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Washington Hvac Articles
Hvac reviews in Washington
plan. On Thursday the Mercedes”. The comment was telling. As he was servicing the unit, he broke it. We
At this point I was coming back from the airport with my two nieces who were visiting
The technician told us his supervisor would be able to come out with the part and fix what he had broken. He gave us a choice of having someone come that night or the next day. We chose that night, although that meant we had to go to dinner early with the girls. We made it home to meet his boss, the new technician at the house.
Again, the first one told us his boss would be there that evening with the part. When the new technician showed up at about 7:30pm, the first thing he said was “what’s the problem?” No one had communicated to him what the problem was. He looked at the unit and could not get it fixed. He said he would be back the next morning at 8am. He was not there at 8am so I called ARS at 8:30. I was told by the operator that he would be there between 8 and 1. They told me they had had a meeting that morning, but the technician was sent on another job. I was furious.
This was my nieces’ first day on their first visit and one of us had to stay home in a hot house because of a problem their technician created on a unit that cost us over $10,000 and was less than one year old.
the part". There was silence on the phone. Never did anyone apologize.
The technician finally showed up at 3pm.
It became very obvious to us at this point that ARS can sell expensive units, but that their technicians
As the technician was leaving, he called the office, and
Saturday, day 3, no air conditioning. I want to stress again that we spent thousands of dollars on a brand new system with ARS and $200 for a service contract. It was the technician that broke the system on the service call. And ARS was completely unresponsive.
Finally on Saturday morning I spoke with a customer service agent who seemed to care. He promised that they were trying to get a new part to us. Again,
My advice to ARS is to train their technicians on units they sell and service and train their employees in communicating with each other.
I had a problem with my hot water heater (after very poor service from
I plan to have
The bottom line is if I spend $26,500 I expect to have a unit that is not going to blow up in one year ! I had a simmilar unit installed by another company in Baltimore which has been running for 7 years without any problems. I believe
I will NEVER recomend this company to anyone. Additionally I had planned to put AC in the basement unit of my house and I will make sure to use another more trustworthy company, and not
we knew how to properly operate the gas fireplace (it is an older model and hadn't been used in years). They also made sure to point out the importance of installing a CO detector and advised on placement.
I am certain that I will be using them for any work related to this field in the future. Scheduling with them was a breeze, both groups were right on time, and they even called when they were on their way over to the condo. I'm eager to get started!
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