When Melissa Jo Glover walked into the Victorian house on Salt Lake City’s near southeast side in the summer of 2014, she saw the home’s pitfalls — but was lured by its potential.
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This part of Don's answer follows my thoughts exactly:
"You want to deal with a professional person that is selling you a bath that was not working as a cashier a few months ago."
Do you go to the gracery store and ask for someone to cook your steak? Of course not. So why would you go to a building supply store and ask for someone to remodel your bathroom? Rarely will you see a legitimate contractor take jobs from a retailer. Why? Because they don't pay much. Speed is the most important thing to them, along with getting it done cheap so they can maximize profit. About 10 years ago I worked on a few contracted structures (sheds, garages, etc.) from Home Depot. They contracted to another company who then contracted people to build them. At that time they paid a flat $250 for a contractor to pick up the supplies, build the structure on site, paint it, and use their own tools. By the time the cost of a helper, fuel, tools, etc. was factored in there was nothing left for the contractor. Anyway, the point I'm making is that the guy who will eventually show up to do the work will be so far down the line that everyone else has already taken the profits (Home Depot, ReBath, possibly someone else, and finally the guy working) that he probably isn't going to care what kind of job he does for you, quality or not. He likely won't have much experience due to a high turnover rate and any experience he does have will probably be limited to his teachings at that job. He probably can't answer any building code questions or identify other hazards once things are taken apart and he certainly won't do anything he doesn't have to while it is apart.
Another problem I've heard of repeatedly is that if (when) there is a problem there is always someone else you need to speak to. You might have to talk to 4 or 5 different people before you can even get to someone that can address the problem. Now multiply that due to having (at least) two separate companies involoved. "You need to call ReBath." "No, you need to call Home Depot."
You hire a general contractor for a reason. We learn, understand, and keep up on building codes. We are the one point of contact for all questions and issues on a project. There is no manager in some other store, state, etc. to call. You contract a GC and deal directly with that GC, or a site supervisor in some cases. There isn't a huge chain of command to get through to reach the main decision maker for the business. In a bathroom remodel you need someone who can do the plumbing, repair and/or move any electrical, install tile/flooring, drywall and paint, trim carpentry, and someone to coordinate all of that. Sometimes you can find a qualified contractor to do all of those things and sometimes he will sub-contract out certain components (especially due to licensing laws) but you will always have that one definitive person to go to for any questions or issues. A salesman in a store doesn't visit your home throughout the project to check on the status. Even if he did, he likely wouldn't now what he is looking at. The same goes for a retail manager.
Hire someone who specializes in taking care of your home. Hire based on reputation & knowledge/experience. You are right that not every customer can be happy so an occassional bad review can be found on just about any business. Read the reviews, not the grades (they are always biased). Look to see if the contractor attempted to rectify the problem, not ignore it. Lastly, unless you want cheap, sloppy work and a whole heap of other troubles, don't hire based on a low price.
Our companie's policy is to prime the area with any bonding primer. This will seal the hairspray in and not let it affect the next coat of paint. It would also be a good idea to lightly sand the area first.
Our recommendation for primer would be Zinsser's BIN Spray (red can) and can be bought at most paint stores or home improvement stores. Other than that, any thing that specifically says "bonding" for a primer should be adequate enough.
Todd's Home Services
Beyond those basic rights under the law, your expectations of a contractor during, on and after the completion of a job should be explicitly outlined in the estimate and contract. Although it can be a pain in the butt, ALWAYS read the estimate and/or contract before sign it! I cannot stress this enough - frequently the cause of someone's negative experiences with a contractor can be traced back to too few details in the contract.
We've covered contracts, and what you should expect to see in them, here: http://www.angieslist.com/contractor/signing-a-contract.htm
Remodeling reviews in Washington
timely, trustworthy, kind, clean and tidy, flexible, responsive...all good things. We especially liked that
We barely noticed any inconvenience despite having construction in our master bath right off of our bedroom. There was never any dust or grit or stray bits of grout or tile lying out, which we really appreciated given our baby is active crawler. At the beginning of the day, they rolled out clean cloth drop clothes (no sticky taped plastic to get dusty day in and day out) to protect our floors and carpets, they took their shoes off outside the door... At the end of each day, we came home to a small and neat, covered "pile" of construction materials on our front porch, and a clean (usable besides the shower) bathroom that was in the next stage of the process.
Another thing that we appreciated about
Lastly, as I mention above,
We only asked for a bathtub/shower installation and it feels like we got a comprehensive bathroom upgrade. He was not the "lowest" quote, but we definitely feel like we got the most benefit and the least hassle going with him. If you want someone you can just trust to get the job done and you don't have time/don't want to deal with constantly checking in with and following up with your contractor, then you don't have to look any further. After working with many, many contractors (this is our first review for any of them), working with
They were very responsive to my concerns as the work progressed and addressed every problem I had.
They did uniformly high quality work throughout. The only real problem was getting the shower floor to drain properly, and they ended up having to re-do the floor (without extra charge). It all worked out well on the end, however, and I am very satisfied with the completed job.
The cost was based on a tub to shower conversion which can open up several cans of worms.
I previously had my kitchen counter tops converted over to granite and wanted a corresponding back splash. Once again,
I asked my neighbor her opinion on the renovation and her answer was to contract with DCI and
I also passed along pictures of before and after and poof, more referrals for DCI and
not your guy. He wants every detail to be as close to perfect as humanly possible. For example, on his own volition, he had his people put the bathroom baseboard in twice, because he wasn't happy with the way the first baseboard reflected the historic style of our house.
Sometimes his standards exceeded our own. For instance, when he was on the phone ordering the shower rod:
Me: I don't care.
As a result, the bathroom far surpasses our expectations, from the smallest to the largest details.
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