Washington Water Heater Installation And Repair Articles

Water Heater Installation And Repair reviews in Washington

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I contacted the company on Monday evening, after my water heater leaked on Sunday night. I had already stopped the leaking so there was no immediate need for plumbing work, but I wanted hot water back.
Washington Water Heater Installers Provider Name Locked
responded to the call though it was already after 5 pm. I sent him a picture of part of the water heater with my contact information. The next morning, I sent him a picture of the entire unit, and was told he would try to get someone out to my house that afternoon. Unfortunately, his other jobs prevented him from getting to my house by the end of the day. He did call me back after I had called him to find out whether a crew would come out that Tuesday. We arranged for him to come out on Wednesday afternoon in a 2 hour time window. He and a co-worker came out in the allotted time and quickly got to work. They were able to replace the unit and haul away the old one, they cleaned up the water on the floor that spilled from the old unit. The job was completed fairly quickly, and they let me know how long it would take to have hot water again.
They gave me the price quoted on the website for their existing deal for replacement of an electric water heater.
- John A.
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I was very happy that the repairman was able to come out the same day I called, as my tenant had no hot water. He solved the problem, His price was reasonable. He mentioned that the hot water heater had not been serviced since it was installed. I did not know this was necessary. He suggested I have this done once a year. He was very helpful. I would definitely recommend this company and would use them again.
- Carol D.
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Washington Water Heater Installers Provider Name Locked
is a great plumber , and has always taken the time to explain what is wrong in the house and how he proposes to fix it. He has never, not even once, had to come back to fix something a second time. I've never been anything but thrilled with his work. He is punctual and conscientious, and I wholeheartedly recommend him.


- Jeffrey R.
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I discovered water on the floor under my water heater on a sunday and could see corrosion at the base. I called immediately, and FastPlumber took my call and scheduled a replacement for the following day. He arrived right on time, took care of the job quickly and was very pleasant to deal with. I could not have been more pleased.
- Elizabeth P.
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The job site conditions were quite different from what they were accustomed to, and normally would charge extra for, but they honored the coupon on Angie's list without hassle.
- Ross D.
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Very satisfied. They showed up, were professional and friendly, completed their work, and clearly explained the work they had done and any problems that they saw. I will contact them again in a year for the same service. Highly recommended.
- Edward S.
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I was very impressed with the owner. We played phone tag for a day, but he was willing to talk to me, and was very knowledgeable. I had actually used another company to try to fix the issue, who ended up being incompetent. It seems a lot of companies don't really know what the heck they are doing, and they know they don't, but they are very willing to charge you a ton of money for work they know they can't really do. Yeah I'm sure that this is probably common knowledge to everyone - but as a young single woman in my 20s on my own, I had to figure out stuff by myself.
Washington Water Heater Installers Provider Name Locked
Silk didn't even want to send anyone over and have a look without talking to me first over the phone. Actually, the receptionist/scheduler immediate put me in touch directly with
Washington Water Heater Installers Provider Name Locked
Silk before she would schedule anything once I told her I was having issues with my tankless heater.
Washington Water Heater Installers Provider Name Locked
immediately zeroed in on my issue. Before I could even tell him what problems I had experienced, he asked me whether I had experienced certain issues: 'is the issue intermittent.' 'what kind of heater?' 'is it especially unrealiable in the winter?' etc.
We then determined a tankless wasn't a good idea, and he suggested going with an electric but that he needed a 240 Vac line. He told me to get back at him once I had that installed, and he can come and give me an estimate.


- Zoila F.
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Okay so the details:
I have the manual for the hot water heater, and being an engineer, I set out to try to troubleshoot it myself. Granted, I'm an electrical engineer with hardly any tools so my extent of testing was quite small. For my tankless hot water heater, the manual said I should check some things: check for plumbing cross-over, check to make sure contacts are seated properly, check to make sure that you have enough water flow (i.e. I needed at least 0.5
Washington Water Heater Installers Provider Name Locked
per minute, so this involved me running my faucet and measuring how much water I got in 30 seconds. It checked out okay), and then there were tests on the igniter itself.
I got about half of the things checked off (and it was okay), but I didn't want to mess around with the gas myself being unqualified to do so. I called
Washington Water Heater Installers Provider Name Locked
and Sons and told them about my problem and they told me the diagnostic fee was $59 which could be applied to the eventual repair should I got with them.
When the guy came, I repeated to him again what the issue was, the symptoms, etc. He asked a few questions. He poked around the heater himself for a bit, then 10 minutes later he told me the fee for the diagnostic was $167. Since I was desperate, I didn't argue with him, and I thought maybe there were some tests he needed to run that were not mentioned in the manual. I was nearby doing work, but about 5-10 minutes later, I heard him talking on the phone with the hot water heater manufacturer -
Washington Water Heater Installers Provider Name Locked
. 15 minutes later - he came to me with bad news.
Washington Water Heater Installers Provider Name Locked
had apparently told him that the heater was installed improperly. It was installed in a space that was too small, which didn't provide it enough air to do its job.
Washington Water Heater Installers Provider Name Locked
followed up with an email nulling my warranty, repeating what the plumber had said.
'fine.' I thought to myself 'I hate that stupid tankless hot water heater, having had problems with it a few times in the past.' I asked about installing another version, and the plumber said I didn't have the gas capacity. Something about my gas lines not being fat enough. I asked about a non-tankless heater. I had space in an HVAC closet, but unfortunately it was behind a furnace. I also offered the alternative which was to remove cabinets and get access to the space behind the cabinets. He then looked at my gas supply lines and crunched numbers. He came back to me with a $6000 estimate. $2500 to take the furnace out and put it back in, and $3500 for the new heater, which included parts and labor. I'll give them the benefit of the doubt and believe them when they say that that included labor for both installing whatever plumbing is required.
Anyways, I told them that I would think about it and get other estimates.
Meanwhile, I review the tankless hot water heater manual in greater detail, and I find out that it can actually be installed in small spaces. However, you need venting to the outside. I looked in my bathroom and apart from the fan that was installed I saw that there was indeed another vent space cut out that goes out to the building exterior. I think I was given erroenous information. I paid $167 for an assessment that took about 45 minutes, which included a 15 minute phone call to the manufacturer. I
The next day, I also received the receipt for his services, and here's what was written about his diagnostic:
'(.4/0) Diagnostic - Plumbing Water Heater. Thorough inspection of the gas or electric
water heater. Gas includes - test of thermocouple safety device, gas valve /
thermostat, carbon monoxide, and proper flue draft. Electric includes - test of both
heating elements, both thermostats, proper amps, and proper voltage. Included in
both - test of water temperature. water pressure, gallons of hot water provided,
pressure safety relief valve. Owner understands that per manufacturers instructions
the pressure relief valve is to be tested annually. Should the valve not reseal, it is
considered failed and must be replaced at Owner’s expense. 1-Year Warranty'
Washington Water Heater Installers Provider Name Locked
no - I don't remember him doing half the tests mentioned on this report, and he certainly did not tell me anything about a pressure relief valve. I'm moving on though, but I want to point out to people here - BEWARE WHAT YOU SIGN WHEN THEY COME OVER! I'm sure what you're signing is a statement saying you agree to the things they say they did.
I called some other companies. It was a pain - I ended up talking to about a dozen plumbers, most of whom don't really know much about tankless heaters and finally got someone competent. Apparently, my real issue was that since my neighborhood is very old, I actually have variable gas pressure. He says that it's especially a pain in the winter when gas pressure is low. He zeroed in on this issue, and he gave me examples of the associated problems, and what he said was spot on.
In the end - here's what I did. I called my normal plumber/handyman - who I had forgotten did this kind of work. I think he is semi retired and doesn't often respond to stuff. I ended up getting an ELECTRIC hot water heater installed. Materials - $700. Install was $550. For this price he also removed the old tankless, replaced some copper pipes, ran a 240 Vac line from the main power breaker, and he patched up the walls that he ended up cutting holes in to get access to stuff. He did a good job.

*** Update. ****

I need to clarify some of the things I said here. I just realized the manufacturer posted a pretty inflammatory response. First of all - I bought my condo as-is with the tankless hot water heater installed. I did not have it installed illegally. Secondly, prior to my second appointment with
Washington Water Heater Installers Provider Name Locked
and Sons I had bought an Angies List coupon which involved a whole house plumbing inspection and a tankless hot water heater flush. And guess what? NOT A PEEP FROM THEM ABOUT THE SUPPOSED ILLEGALITY OF MY TANKLESS HOT WATER HEATER.

I also should clarify that the 240 Vac line wasn't a new line. I used to have a hot tub installed on my roof deck, which I have since removed because it turned out to be a pain. It was a happy accident that THAT line was still around and accessible. We literally just had to re-route those lines. The plumber/handyman had it hard-wired to the heater. Whether or not that was illegal - I can't say as I do not know the rules. But I am an electrical engineer with over 10 years of experience, and I have personally wired 240 VAC lines on million dollar government labs, and I didn't see any issues with what my plumber/handyman did. As for the hot water heater install itself and whether that was illegal - you can have a look at AngiesList, and $700 to $1000 is in line with hot water heaters if you get coupons. Sure, maybe my plumber/handyman loves me and cut me a break. Or maybe he just didn't
Washington Water Heater Installers Provider Name Locked
me blind.

My issue with this company:
- bait and switch on the diagnostic fee. I was told one price over the phone and was given another price when they got there. Sorry I didn't read the fine print on the emails they sent, but I know what they said over the phone. I called a bunch of people and I kept a record of what each one said. And I know that the price they quoted me didn't match the price they gave me once they got there.
- secondly, the invoice they gave me listed all these tests they supposedly did and things they said to me, which I have a hard time believing actually happened. There's no way in h*** they did all those tests for 10 minutes (I was nearby the whole time), and if they did do the tests in 10 minutes - why did they charge me $167?
- third - they gave me wrong information on the issue with my heater. They told me it was a matter of air capacity - the tiny bathroom it's in is too small. Fair enough - but the very manual I had stated small spaces are okay if you are vented, which it was. Bottom line is that I think that both technicians they sent me know nothing (probably as much as I do) about tankless hot water heaters. And yet they happily took my money.
- fourth, the pricing on the new gas hot water heater they gave me was insane. I won't dispute the labor costs involved with
Washington Water Heater Installers Provider Name Locked
with gas pipes, because I have no idea. But the prices they proposed for the gas water heaters were outrageous - one was $3K and the upgraded fancy one was $5K. I looked at the
Washington Water Heater Installers Provider Name Locked
websites, and you could buy brand new gas heaters for $500!! $500!! Listen,
Washington Water Heater Installers Provider Name Locked
, I'm a girl, and I'm a young girl, but I'm also an engineer and I'm not a complete idiot.

The nerve of these people.
- Zoila F.
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Very well. When Ving finished, he showed me everything he did, the parts that were replaced, proved hot water back on, reset the circuit breaker and did not leave a mess. He discussed with me what I wanted and I did not get the feeling he was trying to "sell" me anything I did not want. He was very clear and direct in his communication with me.
- Lee N.
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Drained and flushed out hot water tank and checked water lines. JOb completed at Angie's list cost quote, no additional work required. Efficient and expert service person.
- Brooke H.
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All Water Heater Installers in Washington, DC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Place Heating and Air Conditioning

3501 Sandy Ct
Kensington, MD

3-D PLUMBING & HEATING INC

P.O. Box 1462
Bowie, MD

3-D Roger Rooter Plumbing, LLC

10908 Courthouse Road
Fredericksburg, VA

3G construction

Burlington, NC

4 Service Pros

2010 Corporate Rdg
Mclean, VA

495 HVAC

4107 Arcadia Road
Alexandria, VA

4FastPlumber, LLC

14381 Pine Dr
Woodbridge, VA

7 Days Tech Inc

12112 Sierra Sunset Ln
Gainsville, VA

A & J Home Remodeling

123 Colfax Dr
Manassas, VA

A & K PLUMBING INC

14300 CHERRY LN CT
Laurel, MD

A Action Plumbing

6404 Telegraph Rd
Alexandria, VA

A ADVANTAGE HEATING & AIR CONDITIONING

4934 EISENHOWER AVE
Alexandria, VA

A Advantage Heating & Air Conditioning Inc

8501 Bucyrus Ct
Manassas, VA

A B Chelini - Heating, Air Conditioning & Plumbing

5110 Roanoke Place
College Park, MD

A D WHITE PLUMBING AND HEATING

3834 MOUNT OLNEY LN
Olney, MD

A H Jordan Plumbing & Mechanic LLC

1818 New York Ave NE Ste 113
Washington, DC

A J MICHAELS CO INC

4512 YORK RD
Baltimore, MD

A NEW CREATION PAINTING LLC.

8518 HIGHLAND LN.
Alexandria, VA

A P Mathews Heating & Air Conditioning Inc

PO Box 161
Davidsonville, MD

A PLUS AIR CONDITIONING & HEATING CO

PO BOX 247
Bryans Road, MD
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