2013 Best and Worst Contractors
Welcome to our list of 2013 Best and Worst Contractors, a compilation of companies with either awesome or awful track records for local service. Find a market below to learn why members think they're so special or not-so-special.
- Dallas/Ft. Worth
- Los Angeles
- New York City
- Northeast Ohio
- San Antonio
- San Francisco
- San Diego
About the 2013 Best & Worst Contractors List
Our Best Contractors come from a variety of home improvement and other service categories and must qualify for the prestigious 2013 Angie's List Super Service Award, which stipulates they have a recent and total grade of A, a minimum number of work-completed reviews in the reporting period, among other requirements.
The Best also must have a flawless recent record, which means they received nothing but overall A grades for each review, and a minimum of four Page of Happiness nominations in our reporting period. These extra requirements place them among the top 1 percent of contractors eligible for the SSA nationwide.
To determine the Worst Contractors, we evaluated member reviews and Penalty Box cases in all home improvement and other service categories, as well as scoured local court records. We interviewed alleged victims, attorneys general, district attorneys and trade licensing boards, among others, basing our selections on the severity or volume of allegations and the damage consumers say those contractors inflicted.
The Penalty Box Hall of Shame lists poorly rated companies that landed in the Angie's List Penalty Box in the last three years and still haven't responded to the member's complaint or broke a promise to address the grievance.
Finally, the Angie's List Trade Licensing Department audited every Best Contractor finalist for compliance with state and local laws, and we booted those who weren't compliant. If a Worst Contractor was found to lack a required trade license, we included information on their noncompliant status.
2013 Best & Worst Icon Key