Virginia Beach House Cleaners

in Virginia Beach, VA

House Cleaning Reviews in Virginia Beach

B

Rating
I have used many many different cleaning services over the years and this company left a bad taste in my mouth, they were more concerned about watching the clock than actually doing a good job cleaning. I had to talk to the supervisor just to get the cleaners to clean my toilets. There were standard cleaning practices and "we can't do that's" that I had never heard of in the many years of using cleaning services. The supervisor was very nice.
- Steve F.
A

Rating
April did an excellent job on the house. I loved coming home from work to a clean home that smelled nice. We are definitely using her service on a regular basis now.
- Laura S.

Virginia Beach House Cleaning Articles

House Cleaning reviews in Virginia Beach

C

Rating
I purchased the big deal this company had last fall. I received a response from the company within a day of the purchase on the Angie's List message area asking me to go to their website and fill in my contact information (which was already included in the message that was generated from the purchase). After a week or so I still had not received a call from the company to schedule the appointment so I used their website to contact the company again. After a couple rounds of phone tag the company and I finally connected. I talked with
Virginia Beach Cleaning Services Provider Name Locked
and she said she didn't have any record of my first contact attempt. EIther way, the appointment was scheduled for 9 am on a day that I was working from home. On the appointment date no one had showed up by 10:30 so I called the company. Again, I spoke with
Virginia Beach Cleaning Services Provider Name Locked
and she said she had no record of my appointment. She said she'd have a team there at noon. The team finally showed up at 1:30. At this point I was already annoyed. The two ladies that showed up were very nice and started to get right to cleaning. If I remember correctly the original deal was for a deep cleaning of bathrooms, kitchen, floors and surface clean of the other main rooms. I told them one of the bathrooms did not need to be done since it was going to be demolished. One of the ladies had to leave after being here for only 30-40 minutes but they would be sending a replacement shortly. Eventually 2 or 3 more people showed up. It was quite overwhelming to have that many people in the house and the whole event took at least 4 hours.
I was disappointed with the "deep cleaning" of the one bathroom that was cleaned but all in all it was nice to have an overall surface clean of the whole house in which I didn't have to do any of it. The service individuals were very nice and I'll give them a pass on the situation since it wasn't their fault. I am disappointed in the company's admin of appointments and communication. I will not be using their services in the future. I would recommend that anyone that does use them make sure they call to confirm the appointment several times.
- Lauren H.
A

Rating
Friendly service! Always do a GREAT job and firmly believes in ensuring I am satisfied with their services. Excellent service every time!
- Nancy R.
F

Rating
Appointment was scheduled for 6.20.14 but they were no show. ((I work and am slave to my schedule, so I KNOW this was the date we agreed on) They called on the 25th to confirm and informed me that it was the 27th ot the 20th and that I had the date wrong. When they arrived, they did not speak English well enough to understand what I was trying to tell them concerning cleaning. They were supposed to be there at 8am but showed up at 915am. I had pre cleaned prior to them coming (it's what I do), however, they spent 2 1/2 hours in the 3 bedrooms (2 adult working household), not sure what they did there. Whatever they did do, they did not replace anything they removed, like suction cup for washcloth in shower. Did not dust door and window tops, sills or blinds, did not pickup articles off dressers or counters, just dusted or wiped around them. Did not mop under the dining room table. Only spent 1/2 hour in the kitchen.
- Rosalind M.
B

Rating
I was satisfied with most everything except lack of communication I went two week with out hearing a thing from them. Workers were very nice All seemed to know what they were doing... I would use their services again

- Marge L.
A

Rating
They were awesome. On time and very nice. House looked amazing and they even made cute animals with our bathroom towels and the paper products. It's the little things that make you smile. Cleaning was very thorough. I'm going to be using them again for my cleaning needs.
- Tonya H.
F

Rating
April has very poor time management skills. Supposed to show up on Monday, called and could not make it. Scheduled for Tuesday. I left work for an 11:30 meeting and at noon still no April. I cancelled my service and am requesting a refund. I cannot speak to the housecleaning skills because they never showed, but the time management is not good.
- Amy C.
B

Rating
The coupon was for 4 hours of labor by 2 people. When I scheduled it they argued with me about fine print that said only 3 bedrooms could be done. That phrase was not on my coupon in the fine print, but I agreed to it. When they finished cleaning the 3 bedrooms and the rest of the house and there was still time left I asked if they would clean the 4th bedroom, which they did but could not vacuum since the vacuum had already been picked up. So they left without doing that, and also didn't do the kitchen
Virginia Beach Cleaning Services Provider Name Locked
or refrigerator cleaning, because they said it wasn't included. The cleaning they performed was good. I wasn't happy with the struggle to get them to do things, especially since they still left early.


- Brenda A.
A

Rating
A+ for responsiveness and price. They bent over backwards to accommodate my request for an appointment in close proximity to my initial call. Initially I was told they would show up between 1:30p-2:30p but due to work constraints I called and asked how late they could show. I was told they would show at 2:30p. They ended up showing up earlier than that, and the contractor working on the house let them in. I was not home for the entire appointment (work ran late) but they did a very good job working around what was left in the house and overall the house came out great. I wish they weren't early, as my girlfriend left work to be home for it, but was planning on the 2:30p start time. Additionally, I guess they got a snag in the carpet, but it will turn out ok I think.
Overall, I really think this was a good value, and as mentioned the company was very responsive and I would absolutely recommend them to another person.
- Matt C.
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