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Washington Moving Articles
Moving reviews in Washington
The company was very prompt in providing an estimate that outlined that 3 hours was the minimum work, that travel time was an extra hour fee, and that packaging materials were not included in this estimate and were an extra fee. The estimate also said that "loading and unloading" were included in the estimate and that "labor time starts when we arrive at pick up location. Time finishes when we are done working at destination." Although I knew to expect paying extra for the boxes they provided, the price was excessive--, e.g., $50 for packing tape. Then after they've loaded the truck, they bring you a bill will all these extra fees and labor costs. When I called the representative and explained my dismay to a 3 hour job + 1 hr travel time (again, given up front in the estimate) turned into being billed for 5.5 hours, he explained that the 1.5 hours is "implicit" in moving quotes. When I pointed out that the quote includes "loading and unloading," and I would be happy to pay the original quoted estimate since I didn't use any additional labor, he repeated the same thing and then threatened to unload the goods or take them to a 3rd party storage facility (it was 7pm) at this point. With the threat of having my household goods abandoned on the street, I said ok, and then please give me a FULL estimate of when it will be dropped off.
Fast forward 2 weeks to delivery at the house. I have my estimate in hand and understand the process: 3 hours minimum labor plus the travel fee. So then the truck shows up 2.5 hours late, with a different estimate in hand, with an added "loading labor cost" charge. The company demanded that we settle these additional costs while they had my goods at their mercy. So I called the same representative, and explained my dismay again. This time I explained that he prepared the estimate for the delivery that did not include this charge (he created all the estimates), he explained that it was his mistake but that he wouldn't waive the additional charge. I said I'm sorry that he made a mistake, but I was happy to pay the original delivery estimate. He explained that the crew had loaded the truck and it took an hour, I said I understand but that is included in the 3 hours, not a separate charge (the crew spent less than 2 hours on site unloading). He then became rude and unprofessional saying I seem to have "understanding" problems and maybe it extends to life in general. I said that the words on your estimates matter, and you can't show up on someone's doorstep with new charges to correct your company's "error."
I've contacted my credit card companies, and cannot recommend this company to anyone who values adherence to rules and fair business practices.
The only comment we had was that they did arrive a little late. However, this was due to their previous job running over its allotted time-- which we ended up doing as well. So, I can't really fault them for that. We originally booked them for 3hrs and it ended up taking 4.5. All in all, they did a great job and we had a great experience. I can highly recommend the service and would definitely use them again.
None of my things were damaged and the shipment included an old grandfather clock which was handled with great care. The price I paid was as quoted. These guys are straight shooters. I recommend them highly.
I hate to write bad reviews, but feel I need to share my experience with G&J to prevent others from being stuck holding a significantly larger bill than expected for a job only 2/3 of the way completed.
After much research and comparison we chose G&J through an Angie's List deal to move from a one bedroom apartment in DC to a 2 bedroom house in Takoma Park. G&J has recieved great reviews from Angie's List and the price of the deal was way below what we'd be quoted from "name-brand" movers.
Once we booked our deal, Angie's list put us in contact with G&J to confirm availabilities and fill out an inventory list of our belongings to provide us with a better sense of the full cost of the move. Luckily G&J had a team free on the day that we needed. Before buying any of these deals, it's probably best to call ahead to confirm that they're free, otherwise you could be stuck with a coupon for a specific moving company that's not free on the date/s you need to move.
Once we filled out the form, my wife and I were quoted 6-8 hours for the move along with miscelanious moving costs if the movers needed to pack/wrap items for you like mirrors, TVs, etc. The higher end of the time estimate provided by G&J factored in the possibility of having to make multiple trips due to the size of the 16 foot truck and the amount of belongings we had. They also explained that every hour over the initial 4 hours would cost us $75 an hour.
In their emails G&J was careful to note that these were not, "not-to-exceed" estimates and that 50% of the time the actual time needed was less and the other 50%, the time needed was more. This is due to the length of your hallways and how much packing needs to be done by the movers, etc. Our building has long hallways, so to help ensure we were in the 50% group that needed less time, we pre-packed our apartment and pre-moved delicate items like our electronics, china, glassware and pictures. In total, we made around 6 carloads worth of stuff.
The day of the move, the movers arrived within the window provided by G&J. The movers were curtious and began moving the major furniture while I finished packing remaining boxes in the nursery. 10am rolled into noon then to 1pm and the apartment was still full of stuff. The movers, while careful not to damage anything were not covering enough ground to get a first truckload over to the new house within the time we anticipated so by 1:00, I grabbed a cart and began making runs down to the truck myself. It took five and a half hours just to get the first truckload full, before we could get to the house. By the time they unloaded the truck (with our help) the movers had burned through an entire 8 hour work day and 1/3 of our belongings were still at the apartment. By then our building's loading dock was closed and what's more, trucks are not allowed back into the building on Saturdays/Sundays to move the remaining items from the apartment. G&J would have happily sent another crew back on Monday at the rate of $75 an hour to finish the job, but that would have taken at least another 3 hours and additional time off of work on our end to supervise. So in the end, we ended up having to move the remaining items ourselves over the weekend, taking significant time and energy in moving things that we understood would be moved by G&J.
In total we ended up paying $851($359 Angies Deal + $372 (extra 4 hours and moving tape/materials to pack 2 mirrors) + $100 tip for the movers + $20 lunch and sodas for the movers) and we still had to spend the rest of the weekend moving ourselves.
After the move, I tried unsuccessfully to remedy the issue with G&J, given the poor estimate and unfished work, but once you've paid, there is very little that you can do. Unlike other movers, G&J does not provide "not to exceed estimates," and so technically they're note accountable for what they do quote you at the end of the day. Like in our case, the actual time used can be wildly over what you get quoted, and your stuck holding the bill.
So before you click buy on this deal, fully weigh your options. Other mover's estimates may be more expensive, but you may actually end up saving time, money and a significant amount of energy by looking elsewhere.
They got to the new apartment quickly and the unload took 1.5 hours. They completed the move in less time than the estimate, therefore the price was less. This was the easiest move I've ever had. I HIGHLY recommend these guys. Timely, professional, safe and at a reasonable price.
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