After deposit, Baltimore appliance company failed to make repairs, member says

After deposit, Baltimore appliance company failed to make repairs, member says

Member complaint

I hired All-Star Appliance Repair of Baltimore to repair the lock mechanism on a front load washing machine. The repair person did a diagnostic check and said it would cost $250 to repair the lock.

My husband made a $100 deposit, and the company emailed an invoice. He scheduled three separate appointments for repairs.

On the first repair date, the service person never came. When he called, the company said the part wasn’t in to make the repair, so he scheduled another service time.

Again, the repair person was a no-call, no-show. When my husband called again, he didn’t get a response. He called the next day and scheduled an appointment between 9 a.m. and noon, and no one called or came.

We’ve been trying to reach him ever since, and he isn’t returning phone calls. This is inexcusable. I’ve spent $50 at the laundromat since the initial repair date. My husband and I both have jobs that only give us one day off a week, which is not even the same day. For someone to waste our time, especially after we paid a deposit on the work, is deplorable.

I want a $100 refund and for repairs to be completed within seven days.

Amanda Peyton, Parkville, Md.

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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