How to reject a contractor's bid

For even the best contractors, getting turned down by a potential customer is a part of doing business. What’s more frustrating, contractors say, is not hearing back from potential customers after taking time to prepare a bid, or job estimate.

Information Text:

Angie Hicks, Angie’s List founder: “When getting bids for a project be sure to follow back up with the contractors who didn’t get the job. It’s important for them because they have invested time in giving you an estimate and you want to make sure you give them that feedback so they can move onto other jobs. The best way to let a contractor know that they didn’t get the job is the same way you’ve been communicating with them through the process. So if it was an email send them a quick email, if you have been talking to them on the phone do a quick phone call. There is no hard and fast rule as to how much information you need to give the contractor when letting them know they don’t get the job, but keep in mind what it would be like if you were in their shoes, This is an opportunity for them to gain some valuable feedback for why they didn’t win the job.”

Angie’s List Tips:

  • Inform the contractor as soon as possible about your decision.
  • Stick with the same line of communication you’ve been doing.
  • Always be honest and professional. 

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Jennifer Wiley

Jennifer Wiley has been a videographer/editor at Angie’s List since 2008. She interviews Angie, local service companies and whoever else she can get on camera for the more than 550 categories on Angie's List.

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