Washington Appliance Repair Experts

"Tenants washer broke down and I called . They answered the call directly (no voicemails) and set an appointment within 48 hours. The serviceman arrived within the window period, identified the part that needed replacement and completed the repair on site. Only negative was when I tried using a discount coupon they post on ...more their website. The repairman said the price he quoted "included the coupon discount" (but I hadn't raised the coupon when he prepared his estimate) and the coupon didn't reduce the cost. Seemed pointless to even post it if it wasn't going to reduce the fee. Cost felt high, but the job was handled on time and the problem solved in the first visit."

"The person who came out went through the warranty. He said it was under warranty and that they would cover the cost no matter what. He came out when he said he would. He came out quickly and was on time. He charged a certain amount and we sent it to our warranty. We only have a certain deductible to pay, I can't remember whether it is  $50 ...more or $75. I cannot recall the bill that he sent. My husband was the one who worked with him. He was good."

"don't use these people. I called KitchenAid to set up a warranty repair for our oven and they scheduled through . I'd previously tried to use them and had a horrible experience. And wrote an Angie's List review about it. But they were the only company who had an opening before an upcoming Superbowl party so reluctantly, I ...more agreed. They blew us off for THREE CONSECUTIVE SERVICE CALLS. On the first, they gave us a 5 hour window until 5:00 p.m. They called at 5:15 to say they couldn't make it and would come tomorrow. The next day they never showed and never called. I complained to KitchenAid who scheduled a third call with a supervisor. The guy showed up, the

was here to let him in, but he wouldn't come in because he wanted payment in advance and there was nobody to pay him (the requirement of payment in advance was never mentioned by anyone). So he left. I called KitchenAid and they apologized and said they'd have a "regional dispatcher" call me immediately. That never happened. This company is awful - I've tried to use them twice, and the experience is consistent: the techs don't show and are obnoxious to talk to, and management is either non-existent or is actively working to prove that they couldn't care less about customers. There is simply no reason on earth to use this company for anything."

"We called him to repair our dishwasher. It had water on the bottom and all of our glasses were dirty. We thought it was the fact that dishwasher detergents do not have phosphates. My husband and daughter thought he was great because he explained what happened and fixed it at a reasonable price. Then, the next day our refrigerator ...more did not work. He quickly came and replaced the electrical cord, which was the problem. My husband, who was home, and not too thrilled with anyone thought this was a great company. "

"This is a great company. I called first thing in the morning, and was able to get same day service. They came when they said they would, and they were polite and knowledgeable. I would use them again."

"I have an extended warranty on my GE refridgerator and is one of the subcontractors. I need my water dispenser repaired. When I saw the reviews on Angie's List I was not encouraged and like others, I waited at home for 4 hours and got a call at 4:45 saying the tech couldn't make it. And the woman who called was RUDE!"

"Serviceman could see instantly that the ring, which the igniter lights, wasn't lighting, which meant an internal clog. He clceaned out the clog, and explained to us all the various reasons why this otherwise excellent cooktop has igniter problems, and how to avoid them. If you want someone who knows what he is doing and is proud ...more of his work, ask for

at this outfit. The company is factory-authorized for the high-end cooktops, dishwashers, ranges, etc."

"They assessed the situation for a 65 dollar fee, that then gets applied to any future repairs. Came back with a replacement part for the icemaker and repaired it - the water filter was not working correctly. With regard to the water dispencer they explained that it could not be replaced without replacing the fridge door - explained that would be too ...more expensive. I appreciated their honesty and responsible pricing and quick repairs. The only negative was that there was a bit of a mixup with the water valve part and they did not show up for a scheduled appointment, despite me taking a day off work to wait for their repair window (9-12)..."