How to resolve a contractor dispute

Once a careful hiring decision has been made and work begins, it’s still possible for issues to arise, putting you in conflict with your contractor. If you have a concern, address it immediately. Waiting may only make the situation worse. If you don't speak up, then you can't expect them to do the job you want.

 

Information Text:

Angie Hicks, Angie’s List founder: “When dealing with a contactor communication is imperative. In a recent Angie’s List poll 23 percent of the respondents said at some point in time they got to the stage where they wanted to fire their contractor. You want to talk about things before you ever get to that point. If you find yourself in a situation where you have a complaint with a contractor the best bet is to first stay calm and second talk to the contractor in person. That way you can work through the issues, they can ask questions, and it can be very collaborative. Second best, is by phone. Try not to do this via email and certainly don’t put off talking about it. When addressing a concern with a contractor the best bet is to have everything at your fingertips. Have all the documentation. Have any photos of problem areas. Even use video if necessary to describe the problems that way you are prepared for the conversation.”

Angie’s List Tips:

Dispute tips:

  • Act quickly
  • Complain in person
  • Document everything

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Rachel Hardy

Angie’s List videographer Rachel Hardy produces videos focused on home improvement tips and trends, health care issues, and pet services.

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