Winston Salem Home Automation Experts

in Winston Salem, NC

Sample Reviews

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Rating
The job went beautifully and quickly! They were prompt and polite and upfront about everything. The overhead door is now working better than when it was first installed! I will will have them back in the future for any door work or a replacement!


- Eric R.
A

Rating
We found
Design Center in
VA through online
and called to setup a consultation. I was very happy with the first phone call to the last day with training of the system and level of professionalism by
’s team. We met
(General Manger), Bill (system Designer) and
(Project Manager) the following week at our house. They spent over two hours with us as we walked the whole house and listed everything that we envisioned.
After we walked the house, we all sat down in the living room. The team from
helped us build our system. I really enjoyed this process as this made everything
and allowed us to take charge of our project and budget. After we created a
system, the team processed the deposit and setup a revisit at the
Design Center in
VA. I think it goes without saying, that showroom is amazing and exact replica of a something out of interior designs magazine. The team had arranged this revisit so we can see everything that was going in our project and ease of use with the system. My husband was very impressed with the premium brands that
Design Center.

Two week later, we had the
install team at our house to start the project. In between the store visit and the install, I got multiple calls from Bill regarding the status of the products. Our project took about five days and
communicated daily and provided and update on the project. I was amazed in the quality of workmanship in the install.

My experience with
Design Center in
VA has been one of the Best!!! The team there really cares about going the extra mile and earning a customer for life!
I am will recommend them to anyone on Angie’s List for Audio/Video or Automation in the house/business. They have the best brands and superior service . They are the BEST!

- Maria N.

Automating reviews in Winston Salem

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Rating
The provider contacted me right away to schedule an appointment and came out the following day.
Winston Salem Home Automation Contractors Provider Name Locked
and his crew arrived when promised, quickly performed the inspection and maintenance, and discussed some recommendations for minor repairs. I felt the prices were fair and reasonable and did not feel pressured to purchase a bunch of extras. I would definitely use
Winston Salem Home Automation Contractors Provider Name Locked
Door again and would recommend this company to others.
- Althea T.
A

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We could not be more pleased with our experience. Our garage door was completely broken - cables snapped and there was no way to lift the door to get our car out. We called at 5:15p on a Sunday and they were here within an hour. The installers were very professional and walked us through everything they saw. We were given options on what work we wanted done - this was great since we're on a budget. The work was done in less than 2 hours - site was completely cleaned up, as well. Will definitely be referring to anyone who needs work done on their garage!
- Melissa S.
A

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Love this place! I called to set up an appointment with them we did play a little phone tag but
Winston Salem Home Automation Contractors Provider Name Locked
was so warm and welcoming, come to find out they are that busy! She even explained everything to me from the type of mount I will like best to where to get the least price. Simply wonderful. The installers were early and called to let me know they were and asked if it were ok to go ahead and come instead of assuming it was. If you're looking for something new and different from a service provider, this is a great place. My entire experience has been enjoyable, I highly recommend them!
- Jessica D.
A

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Amazing job considering this house was built in 1941.
Winston Salem Home Automation Contractors Provider Name Locked
Calim explained every detail to me and it turned out better than I could have even imagine.
Winston Salem Home Automation Contractors Provider Name Locked
and
Winston Salem Home Automation Contractors Provider Name Locked
actually installed the system and were very courteous and patient with me explaining how to work the system (which couldn't have been easy). Very, very satisfied.
- Sally J.
A

Rating
Winston Salem Home Automation Contractors Provider Name Locked
went thru the features of a Control4 home automation system and helped us select the most important features as a starting point that was within our budget for now, with a clear path for future additions to the system over time. He was prompt and communicated clearly the progress of the work. After all the components were functioning and
Winston Salem Home Automation Contractors Provider Name Locked
had setup the programming to our liking, he went over the operation of the system which was very easy to understand. Also one of the beauties of the Control4 controller is that if we want to change some of the programming,
Winston Salem Home Automation Contractors Provider Name Locked
can do it remotely.

- Ann C.
A

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The electrical functions of the interior bathroom (no outside light source) died 4 days before guests were descending on me and I was a very crazy customer to deal with. Mr.
Winston Salem Home Automation Contractors Provider Name Locked
and his associate came promptly after my panicked call, identified the problems, gave advice plus a general sense of costs and where to avoid extra costs. I was so pushed time, they even picked the fixtures I wanted. When they came back, the job was done quickly and they cleaned up after themselves very thoroughly.
It is clear this company does quality work and they are very nice people on top of it.
Winston Salem Home Automation Contractors Provider Name Locked

- Susan N.
A

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Winston Salem Home Automation Contractors Provider Name Locked
at
Winston Salem Home Automation Contractors Provider Name Locked
helped me picked out the perfect entertainment system for my home. He arrived at the agreed upon time, finished when they said he would, charged me what we agreed on prior to starting the job. I wish everyone I hired was as easy to work with.
Winston Salem Home Automation Contractors Provider Name Locked
did a fantastic job.
- Stephen J.
F

Rating
This is the worst experience that I have ever had with a contractor. We spend over $100,000 each year on contractors at our home, and this is by far the worst experience that we have ever had. Clearly I would never recommend Smarthome Solutions for any project. In spite of the owner Pat
Winston Salem Home Automation Contractors Provider Name Locked
's personal commitment PRIOR to signing a contract for a 2 day job that was supposed to be done 8 months ago, I am still waiting for completion and find that incompetence pervades this terrible organization. Please steer clear of this disaster!
After spending 8 hours outlining my expectations and outlining all of my needs, I received an estimate that had only about 60% of what we had discussed addressed. I should have stopped there. I worked with
Winston Salem Home Automation Contractors Provider Name Locked
, the original project manager, and involved Pat
Winston Salem Home Automation Contractors Provider Name Locked
due to the large miss. Pat told me that he would get personally involved and ensure that I had a great experience and that he would stake the claim of his company on getting me a good experience. Pat and I had several conversations and emails going over the entire estimate and he assured me that I would be satisfied.
After pointing out several issues with the estimate and going through about 4 iterations and another 4 hours going back over what I had already explained, we finally agreed to a contract and agreed to work, with an estimated time of 2 days for a $30,000 project, to be completed the Wednesday before Thanksgiving. I should have known that this would never work.
After signing the contact and providing a check for 1/2 of the work, I heard nothing from Smarthome. On the evening of Monday before Thanksgiving, the day before the job was to start, I called and texted
Winston Salem Home Automation Contractors Provider Name Locked
and got no response. I then called Pat and he informed me that
Winston Salem Home Automation Contractors Provider Name Locked
was no longer with the company and that he was unaware that we were supposed to start the next day. He told me that he would scramble to get a crew out to work on the house but couldn't promise that it would happen.
They did get half of a crew out the next day, but they could do very little as they had no electrictian which was critical as this was a contract to change all of the smart switches in my home. The new project manager,
Winston Salem Home Automation Contractors Provider Name Locked
, was cantankerous from the start, telling me that this was a much bigger job that was under-bid and that there was no way that it would be done by Thanksgiving. He was negative and demeaning from the start
.
Clearly the job was not done by Thanksgiving and is still not done. In fact, we had lights coming on in the middle of the night throughout the Holiday weekend when all the kids were home. A major mess.

Winston Salem Home Automation Contractors Provider Name Locked
came back the next week and was angrily working on the system. My wife was home sick, and
Winston Salem Home Automation Contractors Provider Name Locked
was yelling throughout the house, coming into our bedroom without knocking, and calling his co-workers and people who he was calling on the phone "f***
Winston Salem Home Automation Contractors Provider Name Locked
a**holes." We informed Pat of this and Pat told them that
Winston Salem Home Automation Contractors Provider Name Locked
was one of his best installers but that he would pull him off of the job. On to project Manager #3.
Throughout the process, we had Geoff
Winston Salem Home Automation Contractors Provider Name Locked
"supervising" the job which basically meant that he would stop by and laugh with the guys about once a week and to send me change orders, which were always incorrect. Geoff was impossible to get in touch with, rarely answering his mobile and almost never returning a text. He seemed to have, in his words, perpetual "phone issues." Geoff would respond to email after a few days, but I would have to send him multiple emails on the same topic (I generally just copied the original email and sent it to him 2 or 3 times in response to his question).
As the project devolved, I was asked to take an entire Saturday AGAIN walking through all of the changes that needed to be made, another 8 hours of my time. The program was then ran, and was totally wrong. I asked and received the program and made the changes myself, actually having to activate several devices which Smarthome had failed to activate. It took me about 10 hours to program it to where I wanted it. Subsequently, Smarthome came in and programmed over my changes, taking it backwards, and I fortunately was able to load a backup copy that I kept because I expected their incompetence.
Before I signed the original contract, it had extensive review by Smarthome and many discussions with both
Winston Salem Home Automation Contractors Provider Name Locked
and Pat. In spite of this fact, over 80% of the switches (over 100 switches!) had to be replaced.
Winston Salem Home Automation Contractors Provider Name Locked
had actually ordered bright orange switches. And, in spite of sharing with them that I was converting all lights to
Winston Salem Home Automation Contractors Provider Name Locked
, over 1/2 of the switches that they installed didn't work with
Winston Salem Home Automation Contractors Provider Name Locked
lights even though
Winston Salem Home Automation Contractors Provider Name Locked
assured me that they would. Pat questioned me on several occasions if I had communicated this to
Winston Salem Home Automation Contractors Provider Name Locked
, and actually sent me a $7,000 additional bill to cover the mistakes that his company made in not ordering the correct switches
.
Throughout the process, I called, e-mailed and texted both Pat and Geoff constantly asking for additional focus and better resources, and they just couldn't deliver. I have spent over 70 hours of my own time describing, clarifying, correcting their install mistakes, programming and finally actually doing some of the installs myself. I would never do business with this company again, would never recommend them, and have no confidence that they will stand behind the product that they installed. In fact, I contacted Pat directly for a switch that has already malfunctioned, and he has been non-communicative.
- Tony B.
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All Home Automation Contractors in Winston Salem, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AAA-K.W.D. LOCK & KEY and SECURITY, Inc.

470 STAFFORDSHIRE RD
Winston Salem, NC

Afriel LLC

5928 Hixson Pike
Hixson, TN

AK Security Solutions

29720 Quinkert St
Roseville, MI

Audio Video Solutions

PO Box 20875
Winston Salem, NC

Audio Video Solutions

PO Box 20875
Winston Salem, NC

Audio Video Solutions

PO Box 20875
Winston Salem, NC

Branley Electrical Service Inc

1824 Chandler St
Elon, NC

Cabinet Tronix

290 Trousdale Dr
Chula Vista, CA

Carolina Communication Services

4540 Alliance Church Rd
Pleasant Garden, NC

Carolina Custom Sound

285 Bridle Ln
Advance, NC

Carolina Sound Works

2602 Eric Ln
Burlington, NC

CASTLELIGHTS INC

4223 SANDHURST DR
Clemmons, NC

Cat Electrical Services

P.O.Box 426
Walkertown, NC

CAUDILL'S COMMERCIAL ELECTRIC Co Inc.

208 E BODENHAMER ST
Kernersville, NC

Chaviano's Electrical Solutions Co

4985 Trinity Blvd
Trinity, NC

Clear Technologies

PO Box 1168
Hillsborough, NC

Consumer Choice Security

Los Angeles, CA

Cornerstone Electrical & Media Services

525 E Farriss Ave
High Point, NC

CPI Security Systems Inc

4200 Sandy Porter Rd
Charlotte, NC

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