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Washington Flooring Articles
Flooring reviews in Washington
They were supposed to come on Friday and start the work, and when I called to confirm they said the crew was coming but later in the day. We learned through a friend doing house checks that no one came on Friday. On Saturday, they began installation, and our friend took photos of the progress. By the time we came home on Monday, the work was complete, but there were multiple issues:
The crew installed the wood over some areas of broken subfloor, and never contacted us to see if that is what we wanted. As a result, one room of the house had a big dip in the floor.
We had just painted the house, and they made smudge
We had just gotten a new washing machine, which they dented in the process.
They left our bathroom in disgusting condition.
I reached out to the company immediately, and they were apologetic and sent someone to assess the damage. It took a long time, but about a month after the initial installation, the floors had been repaired/reinstalled, the paint fixed (poorly), and the washing machine repaired. When it turned out that the "repair" to the machine actually broke it, they mailed me a check for the cost of the repair.
At one point, they tried to assert that I should pay for the new flooring material in the room they had to re-do, even though they were originally responsible for contacting us about any issues in the subfloor.
The floors look great, but I would never use this company again. Everything after the price quote and scheduling was a headache.
I got an estimate from another highly rated Angie's List company and D&S. With D&S, you deal directly with the owner,
My carpet came in pretty quickly, especially given that they were coming from Georgia which was paralyzed by two ice storms. I had to delay installation because of issues with other work that was being completed in my house.
His workers arrived on time the agreed upon day of installation. They were great workers, and the lead installer had a great sense of humor. My brother and I had some running jokes with him throughout the day. They worked from 9 am until around 4:30, only taking a brief break for lunch.
They did a beautiful job. I cannot see any seams. My entire upstairs looks like one continuous piece of carpet. They also brought a vacuum cleaner and vacuumed all of the carpet before moving the furniture back. They hauled away all of the old carpet and padding. Wish all of the recent projects in my house had gone so smoothly. I highly recommend this company.
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Upper Marlboro, MD
Round Hill, VA
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