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"I was scheduled early, but unfortunately due to an emergency called the company received my appointment was pushed back almost two hours. Once the technicians arrived" they were very apologetic and extremely professional. The scheduled appointment was for a broken water heater, once they were able to look at the heater, I was informed of the changes in the regulation on residential water heaters and how those changes will affect the quote I would receive. After calling whomever to see if there was one available, I was told they could replace the heater later in the day. My daughter stayed around for the repair, telling me the technicians were fast and professional throughout the process.

-Victoria W.

"I told them in a message that it was an emergency. I realized it was the fourth of
the next weekend, so I assumed it would take a little" extra time for them to get in touch with me. It's been weeks now and I have yet to hear back from them. They never called me back. I had to call someone else, who was out within 2 hours of me calling them.

-karen B.

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Local Articles in Virginia Beach

4 common plumbing scams and how to avoid them

Some plumbers are in the business just to make a quick buck. Here are four of the most common plumbing scams to watch out for and how to avoid them.

Hiring a Plumber

When you need a plumber, especially for an expensive project for which you have time to plan, make sure you hire one who is fully qualified and licensed in your state. A plumber may be an apprentice, a journeyman or a highly qualified master plumber, depending on the level of training and experience.

Food you shouldn't put in the garbage disposal

What do coffee grounds, pasta and liquid drain cleaner have in common? Their ability to damage your drain.

attractive kitchen with new faucet over sink
Plumbing, Remodeling - Kitchen & Bathroom

Dear Angie: How much would it cost to install a kitchen faucet? – Kelly W. of Washington, D.C.

water softener
Water Softeners, Plumbing

Does your water taste or look a little funky?

Today's faucets are easier than ever to install. It's removing the old one that gets tricky and may require a plumber. (Photo by Summer Galyan)

On the latest installment of Chat with the Experts, Terry Illy explains how to manage common plumbing problems such as leaky faucets and clogged drains.

Inspiration & Ideas

granite countertop and backsplash
bathroom remodel with granite countertop and backsplash
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bathroom remodel with double vessel sinks
marble tiles in shower
glass tile backsplash in bathroom

Angie's Answers


First - NOT full septic tank - if that was the case you would be getting backup of sewage into the lowest drains in the house, and possible very slow flushing or refusal to drain out of the bowl - the opposite of your case.

Second - I assume you are the owner. If a renter or on a lease, this type of problem may be the responsibility of your landlord, depending on the terms of your lease or rental agreement.

OK - two possible situations here - low water in BOWL, or low water in TANK. I am assuming your toilet flushes OK, with adequate water to clean out the bowl, and that it is a typical type toilet with a tank sitting on the back of the bowl. If this is not the case and it is a designer toilet or looks like those at public restrooms (no tank), then the BOWL answers still apply if it is initially refilling OK, but if not enough refill water coming in at all then call a plumber.

First, low water in the toilet BOWL case. If the water in the toilet BOWL is low after flushing, I see four likely causes, in order of most likelihood -

1) the fill valve is not putting enough water into the toilet bowl. If you take the top off the tank, you will see a small hose (typically black plastic) coming from the fill valve (a vertical mechanism, usually at left side of tank, that the incoming water tube or flex hose connects to the bottom of on the bottom side of the tank). While the tank is refilling after a flush, a steady but not large flow of water flows through this fill tube and down into a vertical pipe or tube (usually brass or plastic and about 3/4 inch diameter, which stands almost full height of tank). The small tube puts water into this pipe, from where it flows into and refills the toilet bowl. This is also the overflow tube, which keeps the tank from overflowing if the fill valve fails to shut off. If the fill valve has a problem or the fill tube has a blockage, it may not be letting enough water into the bowl. Also, check the tube is actually pointed down into the overflow tube - if the clip came loose, rusted away or broke, then it may just be filling the toilet tank rather than the bowl. Check that a steady flow (will not be a real foreceful jet) of water is flowing out of this tube into the overflow pipe while the toilet tank is refilling. You should also see the bowl filling up at this time. If it come in but does not fill high enough because it does not run long enough, some fill valves have an adjustment - check fill valve manufacturer website for instructions. Others just have to be replaced - doable if you are handy at home repairs (see web videos on how to do it), or call a plumber for probably about $150-200 to replace fill valve (have him replace the flapper valve at same time if you get this done).

2) there is something like a rag or string caught in the trap (the waste passage within the toilet body itself) which is slowly wicking the bowl water down the drain - would be solved by a good snaking. If this is the case, the bowl will fill fully after flushing, but then slowly (typically many minutes to hours) drain down to just filling the start of the oval or round drain passageway where the waste passage starts to curve up into the toilet body.

3) blocked sewer vent pipe (which vents sewer gas and lets air into the sewer system so when you flush the traps in drains and toilets and such do not get sucked dry by the vacumn caused by the exiting flow. If this is the problem, then several drains in your house may have the same problem, or drain slowly. When you flush, the water will drain totally down the pipe and almost all the water in the bowl and trap will go down the drain too, typically with a gurgling sound for a few seconds at the end as the air seal is broken in the trap, then a small amount of water will flow back from the trap into the bowl, leaving you with water in the entrance curve to the trap but nowhere near normal height in the bowl - maybe not even enough to fill the entrance of the drain passage.

4) a crack in the toilet, letting water gradually leak out of the bowl onto the floor or into the subfloor. If this has been going on for long at all you should see water on the floor, or water coming out in the ceiling downstairs, or in the basement or crawl space under the toilet.

Case 2 - the problem is low water in the toilet TANK - since this is a sudden problem, two likely causes:

1)  the float arm has corroded or the float setting has moved. Look in tank for any broken part. You may have a black ball on the end of a metal or plastic arm connected to the fill valve (which is the part, normally at the left side of the tank, that the flexible or copper tubing comes into at the bottom of the tank), or it may be a sliding cylindrical float that slides up and down on the fill valve (typically all plastic) - see if it is broken or loose or alll corroded up (for the arm type). When you flush, this float hangs down (if lever type) or slides down the fill valve (cylinder type), opening the fill valve so fresh water comes in to fill the tank and bowl. As the tank fills it lifts this float, till at the proper elevation the bouyancy of the float shuts off the fill valve. If the setting on this float has changed then it will either cause the toilet to "run" continually because it is trying to overfill the tank (float shuts off at too high a level, so water is continuously flowing down into the overflow tube and into the bowl); or it will shut off too soon, causing only a partial tank fill. There are adjustments to adjust the float shutoff setting - typically an adjustment xxxx on the arm-type, and a slider stop clip on a small rod for the sliding type. See web videos on how to adjust this, or call a plumber.

2) your flapper valve (in bottom of tank, the part a chain or cord or rod connects to the flush handle, which opens it when you flush the toilet, leaks. If it leaks AND the fill valve is working, the tank level drops till the fill valve opens, then the tank refills. This repeats at intervals, with the tank refilling periodically even though it has not been flushed. May need new flapper valve or just a good wiping of the sealing surface to remove grit that is causin it to leak. If this is the problem you will have a slight flow of water into the bowl continually, and will probably see a slight ripple in the toilet bowl.

3) water is leaking out of the fittings or bolt holes on the bottom of the tank. If this is happening enough to make you notice low takn water level, the tank will refill periodically the same as if the flapper valve is leaking, plus you will have water on the floor and dripping off the bottom of the tank.


Fill valve and flapper valves each cost around $15 if you do it yourself (you can buy just replacement flapper for less if that is the problem and the matching seal is good, but that is rarely the case). A plumber call to replace both probably $150-200, ASSUMING your water shutoff valve (at the wall, under the tank, with a flex or copper tube coming fromit up to the toilet tank) will work.. If it will not shut off the flow of water, then add another $50-150 to replace that, depending on how it is plumbed and whether he has to cut into the wall to replace it (rarely required). If you do go and have a plumber do it, have both the fill valve and flapper valve (and flush handle, if aluminum or brass and corroded) replaced at the same time, as all tend to go out with age - every 10 years or so. You don't want to have to call the plumber to replace another part in just a year or two.


From the sounds of it, you have a clog between the floor drain and the connection to the city sewer (unless you have a septic tank).  The lower flow rates of sinks / showers / dishwashers probable don't cause a backup like the washing machine does.  A couple of suggestions.

1.  Snake the drain line with a spade tip snake, twisting the snake as you advance it.  This should clear the partial blockage.

 2.  If feasable, have your washing machine discharge into a utility sink and put a strainer on the drain to catch the clothing fibre (fibres and grease from the sink probably made the clog in the first place not to mention a garbage disposal).

3.  Replace your floor drain with one that has a backflow preventer (looks like there is a ping pong ball in it).

 Good Luck

It is not uncommon for a plumber to have to go get the parts necessary to repair and complete the job.  It is very hard to determine what the problem is over the phone and it is not until the repair process begins that the parts needed to resolve the problem is discovered.  It may also depend on if the plumber is using hourly rates or per job rates.  I would hope the time to get the parts would be minimal and the charge would be as well!

Well , you've certainly started a debate that will endure forever , but personally , having worked with both products , PEX is a better product . Now granted , the 1st time i used it

I was not impressed , cause it leaked.......NOT because the product was at fault, it was because I did not understand how to use the product !

The trick to using Pex , is to make certain that the fittings seat, they MUST be pushed together with force, and if you do not push with force to get the seat to seal, it leaks .

Therefore , when using PEX , you have constantly to be aware of leaving room to make your connections -Properly !

The beauty of PEX is that it bends , it is flexible and decreases the labor factor ,although the connection costs are often 100-300 % higher than copper , but again , it can cut labor costs in half  and it is safer to work with,  NO FLAMEs!

Plumber reviews in Virginia Beach


Great plumber, fully recommend. A previous plumber I had assigned to me through a Home Warranty program mis-diagnosed the problem 4 times. Finally I hired my own and he was able to give me legitimate information.
- Mary S.

My kitchen drain got clogged over the 4th of
Virginia Beach Plumbers Provider Name Locked
holiday..we put some garlic,
Virginia Beach Plumbers Provider Name Locked
, onion marinate leftover down the garbage disposal, and shortly after the sink backed up. we tried to snake the clog from underneath the sink..nothing. So, off to Home Depot we went, returning to 2 bottles of drain/clog (Zep) removal..still with no results. My husband had to leave town the next day, so we got the number for
Virginia Beach Plumbers Provider Name Locked
from a neighbor. On the 6th, the first guy showed up on time, but with a sketchy, old looking electric snake. he got up on the roof and for four hours tied to unclog the drain through the sewer pipe on the roof. I kept watch on him for the majority of the time, and I swear he spent most of the time untangling, straightening out the snake, the machine
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flipping over, etc. he finally comes down and tells me that my clog broke his machine, and that he needs to call someone with a better machine. When he presents me with a $400 bill, I am gobsmacked, at which time he tells me that he's not charging me for his broken snake line. I asked, what the heck is your hourly rate...$279..unbelievable. I want to cry, but write him the check anyway (with a still clogged drain). He tells me the next guy will come by tomorrow. On the 7th, the new guy,
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, comes by (with a much better looking machine), I hear banging and grinding from up on the roof, 30 minutes later the clog is gone.
Virginia Beach Plumbers Provider Name Locked
comes down, writes up the bill and presents me with another $300 bill. I tell him that I am distraught and completely unhappy with the way this whole job has been handled..I feel like I've been taken for a $700 ride. He tells me to go to the comment section on their website.
I follow him out to the truck, and ask him what the clog was all about. He tells me that the "Drano" that we pour down the drain basically solidified into a rock that they had to break through; "yeah, but what caused to original clog", at which point he goes to the back of the van and pulls out a wipe (like those Lysol cleaning wipes), saying that this is what came out. I told him that I don't use wipes, only dishcloths..He: maybe a visitor put it down there, Me: no, I don't have any in the house He: how longs have you lived here, maybe it was the people before you, Me: 16 years, you think a wipe could stay there for that long? He: I don't know, but that was on the end of my snake. Me: Good-bye!
- Marco C.

In mid-June the 30 year old shower diverter valve broke at morning shower time. We called
Virginia Beach Plumbers Provider Name Locked
Virginia Beach Plumbers Provider Name Locked
promised to send someone right away. Minutes later my wife went into our garage and found standing water around the hot water heater. I immediately recognized the problem there. Called
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back and said we had more problems, explaining the hot water heater leak. She added that to our previous list and we told her we had out-of-state company coming and she said she would take care of it. Within an hour
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and Ed
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arrived at the house. We remembered
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because he'd spend two of the wettest, coldest days of February hip deep in a muddy ditch replacing the sewer drain from the house to the city's sewer system. He and the other employee were incredible than under among the most adverse of weather circumstances.
We were happy to see
Virginia Beach Plumbers Provider Name Locked
was on the June call. A previous plumber told us fixing the shower diverter alone would cost of up to $1000 and that was before we knew we also needed a hot water heater the same day. The other plumber, who'd come highly recommended, said the diverter valve was no longer being manufactured and he'd have to replace the entire shower assembly. When
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and Ed arrived however, Ed recognized the valve as an off-the-shelf product easily purchased and replaceable. Both he and
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went to work immediately and within three hours we had a new hot water heater, a new diverter valve, everything cleaned up and hauled off by
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and Ed. And all of it was done for about what the other plumber wanted to just replace a $5 shower valve. These people are honest, reliable, and
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even called and got us $110 discount because we had been a previous customer earlier this year. You can't beat this service, efficiency, pricing, and honesty. We will always be a customer of
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- Brooks R.

Arrived on time and completed job quickly. Fixed 2 faucets [minor adjustments] at no charge.
Would recommend!
- John M.

The Saturday before Easter, April 2, 2015, I noticed my water heater was leaking. It was 5pm. I was certain I would not find someone to come that evening, but located
Virginia Beach Plumbers Provider Name Locked
via Angie's list. They answer their phone 24/7 and
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came out within 45 minutes. He removed the hot water heater and had it taken away. He ordered a new one and installed it Monday morning. I was just WOW'd by his promptness, his knowledge and his thoroughness. It was all done at a reasonable price.
I would highly recommend
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again in the future.
- Lorna D.

Arrived on time, very professional great Service ...had a quote from another company and
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was about half the price..............
will definitely recommend to my family and friends.
- Bascom W.

I have done business with many people but Mr.
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is genuinely one of the nicest and honest gentleman who I have had the pleasure of meeting and hiring to do our work.
He did a great job.
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- Michael K.

Excellent customer service from
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the plumber! Friendly, efficient, did not waste any time taking care of all the tasks. Explained what he would be working on in which order & the why's behind everything. Loved him!! Would definitely refer him to all my neighbors & friends! As well as use this company again & request
Virginia Beach Plumbers Provider Name Locked
- Bruce S.

Plumbers in Virginia Beach

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

United Restoration

360 Cleveland Place
Virginia Beach


151 bullyard rd



Virginia Backflow Services

PO Box 62751
Virginia Beach

Virginia Beach Plumbing

305 25th St
Virginia Beach

Virginia Beach VA Plumbing

285 25th St
Virginia Beach


4544 Columbus St Apt 931
Virginia Beach

Virginia Plumbing Professionals

5828 james madison PKWY
King George



Water Works Water Treatment

1760 Dealton Ave

Wave Motion Pool Builders

1008a Winged Foot Ct

WB contracting

4006 Victory Blvd

WD Britt Construction

1257 Land of Promise Rd

WE Ludwick Plumbing & Heating

1616 Shenstone Ct
Virginia Beach

Wertz Plumbing And Repair LLC

2280 Seaboard Rd
Virginia Beach

WFW Home Improvement

821 Morgan Trail
Virginia Beach

Wharton Construction Co., Inc.

703 Howmet Dr

What's It Worth? LLC

80 Hermitage Rd
Newport News


PO Box 3469



Williamsburg Maintenance Inc

8995 Pocahontas Trl

Willoughby Kitchen and Bath

9277 Peachtree St.

Wise Choice Home Solutions

1401 deep creek blvd lot 50

Wolak Interiors LLC

1940 Pavilion Dr
Virginia Beach

wood chux cabinets llc

3013 belle haven dr

Wood Contracting Mechanical Services

2421 Drum Creek Road

Woodies Plumbing Service

2209 Halprin Ct

Woods Construction

2100 E Ocean View Ave Apt 25




Virginia Beach

Wynne Star Plumbing & Drain Inc

3322 Virginia Beach Blvd
Virginia Beach

York Builders

1112 Dandy Loop Road

Your Handy Plumber

9615 8th Bay St.

Ziegler Plumbing & Sewer Inc

15324 Warwick Blvd
Newport News

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