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Washington Home Remodeling Articles
Home Remodeling reviews in Washington
Late the next day,
The repair work took about four days, and his team arrived on-time every day.
On the last day,
About three weeks later, after not hearing anything, I shot included some additional information he had asked for (plats). After not hearing anything for another week or two I called his office. All they would say is that he was unavailable. I explained that I was waiting to receive an estimate and that he'd mentioned he'd be on vacation, but that it had been almost a month. All the lady kept repeating was that he was unavailable. So, I call back another week or two later - this is over a month after the estimate - and now they tell me, yes, he's still on vacation, he'll be back next week and will contact you.
Another week, and
My wife and I are still kind of in shock at the plain rudeness of just refusing to communicate. We could (and should) of had another company come out and do some of the urgent home-repairs weeks and weeks ago. But, we liked
As mentioned in the other reviews, the contract. We wanted something removed from the scope and added to an allowance, it was done, we wanted some more extensive skylight work, we traded us buying the toilets in exchange.
Once the contract was signed, construction started quickly. We were quoted 12-14 weeks, and ultimately it went longer than that (it was a HUGE project) but
The end result of the project was tremendous. My home is beautiful, and I couldn't be more pleased.
Overall, the experience was a good one, and we will likely hire PHS for future work. Our lead contractor was
The tile work is also worth noting. We chose a floor tile that resembles wood (American Estates by
There are two areas that could be improved:
(1) communication between levels of the organization.
(2) overly-ambitious time estimates. From the beginning, we thought the initial three-week estimate was a bit of a stretch, and the trend continued to week-to-week and day-to-day updates. I think we kept our expectations realistic, and it was acceptable in the big picture. The positive side to this was that the extra time translated to excellent quality.
Overall, we had a good experience with these guys, and the final product is excellent. It is also worth noting that their contracts are structured with a materials allowance for major purchases associated with the project. This was perfect for us because we wanted to make the design choices for things like cabinets, counters, sinks, faucets, tile, appliances, and entry doors. It was very helpful for staying within the boundaries of the budget.
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