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The general procedure of coming for estimate, installation, and quality of roof for the most part were ok. However the truly distasteful aspect of dealing with I dealt with. Learning points:
2. Serguio came to make an estimate and was very misleading to me about what the work included. I had a large amount of old insulation in the attic as well as debris from other roofing jobs. Since the roof was going to be open anyway, I specifically wanted his crew to A) remove old insulation and B) remove old debris. I wanted to know if he would charge extra to do so (I was happy to pay extra). I was told that 1) New insulation would be installed, 2) old would be removed, and 3) debris would be hauled away.
I needed repair to a beam done as well.
None of this happened. And, considering the rest of the story that you will soon see, I don't believe it to have been a mis communication. He was misleading on purpose. The New insulation were panels, and part of the roof, which allowed him to say new insulation would be installed. None of the old debris were removed. As a matter of fact, the attic area was completely littered with NEW debris instead. Further, when they said they were done, the beam repair was unfinished and tools left in the attic. The exterior porches of the house were covered in debris. The crew doing the roofing were unprofessional in the extreme, laughing, joking, shouting, and generally applying zero attention to detail. They enjoyed the congenial atmosphere of the business but in doing, they left lots of rocks and debris on a fragile sunlight panel in the attic, for one. Further, they neglected to notice that the sunlight window construction on the roof that they were building to replace the roofing with, was the wrong size for the sunlight. So they just put it on the wrong size.
I know this not because Serguio called to apologize and offer to repair it, but rather because he called me and said "YOU HAVE TO BUY A NEW SUNLIGHT BECAUSE ITS THE WRONG SIZE." ?? Only with a long, detailed and painful conversation did I wring from him the fact that his guys had made it the wrong size. Why is this my fault? They refused to replace it, but offered to come by some day and put additional roofing material around the sunlight. Why hadnt they done that before telling me about the problem? Why had he tried to lie to me about it?
He apologized profusely and did offer to come back and finish the beam, and clean the debris. He did this, and I appreciate that very much. I have as of yet not had them come back to put additional materials on the sunlight shoring. I think it will not leak. I've been watching for the slightest sign of a leak, but so far it seems to be holding up well.
I asked him for credit to re-roof the portion near the air conditioners should I need to move them in the future and he was again very
In all, dealing with both
The good reputation of
for a roofing company to call it quits while the job was unfinished and leave the owner to demand answers instead of getting the truth on the first conversation, and for
Outside the work is why I would recommend
cautioned me about what could happen to the roof with water damage if we didn't replace it asap. We agreed on the price and he replaced the entire down spout the next day. Excellent job, quick turnaround!!
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