1-888-888-LIST (5478)Washington Cleaning Services
WASHINGTON, DC
1,383
Cleaning Services are in Washington
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A
"They were a little late- about 20 min- but seemed to have a good excuse (an employee from an earlier job couldn't continue working for the day, so they were short a person and running behind. Instead, the owner stripped off his blazer, rolled up his sleeves and joined in!) Our place was overrun by dust bunnies and was in desperate need for a cleaning. They did a pretty good job- I was surprised to see that they even washed a couple of the dishes and pans I had left in the sink (which I have found most companies will not do!).
A couple of the things they missed was dusting above photo frames, the bedroom ceiling fan wasn't touched, and they didn't clean under furniture very well (including under edges of the bed, which is a lot easier to reach than under sofas and other heavy furniture). We still had a few dust bunnies floating around because of that... The attention to detail wasn't quite as good as some other people we have used in the past. Perhaps because they were rushed due to the employee issue that caused them to run behind schedule? Our deal from Angies List was for $75 for 3 hours of service- typically a $150 value. I wondered if we had gotten that full value or not...?
But overall, they did get the place clean, comfortable and smelling good again. I will consider using them again."
A
"The folks at 
came out to give us an estimate for services- they gave us several options and pricings depending on the frequency of their visits. We decided on the one time service to try them out before committing to a monthly plan. They came and did a wonderful job. Then I called them again before we had house guests. This time they really went above and beyond- they folded all of our towels like they do in hotels, they organized my shoes in the closet and cleaned the house from top to bottom. Now we are going to use them monthly and their prices are really reasonable. They can usually come out the same week you call as well and it doesn't seem to be a problem booking. I will definitely use their services again and again."
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Washington Cleaning Services Reviews
A
"I have absolutely no complaints. They do a great job every time. The initial "deep clean" was incredibly thorough, if pricey, but they were up front about that. I have been especially impressed with the responsiveness of customer service to various requests, such as changing the cleaning day or time. If the maids run into a problem while cleaning (and while I am at work) (e.g., there was once a blown fuse), customer service contacts me immediately to let me know and resolve the problem. They use their own products, but are happy to substitute whatever you want and, in my case, called me to make sure they were using my product where and how I wanted them to. Only once has anything broken -- a cheap plastic bracelet -- and they left me a note about it; it wasn't ignored or . I highly recommend these folks."
C
"The initial cleanings were very thorough, but the attention to detail seemed to decline over time. The downstairs hardwood floors were not always mopped; upon a complaint about this, they did offer to send a crew back out to clean areas that had been missed, but that isn't always convenient and we'd rather have things done right the first time.
The final straw, however, was that my back door was left completely unlocked on three separate occasions during this time. The door was left unlocked on two back-to-back cleanings in December 2010 and again on February 2, 2011. On a fourth occasion in January, 2011, we arrived home just before the crew had finished and the door was not locked, nor did they check before leaving. We were assured by the company in December that all crews had been advised to double-check all exterior doors before leaving, but continued to have the same problem. Because I cannot allow my house to be left unsecured like this and the company could not provide an explanation or guarantee that this wouldn't continue to happen, we were forced to cancel the cleaning service."
F
"I was a customer of for several years. I had off and on throughout that time, had things go missing. Usually clothing. Never a lot, but when red is a favorite color and you start to notice that you have fewer and fewer red shirts each month it becomes obvious. I did not want to switch companies, so contacted the company and spoke with the owner. I told her that I didn't want to accuse anybody so asked if she could let the cleaners know I was missing clothing and if they found the missing items someplace int he house please let me know. That seemed to end the problem of my disappearing clothes for a while. My tenants in the rental unit mentioned an item or two of clothing had disappeared, I told them I'd contacted the service and it shouldn't be happening again, and I reimbursed them myself.
There were a few issues with breakage. Once again, I did not push it, it was usually just a glass or two, but once they broke a vase. I informed the company of this and they apologized, with no offer to replace it. Again, I did not push it, I didn't have a receipt for the vase so figured I'd let it go.
The one time I requested that they replace an item was when they broke an item belonging to the tenants. They broke a lamp, I called to let them know and suddenly, this company that I had never once asked to replace any of the broken items over the years, nor any of the clothes that disappeared said, "How do we know you are telling the truth? Can you prove it? I told them that I had documented every time I had called them with a problem and never once asked for reimbursement, and we were way into double digits, and I couldn't believe that they were responding this way. I said, forget it, just cancel my account. They apologized and said they would send a check to my tenants to replace the item. This took two months and another two phone calls.
I started to have problems when the cost of their cleaning mysteriously started going up after that. They claimed that the units were taking longer to clean. I won't go into every detail of my dealings with them, but when the invoices started to be incomplete and there were billing inconsistencies, as well as use of a debit card by their office without authorization, which my bank had to respond to by pulling back the money, I canceled them.
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The company's response below is one more example of their providing false information. They were fired by e-mail and copies of my keys were requested to be returned. The keys took months and additional contact to finally get back, but by that time I had already changed the locks."
B
"I spent $106 for 2 hours and the job went pretty well. I would have liked them to be here longer, but I think there was a sort of a mis-communication. The work that they did was good and they did a nice job."
F
"The quality of service was good in the beginning but then there were a series of issues that arose that made us end our service. On two occassions the staff left their lunch in our refrigerator and their coat and wallet behind. In the latter case, we had to arrange a time for them to pick it up. Also, there were scratches to our furniture and kitchen appliances that we started to notice. My husband and I do not have kids or pets and our furniture/applicances are fairly new. When I brought this to their attention, the former office manager, , was very accommodating and promised to communicate my concerns to the staff. However, their last visit resulted in our security alarm going off, my husband having to leave work, and the cops showing up. The staff claimed that the alarm went off b/c of the vibration from work being done on the house next door. This had never happend before and the alarm company said that it would impossible for the alarm to be activated without someone turning it on and not entering the code. (The staff had a key to our house and they were instructed to turn on the alarm when they left - they never had a code). The new office manager, , was completely unprofessional when I spoke to her about what had happened and said "this isn't a good fit". After ending our service I noticed that we were charged extra because they claimed it took longer to clean. For one year we were charged the same amount and coincidentally for our last cleaning we are charged more. I understand that it takes time to establish a routine with cleaners but we endured a year of different mishaps and spent $300 a month to boot! I probably would have stuck it out if we would have received a more professional response from the office manager who was very defensive. When I said I never had this experience with her predecessor, , she informed me that was no longer with company. It's too bad she didn't have 's customer service skills. Ultimately, they said they would refund me for the extra cleaning charge."
C
"I have used Maid pro earlier in 2009. They were good at that point. However, i was out of the country for 8 months and then in 2010 I contacted them to renew the service. I had them coming once every two weeks for a two hour cleaning. However this time, they have consistently botched up the schedule. Despite repeated requests they have been sending separate cleaning teams for each visit. The teams also show up consistently late or on dates when they are not supposed to. Every time I call the Maid pro office their representatives say that they understood my timing and personnel requests but behold, once again a team shows up on the wrong time at the wrong date.
It feels like thye have grown a bit too big and cannot manage the customer service anymore. The guy who was my initial contact at the agency used to be extremely prompt in returning calls. However in 2010, it has been extremely difficult to get a hold of him. he never picks up the phone. he ahs staff members calls and despite repeated requests to pass on a message to , they messages are either not sent or never calls back.
They used to be good. But now I am frustrated. Also the cleaning staff quality ahs deteriorated. This year I have had four different teams come over for house cleaning and but for one they ahve all done a bad job. They don't dust behind bookshelves or under the bed. In fact the last team even forgot to change the trash can plastic bags and make the bed. I am planning to cancel their services."
A
"Fantastic- best professional cleaning I've ever had. And the 2 ladies were pleasant and spoke English so I could give them some specific instructions. While they were there I asked to have the fridge cleaned out too (an additional cost) and once approved by their supervisor, they did that as well. My entire home sparkled and smelled fantastic. AND I got an offer on my home in the first 24 hours it was on the !"
A
"The service was fantastic. They arrived 30 minutes late but were very apologetic and were running late from the last job. they were extremely thorough in their cleaning and removed all the old stains from the bathtub and . I highly recommend them and will use them again."
All Cleaning Services in Washington, DC
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5 Star Maids | Professional Cleaning Services
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7DayYardSales.com
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