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Washington Lawn And Yard Work Articles
Lawn And Yard Work reviews in Washington
I will note that the Angie's List deal that they were offering did backlog them a bit. It did not seem they were ready for the demand that the deal generated. It did take them a little while to get back to me, but they did everything in their power to accommodate me (including coming out on their day off because it was better for my schedule).
Called an left message on Monday to inquire about the cost of services (lawn care on a reoccurring basis). Next day received a text from the owner asking for my address and my email.
No additional info for 3+ days. I reply to his last text and ask when I could expect a quote, reply said "who is this, please." I repeated my name and address. An hour goes by, no reply.
I reply again and say "If you are not interested that is fine, but please let me know so I can pursue other options, thanks."
Reply (exact quote): "pursue other options!"
Here are the opinions:
What an odd experience?! I am still not clear on what exactly happened, but either way, very poor customer service. How hard would have it been to reply and say he was too busy, my yard is too small, too far away from his house, or whatever.
I used them on a spring clean up and there were some fits and starts, and I should have used my better judgment on the tree house project.
Overall issues - the owner was always trying to up-sell services, to find ways to drive the price up.
He understood my budget but continually tried to move the line.
I had to manager them, after multiple reminders they have started and hopefully have the project completed on time.
This will be the last time I use them for anything.
Poor costumer service, poor communication from the owner. Quality of work does not overcome all the other issues with this business.
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Port Republic, MD
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