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Washington Flooring Articles
Flooring reviews in Washington
Quickly booked the date of install, and the install team showed up on time, and finished promptly and then vacuumed the room and the surrounding area very quickly.
Slightly expensive for one room of carpet, and the quality is low-medium grade carpet.
perform work in DC. They were an unlicensed contractor, using unsupervised, non-English speaking labor doing a defective job, claiming 100% of the gross contract amount and refusing to correct work per the contract and as advertised. He did not do was agreed to and did not finish the job and stuffed 15 of my suits in a ball in another closet stating I did it but did not remember. .when asked during a phone conversation on Wednesday, February 6, 2013 at 6:03 PM if they wanted to see the pictures of the damaged suits and other damaged contents, they stated you did not need to see them, as they knew what happened. They claim to be A+ rated by the BBB which is false. AWEFUL!
They were supposed to come on Friday and start the work, and when I called to confirm they said the crew was coming but later in the day. We learned through a friend doing house checks that no one came on Friday. On Saturday, they began installation, and our friend took photos of the progress. By the time we came home on Monday, the work was complete, but there were multiple issues:
The crew installed the wood over some areas of broken subfloor, and never contacted us to see if that is what we wanted. As a result, one room of the house had a big dip in the floor.
We had just painted the house, and they made smudge
We had just gotten a new washing machine, which they dented in the process.
They left our bathroom in disgusting condition.
I reached out to the company immediately, and they were apologetic and sent someone to assess the damage. It took a long time, but about a month after the initial installation, the floors had been repaired/reinstalled, the paint fixed (poorly), and the washing machine repaired. When it turned out that the "repair" to the machine actually broke it, they mailed me a check for the cost of the repair.
At one point, they tried to assert that I should pay for the new flooring material in the room they had to re-do, even though they were originally responsible for contacting us about any issues in the subfloor.
The floors look great, but I would never use this company again. Everything after the price quote and scheduling was a headache.
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