Washington Hvac Articles

Hvac reviews in Washington

B

Rating
I contacted three reputable Angie's List companies to replace my aging Carrier unit. It was 18 years old and conked out on us last summer. Needless to say I wanted to get it replaced ASAP. Of the three companies I got quotes from
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was the most competitive in terms of price AND flexibility allowing me to pay in two installment on my credit card. Another smaller company only accepted cash which is fine but I'm a mileage points fiend. Mr.
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was probably the least enthusiastic of the three gentlemen who came out to my house but I'm not choosing a company for it's personality :-). The price was right, the equipment was right, and the reviews on this site were spot on. The installation itself went without a hitch. Technicians were prompt, professional, hard-working younger guys. About a week after the unit was installed I started noticing that despite the thermostat being set to 70 the unit wasn't cooling my house past maybe 72. This increasingly got worse and naturally I reached out to
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about the problem. They quickly sent someone out to investigate and it was determined to be a faulty valve that was causing the unit to not be able to perform correctly. That was replaced and we were back in action. However this problem recurred at least 3 more times. This was incredibly frustrating as it's the middle of summer, I've just spent thousands of dollars replacing this unit, and people are having to adjust their schedules to accommodate the technicians coming back. The problems they cited ranged from not enough refrigerant to dirty filter etc. Whatever was going on it was causing the indoor coil to freeze and then diminish the cooling power. Now each time I called with a problem they were as cordial and professional as ever. They never blamed me for anything, they always got someone out promptly within a day or two, and of course I wasn't charged for any of these service calls. I never received anything less than courteous service from the technicians either. Since the last visit about a month ago we haven't had anymore problems with it and it's been cooling super well. They said that prior to replacing the unit there was no filter in the unit and that there could be a heavy build-up of dust in the ductwork which was causing the filter to clog super fast so I plan to check those monthly. I pray it stays this way. There is a two year labor warranty and 10 year parts warranty which is a good thing and has def come in handy. If the company had a bad attitude this could easily be a C review but their willingness to help and stick by their product and service has made the difference.
- Tyrone W.
B

Rating
Great, efficient and punctual. The inspection went well but I asked to have some ducting moved and re-attached and the quote given was extreemly expensive. I ended up going with another Angies list provider who did the work for $1000 less.
- M C.
A

Rating
Angel arrived on time, but due to a mix-up, no one was in a position in my house to meet him. He called me and I directed him around back to the patio where my brother was and where the A/C unit is. I wasn't home, so I can't give a lot of details. He diagnosed my A/C problems as a blown capacitor. He had a replacement with him in the truck and was able to fix that right away. He replaced the furnace/AC filter, saying it was very dirty and left a note on the invoice to make sure I changed it every 3 months. The filter had been in place since
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3rd. I change the filter every quarter, so the $18 charge for the new filter and labor in changing it wasn't expected since the filter was OK. Overall, I was very pleased with the company being able to schedule a service call the same day I contacted them, I was pleased with Angel's arriving on time, I was pleased with him having the part needed with him, and I'm pleased with the experience. If I have another AC problem before I retire and sell the house in March 2015, I will not hesitate to call them. I will recommend them to my friends in the area.
- Randy M.
A

Rating
Professional service;
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was excellent in responding to questions and giving clear advice; he did not seek to sell other services, and was very
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and calm in taking time to look into problems we identified before making an assessment; also, he was able to come in at short notice to do the works, and cleaned up well after the job was done; will definitely use him again
- Dr M.
A

Rating
He was on time, helpful, and courteous. He took time to explain what he was doing and allow me, as a new homeowner, to ask lots of questions and follow him around while he did his work.
- Kathryn H.
F

Rating
We had a horrible experience with ARS. In August 2013 we purchased a Carrier system. We also purchased a one-year service
plan. On Thursday
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31, 2014 we had a service call scheduled for the morning. An ARS technician arrived by 10am. We showed him the unit and he said “You got the Cadillac version. No, you purchased the Mercedes”. The comment was telling. As he was servicing the unit, he broke it. We
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’t know what he did. But, he was not there to fix the unit, it was working fine. He was there only on a service call to make sure the unit was running well.
At this point I was coming back from the airport with my two nieces who were visiting
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for the first time and staying with us for 5 days. We got to the house, and I spoke to the technician about the problem. He thought it was the transformer. That day he was at our house until about 3 or 4 and he was unable to fix what he had broken. The house was getting
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and
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.
The technician told us his supervisor would be able to come out with the part and fix what he had broken. He gave us a choice of having someone come that night or the next day. We chose that night, although that meant we had to go to dinner early with the girls. We made it home to meet his boss, the new technician at the house.
Again, the first one told us his boss would be there that evening with the part. When the new technician showed up at about 7:30pm, the first thing he said was “what’s the problem?” No one had communicated to him what the problem was. He looked at the unit and could not get it fixed. He said he would be back the next morning at 8am. He was not there at 8am so I called ARS at 8:30. I was told by the operator that he would be there between 8 and 1. They told me they had had a meeting that morning, but the technician was sent on another job. I was furious.
This was my nieces’ first day on their first visit and one of us had to stay home in a hot house because of a problem their technician created on a unit that cost us over $10,000 and was less than one year old.
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stayed at the house as I took the girls out. No one showed up. There was no technician to wait for.
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called on Friday at 1pm since no one had shown up. The person at ARS said they didn't have the part. This was completely different from what we were told before. It is completely different from what the technician told us later.
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had been waiting at the house all day. He said to the person at ARS "wouldn't it be good customer service to let us know you didn’t have
the part". There was silence on the phone. Never did anyone apologize.
The technician finally showed up at 3pm.
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missed the entire day with the kids. He said he had had the part since that morning, but the dispatcher sent him on another job. He was here until about 5:30. He was on the phone with Carrier the entire time. He was certain it was more than the transformer.
It became very obvious to us at this point that ARS can sell expensive units, but that their technicians
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’t have a clue as to how to service these expensive machines they sell their customers.
As the technician was leaving, he called the office, and
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spoke to a person on the phone. She promised someone would call first thing in the morning on Saturday. Night two, no air conditioning in a hot house. Went to CVS and bought a fan for the girls’ room. We searched for a hotel room my nieces, but there was nothing at that point under $300/night.
Saturday, day 3, no air conditioning. I want to stress again that we spent thousands of dollars on a brand new system with ARS and $200 for a service contract. It was the technician that broke the system on the service call. And ARS was completely unresponsive.
Finally on Saturday morning I spoke with a customer service agent who seemed to care. He promised that they were trying to get a new part to us. Again,
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was unable to be with the girls on their sightseeing in
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because he had to come back to the house for hours. The technician was finally able to repair the system with a new control board late that afternoon.
My advice to ARS is to train their technicians on units they sell and service and train their employees in communicating with each other.
- Thomas S.
A

Rating
It went well, he arrived on time, cleaned up after himself and did an excellent job. I saw this as a deal on Angie's list not totally sure it was a "big deal"The toilet doesn't appear to be anything special looks like a $100 toilet.but again service was excellent
- Teresa H.
A

Rating
I purchased a furnace tune-up as an Angie's List deal and was pleased with the service provided by
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. He was punctual, friendly and careful. I particularly liked that he made two recommendations for my 1959 burner, but indicated that they were not urgent so that I didn't feel pressured to commit to anything expensive. I was interested in an estimate for a new burner so I could put the two fixes in context, and
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was able to come out later that day. He has provided two options that I am considering.
I had a problem with my hot water heater (after very poor service from
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A.
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& Sons) so I called
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.
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came out and installed a new expansion tank at the price quote and put a cap on the faucet that had been leaking at no extra charge.
I plan to have
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back to either do the two upgrades to my old burner or to install a new burner. I would not hesitate to recommend the company to a friend or neighbor.
- Stephanie F.
A

Rating
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came to check my old hot water boiler. They ended up replacing it with a new boiler. They showed up on time and completed the whole job in one day. They brought a 3 man team to install the boiler. They refilled the system and bled all the radiators. Everything went great and I'd gladly use them for future work. Highly recommended.
- Paul F.
D

Rating
The high velocity AC system was installed in mid 2013. Exactly one year and a month later, in the middle of a warm week the system stopped working. I called the service line and left a message for "emergency service". No one called me back. The next day I took time of work, called them again at which point someone was sent over. They informed me that there was a hole in coil. They repaired the hole. The system worked for another month and then stopped working yesterday. I called them again and they sent someone in the evening. I was informed that the patch they did was not sufficient and they also had most probably had put in excess freon which caused the system to stop working (this was what the technician told me). The technician told me that they would have to replace the coil. I called the office next day (since no one got back to me in the morning), and got through to
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who informed me that the coil would take a week to be custom made (really?) and so the system will be repaired in approximately 2 weeks. Yes, so for the next couple of weeks, in the middle of summer I will have to move my dogs and baby to a hotel if it get unbearable. They have offered to bring me window units for me to install in the house.
The bottom line is if I spend $26,500 I expect to have a unit that is not going to blow up in one year ! I had a simmilar unit installed by another company in Baltimore which has been running for 7 years without any problems. I believe
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should have replaced this unit, without trying to replace these defective parts.
I will NEVER recomend this company to anyone. Additionally I had planned to put AC in the basement unit of my house and I will make sure to use another more trustworthy company, and not
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.
- Shan A.
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All HVAC Contractors in Washington, DC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A-1 AIR & ICE SERVICE CO

1225 DISTRIBUTION PL
Beltsville, MD

A-1 Heating And Air Conditioning

5641-J General Washington Dr
Alexandria, VA

A-1 REPAIRS LLC

11006 VEIRS MILL RD
Silver Spring, MD

A-AAnnandale Plumbing Heating & Cooling

7368 Mcwhorter Place
Annandale, VA

A-ADKINS AIR CONDITIONING & HEATING

10115 Oxford Ct
Nokesville, VA

A-B & A HEATING & AIR COND INC

3638 MCDOWELL CT
Dumfries, VA

A-ONE AIR INC

5924 ALLENTOWN WAY
Temple Hills, MD

A-One Heating, Air Conditioning, and Plumbing

13801 Heatherstone Dr.
Bowie, MD

A-PLUS AIR CONDITIONING AND HEATING

6461 EDSALL RD
Alexandria, VA

A-PLUS AIR CONDITIONING CO

7207 LOCKPORT PL
Lorton, VA

A-Pro Renovation

1629 K St. NW
Washington, DC

A-TECH

1626 POOKS HILL RD
Bethesda, MD

A-Z Plumbing,LLC.

3905 Blackburn Lane
Burtonsville, MD

A/1 Heating & Air Conditioning Inc

406 Lucabaugh Mill Rd
Westminster, MD

A/C Doc Inc. Heating & Cooling

21010 S Bank St
Sterling, VA

A/C Filters 4 Less

4613 N. University Drive, #236
Pompano Beach, FL

A1A Complete AC Services

1432 U Street Northwest
Washington, DC

a1service

Woodbridge, VA

AA DEPENDABLE APPLIANCE SERVICE

7454 OLD ALEXANDRIA FERRY RD
Oxon Hill, MD

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