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Delivering reviews in Washington
I contacted them through email and was contacted within the hour. After determining the style of gazebo I owed, an appointment date and time was scheduled.
I was contacted the morning of the project to confirm their arrival date. Once the gazebo was constructed, I was text-ed a picture of the gazebo! That was a nice surprise.
I would highly recommend
Ceiling was on halfway painted. We decided to let the person go home,
because it was taking him hours to finish, without the job being done.
Terrific job and I highly recommend FlatPack and definitely would hire them again. What a pleasurable experience.
Trying to communicate with the company has been terrible. They do not have a phone number for customer service. They will only take calls from businesses or for marketing. You have to email them if you want to ask a question, change service, complain, etc. So far, I have never received a reply to one of my emails.
They tried to up-sell clients immediately with VIP service (which just means you get to pick a delivery date). They also tried to get us to convert to a 1-time sampler package instead of the 4 deliveries we purchased. They actually converted us to the Sampler without our consent, and scheduled its delivery. When I emailed them back to let them know that I still wanted the 4 deliveries I purchased, they never responded, but I believe they then put me on the bottom of their delivery list. One of their emails indicated that if you cancel a delivery, they will put you back on the bottom of their list. I can only assume that they considered me insisting on getting the 4 deliveries I purchased, a cancellation of their sampler delivery (even though I had never authorized conversion to the 1-time sampler).
I have no clue what the quality of the fruits is, as It has been over a month, and it looks like I won't see anything for another month and a half. What looked like a great idea has turned out to be a terrible customer service experience. Go with another organic delivery service. I will certainly never use ”
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Prince Frederick, MD
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