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I called to was very nice and set up an appointment for the next day, but didn't ask any details about the washer model, the issue, or the space.
The repairman came the next day (a Wednesday). When he arrived he saw that our washer and dryer are stacked in a narrow closet with the washer on the bottom, and he couldn't take the dryer down himself. He said he'd have to come back with a colleague. He didn't charge me for the visit, but they couldn't come back for several days because of inclement weather.
He and another repairman came back the following Monday and did a thorough check of the possible problems, determining that the washer's "board" (motion sensor and control board kit) needed to be replaced. They had to order the part, so couldn't fix it that day. They charged $160 for that diagnostic visit. They weren't sure how much the board would cost, but one looked it up online and said he found it for $280.
They came back that Thursday to replace the part. Total cost was $460 ($314 for the part, $120 for labor, $26 for tax). *After* replacing the part, one of the repairmen told my wife that the washer's board had already been replaced once before.
Everyone was very nice and the work was done quickly and well. Reasons for the lower grades:
* It seems like the scheduling person should have asked more questions initially to find out if it would be a one- or two-person job, ask about the washer model and issue, etc. That might have saved some time. * It's not right that the repairman failed to tell us on the second visit that the board had already been replaced once. If we had known the part had broken twice in 10 years, we might have opted to replace the washer rather than fix it. Or we might have decided to still fix the washer — but we would have done so knowing that
* If the part did indeed cost $280 online (potentially less at cost for
The technician was very friendly and once he had the part fixed the washer very quickly.
We had 100% exactly the same experience with never have called them back if our insurance didn't mandate it.
They are not thorough and do not listen to basic information (i.e. "yeah, I know it works now, but it stops running if there are clothes inside."
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Falls Church, VA