After break-in damages doors, Plano member says installer failed to deliver
I hired DFW Door Repair of Grapevine, Texas, to repair three doors at my home after a break-in. I paid them $1,324.32 in advance to do the work, but they only installed one door.
They won’t respond to my attempts to contact them through phone, email and texts. I have a recording saying that they’d give me money back, but I still haven’t received any refund or doors to replace the damaged ones.
They said that the doors weren’t built correctly and they needed to replace the order, but it’s been months. On my smartphone, I can see that they viewed all of the messages I sent without response.
I want them to refund me for the two doors not installed.
Marlene Coleman, Plano, Texas
Have a complaint?
Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.