Air conditioner water damage, dispute evaporate

Air conditioner water damage, dispute evaporate

COMPLAINT: David Campbell, Dallas

"I called Air Force One Air Conditioning of Dallas on a Saturday to diagnose an air conditioning unit that was leaking water and had stopped working. The tech showed up on time and began to diagnose my system. He unclogged a drain pipe, but the system still didn't work.

"He tore the system into pieces in the yard and made numerous phone calls to the office. Finally, he said I needed a new control board that cost more than $500, but he couldn't get the part until Monday. I paid them $133 and still had no A/C in the 95-degree Texas heat.

"I called another company that came out the same day, and diagnosed and fixed my problem in 30 minutes at no charge.

"I didn't need a $500 control panel. I called the Air Force One's manager the next Monday and relayed this story to him. He stated I paid for the service call and the drain clearing and refused to refund my money."

DESIRED RESOLUTION: "I want a $133 refund."

COMPANY RESPONSE: Chester Ellis, service manager, Air Force One Air Conditioning

"Let me first apologize for any inconvenience that may have occurred. When our technician arrived, he found water draining into the furnace and onto the motor, circuit board and other components. When water gets on an electric motor and circuit board, it can cause many problems that can make it difficult to diagnose.

"I talked to the technician about the situation while he was at the member's home. I informed him that when the parts dry out, they could become functional, but [the water] may have caused damage that may not show up for awhile. He failed to inform the member of this.

"If this had been a controller board we stocked on the service truck and we had put it on and it didn't work, we would have removed it and checked further. The technician was aware that the furnace didn't have the correct three-prong plug that would keep polarity in sync.

"He tried the plug both ways but was unable to get equipment to respond. So when the equipment dried out and when the other company's technician reversed the plug's polarity, the system became functional. If we had returned later with a new board, we would have checked system out before installing it and found the system now functional.

"The $133 was to repair the water leaking onto the electrical motor and controls. The member may want to consider having a water overflow safety cut-off switch installed to stop the problem from occurring again."

STATUS: Resolved

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