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Virginia Beach Pest Control Articles
Pest Control reviews in Virginia Beach
This ad is totaling misleading and it does lead one to believe this does include a termite treatment. There should be in Big Bold letters that IT DOES NOT INCLUDE TREATMENT FOR TERMITES. THIS IS WILL BE AN ADDITIONAL CHARGE. I am very disappointed with this company and Angie's List for backing this ad. This is simply a way for this company to get into my home and sell me on additional services.
Please note, the rep that came out was very nice and professional, I am not badmouthing him, he was just doing his job, my beef is with
We have since had them come back to install new vent covers on our crawl space. And we have just hired them to do quarterly inspection/sprayings.
My concern comes when the company came by for the second treatment. I did not call and schedule the treatment; they assumed that I wanted the treatment. They where correct, so when I saw the email saying the company would be by the next day between the hours of 8am to 5pm, I decided not to call and cancel; however, the email came in at 4:04pm the day prior to the service so the reaction window to reschedule is small. The email stated the following:
You have an upcoming scheduled treatment from
please give the office a call at 494-3440.
On the day of the service at 8:49am, I was outside cleaning up with my son and dog. I did not hear anybody knock on the door, nor did I hear anybody say they were going to start. What I did hear is two blowers start up. I told my son to get in the house and as he was going in the back door from the rear deck on of the individuals blowing rounded the corner and sprayed in the direction of my son. Both company individuals saw me and saw that I was yelling and signaling to stop, which they did. The workers told me that they knocked but nobody answered. I was upset they started the treatment without clearing the yard first and I sent them away. I immediately called the local number, same as above, to talk to somebody in the
local shop. I did get somebody in a national call center, who told me repeatedly “As I have told you, we can only forward your message”.
The local rep called me back fairly quickly. My concern was the workers started without clearing the yard first. What I received back was a qualified apology. Sorry but 90% of our clients work during the day. Putting aside the possible escalatory nature of the messaging, I recommended again that the company should call out and check the yard before they have their workers start. The local rep was very focused on the original message, and cut me off a few times to repeat the 90% theme and sometimes we spray the neighbors too, when they pop up from behind a hedge. I stated that they should visual check rather than play the odds that people are not there. She disagreed with me saying that knocking and blowing isn't playing the odds. When I tried to interject my point, I was told that I should stop yelling. Bottom line if you are not visually checking and you are blowing without calling out, you are gambling that people are not there, and I did not yell.
Eventually I did get the local rep to say that it was a good idea to change their procedures to call out and visually clear the yard before they start up the blowers and start spraying. She did not say they would do this, just acknowledged that it was a good idea. Until the procedures are changed I would highly recommend finding a different service.
1. Spraying without clearing they area
2. National call center with no immediate local access
3. Prioritizing speed over safety as a policy that has been acknowledged but not yet changed.
4. Making defensive excuses at the call center and by the local rep.
These above policies and practices are showstoppers for me and why they get an F for professionalism.
inspection and determine what was needed. I called
thorough inspection inside and out . He knew what needed to be done and gave me a full report at what he had
I had heard some scratching in my attic and walls from time to time over a long period but nothing regularly and they only lasted about 15 sec each time. I had my gutters replaced a few days earlier and the found a large rotted out faccia board,
which they replaced. Two years ago my next door neighbor had a roof rat problem and the repair to the damage cot
him $2,500 to repair. Those two things told me I needed to check see if anything was happening.
Two days after
and assured me that the traps were perfectly safe around my dog. He even opened the traps and put the baits so I could see how they work. Here and gone in about 1 hour.
Over a two week period I found four dead rats around the outside of the house. I called
The trap in the attic was ok but the one on the outside of
the house (set beside my AC unit) had no bait remaining in it. They put new baits in it.
They told me to keep a look out for any more dead rats and to keep them advised. They said they would come by anytime to check them. Bottom line is I had a rat issue and didn’t know it.
gladly come out anytime I felt they needed too, I only had to give them a call. They told me that they wantevery job to be done as if it were their home.
I HIGHLY recommend
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