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After the consultation with Dr. "
They sent me a condolence card a few days later and then after a couple of weeks they sent me a small "
The problem that I had with Union Vet is that when one of my dogs got sick recently (severe diarrhea), I called Union Vet and they told me that they didn't have any openings for a week. Being that my dog was ill, they offered to let me have a 'work-in' appointment. That is where I sit in the waiting room until they can get my dog seen by a vet between other appointments. There was no estimate of how long this would take or what time I should come. Since my work schedule is flexible, I was willing to do that, but my real problem came when they told me that it was going to be $25 extra for that appointment. I'm sorry, but isn't the point of having a regular veterinarian that you can have your pet seen when he/she is sick? I never get out of the vet for less than $150, and they wanted to tack on another $25. Really?? I find this to be poor customer-service, and taking advantage of clients when they need your services the most. Does your insurance allow your doctor to charge you extra because you got strept throat and had to be seen that day? My dog was seen by another vet clinic that same day with no up-charge (a vet clinic that had never seen him before - to me, that was customer service). I have spoken with others who say their vet does not up-charge either, however, I am not in the veterinary industry, so I don't have full knowledge of what is customary.
I did email the clinic with my frustration. The hospital director did email me back, which was very nice. She said, " If you are seen as a work-in, that means we are fitting you in on top of an already full schedule. I do not think it is unreasonable to charge more than a scheduled appointment fee in that case." I disagree with her, though, as I feel the point of having a regular vet is so that your pet can be seen when he is sick. Again, to me, this is taking advantage of clients when they need vet services the most.
Based on my experiences with Union Vet up until this week, I would have recommended them. Being that they wouldn't see my dog unless I paid extra when he was sick this week, though, I can not recommend them anymore. I want a vet that will see my dog when he is ill without an up-charge. The fact that they have no open appointments for over a week is a sign to me that unless I just need annual care (where I can make an appt weeks in advance), this is not the place for my dogs. However, since they are so incredibly booked, it does show that there are a lot of clients that use their services. I'm just not one of them anymore."
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