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Washington Interior Painting Articles
Interior Painting reviews in Washington
When I made my appointment the woman I spoke to on the phone made it clear to me that if my job required additional
time I would be required to pay for it. At no time was I told there was a limit on the number of coats they would paint, that certain colors may require extra time, etc... I have never used professional grade paint (beyond what Home Depot sells) so I expected that with the newer materials perhaps the two coats and primer would do it. I readily agreed to pay any difference should the painters need additional time.
My painters arrived and were very pleasant. I will say that I had some concerns about the language
For the most part I am satisfied with the result, however when the painters left they had atleast an hour left. The paint was wet in three areas and they assured me it was "done" and that the disparity in color I saw was a result of that.
On closer examination I found the following:
- The baseboard line in several areas is not perfectly straight. Maybe this is nitpicking but I feel that these professionals performed at the same level I could have, I guess I expected the lines to be more precise.
That's a very minor gripe.
- There are small dots of dark paint in the window-sill in my bedroom (not sure why this wasn't taped or covered)There
are bubbles on spots on several of the walls, many disappeared as it dried but not sure what caused this. If it's because
additional time was needed between coats I wish someone would have communicated that.
- After a year there are still several bubbles of paint that never flattened. I also found drips and dots on numerous places on my floor. I have wood floors but if I'd had carpet this would have been a very big deal.
In the end, two areas needed atleast one additional coat of paint. I called and left a message explaining the situation, AND expressing my willingness to pay for the time required to do this.
When I spoke to the manager (
we had. He was rude, impatient and so busy interrupting me that I was furious when I finally got off the phone.
At no time did I claim that I had been promised it would be completed, and I repeatedly expressed that I had been willing to pay for the extra time were that needed. In my opinion there were MANY options that were not exercised that could have averted this. I left my condo and provided the painter (
When they left I was assured that the job was done. It was NOT complete but I had no way of knowing since I was told that what I saw was a result of the wet paint.
While it's been a year since this experience I am still baffled that a customer service manager would interrupt me while I was speaking, attempt to inform me that it was MY fault because I assumed it could be done when it could not, tell me that
the painters put two coats of paint on the walls and that was all that was required (when the deal I purchased was clearly based on the amount of TIME not the number of coats of paint) and then tell me "maybe you shouldn't have selected dark colors". This type of attitude displayed a complete lack of customer service. At no time did he apologize or wait to hear me out.
I'm sure that, sadly, in fear of a bad review they called me back and offered to return the painters to complete an additional coat of paint on the areas that I needed completed.
It seems ridiculous to me even now that they ate the cost of a service I would have GLADLY paid for, had they shown me the tiniest amount of respect when I called with concerns.
The entire situation could have been avoided if at ANY time yesterday the painters had indicated they may need more time. Prior to the painters arriving any of the numerous people I spoke to on the phone could have also inquired about the paint color and scheduled me additional time or warned me that it may take longer. I am NOT a professional painter and have no idea how long is needed between coats or what colors take the most amount, etc... While I was relieved it was finished I sincerely wish that they could have offered this option to me before I had the unfortunate experience of a very tense and unpleasant phone call.
I recommend this business with hesitation, and the strong suggestion that you have a very specific conversation about the amount of work you want done, the colors of paint, and the level of effort required so that you have painters that are not rushed and are given adequate time to do a good job.
My row house in upper NW DC is 87 years old, and now is easily the most attractive home from the
They did a great job all around, and I'd happily work them again.
We think we're the best, and we can prove it.
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New Market, MD
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