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Delivering reviews in Washington
Trying to communicate with the company has been terrible. They do not have a phone number for customer service. They will only take calls from businesses or for marketing. You have to email them if you want to ask a question, change service, complain, etc. So far, I have never received a reply to one of my emails.
They tried to up-sell clients immediately with VIP service (which just means you get to pick a delivery date). They also tried to get us to convert to a 1-time sampler package instead of the 4 deliveries we purchased. They actually converted us to the Sampler without our consent, and scheduled its delivery. When I emailed them back to let them know that I still wanted the 4 deliveries I purchased, they never responded, but I believe they then put me on the bottom of their delivery list. One of their emails indicated that if you cancel a delivery, they will put you back on the bottom of their list. I can only assume that they considered me insisting on getting the 4 deliveries I purchased, a cancellation of their sampler delivery (even though I had never authorized conversion to the 1-time sampler).
I have no clue what the quality of the fruits is, as It has been over a month, and it looks like I won't see anything for another month and a half. What looked like a great idea has turned out to be a terrible customer service experience. Go with another organic delivery service. I will certainly never use ”
One week later they still have not attempted to redeliver my order. I called back twice and have been treated rudely.
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