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To be fair, it seems like this is an employee who dropped the ball; others I talked to seemed responsive (although no one went back to follow up).
One challenge was that CO was coming from boiler and I had to mediate the differences between the boiler repair and the chimney repair companies. The chimney service was correct; yet, I spent the time doing my own research to make sure we didn't and wouldn't have CO in the home. That was a bit of a challenge and frustration for the chimney service but he understood and we worked through it.
I recently purchased my first home and have had a crash course in contractors - construction, handymen, plumbers, HVAC guys, you name it, and have gotten about 25 estimates for various projects over the past few months. It's exhausting, frustrating, and takes a huge amount of time. Happening upon
My fireplace probably hadn't been touched in 75 years and needed a lot of work so I got three estimates. Two came in very close to $5k and one at $7k for the same work (the main difference was for labor as the higher estimate company was going to send three guys instead of two for the two day job). I chose this company because I had a very positive customer service experience both over the phone and with the estimator, because they noted a few more details on their estimate sheet that gave me confidence they were really paying attention (e.g. they noticed the vent pipe off the hot water heater was 1" too small and replaced it before joining with the furnace vent), because they have excellent Angie's List reviews already, and because they were closer to my home. I absolutely made the right choice.
I decided to get the work done in early
On the second day, they were doing tuckpointing around the chimney and I asked if they thought I should consider repairing one notable crack in my home's exterior under a window. I thought they could just give me advice or maybe do it at the same time, for which I'd have been happy to pay a reasonable additional amount. Instead, they just took care of it and I noticed they even ground out and repaired a few other spots I hadn't even noticed. Now THAT is customer service. I never got up on the roof but I could see from the ground that they essentially repaired every strip of mortar around the whole chimney.
In addition to being technically competent, professional, and courteous, these were just really nice guys to have around the house for a couple of days and I felt completely comfortable leaving them to work while I ran a few errands.
Overall: A+ (and I'm a hard grader). Thank you so much!
Although he initially came in higher in price, he competed against two other bids we had received and reduced the price while maintaining his promise to provide higher quality service. Overall, he was the best value. He was very responsive and kept us informed of the status of the project, letting us know when they were applying for permits, when they would begin construction and how long until they would be finished. In addition, he completed the work in a timely manner with the whole thing being done in about 2 weeks. We were very pleased with the finished product and are excited to have a nicely finished garage.
We were so pleased with his work on the garage that we hired him again two weeks later to build two retaining walls that we quickly realized may be too complicated for a DIY project. He also removed an old concrete patio for us. He immediately knocked off $1500 the price of the wall for being a repeat customer, which was nice. He again did a great job on the walls and the project only took about 2 days. We would definitely recommend
Next they erected scaffolding from the ground to the roof, probably 35+ feet. They taped all of the windows with heavy plastic, and came inside the house and taped the windows and baseboards. The facade of our house is composed of long narrow
Rebuilding a stoop is a complex job, and it took several weeks.
They build a complex structure for the new landing and steps. The form had a sheetmetal bottom which gave the finished concrete a shiny finish on the underside. It was a nice touch. They put in a grid of steel rebar with rods 12" apart. The old landing had almost no reinforcement. It has a visible slope to it so water will drain.
They started the job on time, but it dragged on longer than
As I mentioned, this was
There were a few minor mistakes, but "
All Masonry Contractors in Washington, DC
Silver Spring, MD