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One challenge was that CO was coming from boiler and I had to mediate the differences between the boiler repair and the chimney repair companies. The chimney service was correct; yet, I spent the time doing my own research to make sure we didn't and wouldn't have CO in the home. That was a bit of a challenge and frustration for the chimney service but he understood and we worked through it.
I recently purchased my first home and have had a crash course in contractors - construction, handymen, plumbers, HVAC guys, you name it, and have gotten about 25 estimates for various projects over the past few months. It's exhausting, frustrating, and takes a huge amount of time. Happening upon
My fireplace probably hadn't been touched in 75 years and needed a lot of work so I got three estimates. Two came in very close to $5k and one at $7k for the same work (the main difference was for labor as the higher estimate company was going to send three guys instead of two for the two day job). I chose this company because I had a very positive customer service experience both over the phone and with the estimator, because they noted a few more details on their estimate sheet that gave me confidence they were really paying attention (e.g. they noticed the vent pipe off the hot water heater was 1" too small and replaced it before joining with the furnace vent), because they have excellent Angie's List reviews already, and because they were closer to my home. I absolutely made the right choice.
I decided to get the work done in early
On the second day, they were doing tuckpointing around the chimney and I asked if they thought I should consider repairing one notable crack in my home's exterior under a window. I thought they could just give me advice or maybe do it at the same time, for which I'd have been happy to pay a reasonable additional amount. Instead, they just took care of it and I noticed they even ground out and repaired a few other spots I hadn't even noticed. Now THAT is customer service. I never got up on the roof but I could see from the ground that they essentially repaired every strip of mortar around the whole chimney.
In addition to being technically competent, professional, and courteous, these were just really nice guys to have around the house for a couple of days and I felt completely comfortable leaving them to work while I ran a few errands.
Overall: A+ (and I'm a hard grader). Thank you so much!
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