3 questions for NYC house cleaners

3 questions for NYC house cleaners

Hiring a house cleaner can provide a homeowner or apartment dweller with one of the most valuable resources in the world: time. Freeing yourself from cleaning chores can provide you with more time to spend with family, pursue recreational activities or just relax, but the process of hiring a house cleaner comes with its own special considerations.

To help parse out the possibilities you may encounter with your hiring experience, Angie's List spoke with three highly rated New York City-serving house cleaners for their take on what consumers should ask when making a hiring decision.

What kinds of things should home or apartment owners ask a potential housecleaning service before they hire them?

"Ask questions like: Are they insured? Is their staff legal to work? Do they provide disability to the staff and handle Social Security and payroll reporting?" suggests Mary Cavanaugh, owner of highly rated Best Home Services in New York. "I also think it's very important that the cleaner speak, read and write English. Often notes are exchanged between client and cleaner, such as when replenishing cleaning products is necessary. An important part of my job it to ensure that these communications occur."

What should a client ask a potential housecleaning service during the initial meeting or cleaning?

"They should ask about what's included in the job and what's not included," says Lourdes Guzman, owner of highly rated The Finishing Touch in Guttenberg, N.J. "I always meet the client, show them what I do and what it costs per each room. I also make sure they know my policies: I don’t go in closets, I don’t go in drawers and if things are scattered about, I usually organize them."

Should a client ask for the same house cleaner each time their house is cleaned?

"Most people prefer the same person every time, because everyone cleans differently," says Kim Goodwin of highly rated Kim's Cleaning Service in Jersey City, N.J. That sentiment is echoed by Cavanaugh: "I think consistency is very important, so we send the same person every time, barring illness or vacation," she says.

"Without consistency, there's nothing," Guzman says. "We want to make sure everything's done the same way with every visit."

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