Virginia Beach Home Improvement Store Articles

Home Improvement Store reviews in Virginia Beach

F

Rating
We placed a call to get an estimate for a roof,gutters and facia wrap. Mr Dereck Sellers came out from
Virginia Beach Lumber Stores Provider Name Locked
store # 86 on Holland Road in Virginia Beach, VA. He came out was extremely friendly took measurements which turned out to be way off count later. He made a lot of promises such as service and fair pricing etc. He stated to us he would send out
Virginia Beach Lumber Stores Provider Name Locked
roofing the company he said they used the most,
Virginia Beach Lumber Stores Provider Name Locked
roofing came out and gave an estimate which was way off from Mr.
Virginia Beach Lumber Stores Provider Name Locked
. I requested an additional estimate and Mr. Sellers at this time suggested a second company Integerity Inc. The owner of Integerity was a lot more helpful over all and seemed to have more experience. At this point we asked Dereck to call us to discuss estimates work etc. he did not return our calls it even got to the point we were calling the store as well as his manager
Virginia Beach Lumber Stores Provider Name Locked
and the store manager Jady to try and make contact with Dereck. We finally spoke to Dereck one more time and asked for the estimates,he mailed out a handwritten estimate which did not have half the information we requested so again we called and again no returned calls from Dereck even though
Virginia Beach Lumber Stores Provider Name Locked
provides his phone to stay in touch with the customers. I initially thought that going through
Virginia Beach Lumber Stores Provider Name Locked
for the services listed was a good idea due to the fact that even if the roofers went out of business etc.
Virginia Beach Lumber Stores Provider Name Locked
would still be a support system for any issues that might arise (I was wrong in my conclusions). Initialy the store made numerous excuses for him however the excuses began to wane. I feel if
Virginia Beach Lumber Stores Provider Name Locked
reps had been out of the picture Integerity roofing made have got our business. We were also advised by several other persons not to go with
Virginia Beach Lumber Stores Provider Name Locked
due to customer service issues. Up to this point we have been loyal
Virginia Beach Lumber Stores Provider Name Locked
fans and have done most of our purchases at the Holland Rd. store because we always had been treated better at
Virginia Beach Lumber Stores Provider Name Locked
as opposed to Home Depot on Lynnhaven pkwy. I have to say in the last year not just with the roof issue customer service and the store in general has gone down hill in some areas. We also went in to speak to the store manager to show a text message we had sent to Dereck about customer service and calls I also advised him to track Dereck's phone records to see proof of the number of calls etc that were put in to Dereck as opposed to how many he actually responded to. Some of the excuses we received overall were that he was extremely busy, did not have an extra assistant and another one was that
Virginia Beach Lumber Stores Provider Name Locked
had only been in the roof business for about two years. In Derecks defense I would say the extra person would have been somewhat helpful however he could have called just to say he needed extra time etc. The few times he did call when we first began the process was that his car broke down as well as some other personal issues. Needless to say we will not be using
Virginia Beach Lumber Stores Provider Name Locked
for any of our future projects. And yes we called
Virginia Beach Lumber Stores Provider Name Locked
corporate office also.
I can only imagine the chaos had we chosen
Virginia Beach Lumber Stores Provider Name Locked
for our home project.
Jady stated he would have a meeting with Dereck. We were never really asked by anyone about what they could do to not
Virginia Beach Lumber Stores Provider Name Locked
our business.
- Carol G.
A

Rating
This company is fantastic to work with! This is my go-to store for any plumbing supplies. They’re incredibly helpful, have a wide selection, and they have recommendations for different companies. They’re knowledgeable, too. All of their employees are incredibly nice. They’re now open on Sundays!
- Frank M.
B

Rating
I think that they have nice products but I have a problem with what I would call their inventory control. They have a lot of mix-ups with shipments and records showing what products have been received and what has not. When my reordered shower door arrived, it was quite a mix-up when the contractor tried to pick it up. They said it had already been picked up. What confusion!
- PATRICK H.
A

Rating
Anytime I need answers for any kind of household questions. I call them. I also do all of my shopping there. They are very helpful and there are plenty of people there to help you out.
- MELVYN & ETTA F.
A

Rating
We called a contractor who had done work for us before, but the price was twice as high, so we went with
Virginia Beach Lumber Stores Provider Name Locked
. The work was done in a very professional manner and the workmen were extremely clean about it. They finished in two and a half hours and did an excellent job. The door is more solid than the old one and has a much tighter seal.
- KEVIN M.
A

Rating
Good stock selection, reasonable prices. They were helpful in the store and prompt in delivering the product.
- LAURA P.
F

Rating
You refunded me my money and told me that all the
Virginia Beach Lumber Stores Provider Name Locked
gift cards had been refunded. I had another friend who also had ordered one and she got it in the mail.

- Cathy L.
A

Rating
Arrived on time. Professional. They caught an error that the store made in the order and fixed it. They also adjusted how the equipment was installed to meet our needs due to location limitations in the house.
- Bruce S.
B

Rating
The job went well and occured as was stated in the estimate. Workers were on time and professional. Showed integrity by not installing a piece they deemed inferior. Worth waitng the extra couple of days for another piece to be cut.
- Bethany W.
B

Rating
Purchases a deal for gift card. Card never arrived. Worked quickly with
very helpful Angie's list customer service, and increased the amount of
the gift card for my trouble.
- Elliott A.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Lumber Stores in Virginia Beach, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

84 LUMBER CO

4884 NANSEMOND PKWY
Suffolk, VA

84 LUMBER CO

13150 JEFFERSON AVE
Newport News, VA

A-Z STORM PROTECTION

1608 TRAVIS PKWY
Virginia Beach, VA

ABC SUPPLY CO INC

111 HUNTER RD
Newport News, VA

ACE HARDWARE

4511 JOHN TYLER HWY L
Williamsburg, VA

ACE HARDWARE

1230 RICHMOND RD
Williamsburg, VA

ACE HARDWARE

12490 WARWICK BLVD
Newport News, VA

ACE PENINSULA HARDWARE

2098 NICKERSON BLVD
Hampton, VA

Ace Renovations

320 53rd Street
Newport News, Va

AED SUPERIOR BUILDING

12725 MCMANUS BLVD
Newport News, VA

All Trades

Hampton, VA

ALLIED BUILDING PRODUCTS

307 EWELL RD
Williamsburg, VA

ALLIED BUILDING PRODUCTS

902 COOKE AVE
Norfolk, VA

ALLIED BUILDING PRODUCTS CORP

1800 S MILITARY HWY
Chesapeake, VA

ALSIDE SUPPLY CTR

3433 INVENTORS RD
Norfolk, VA

ALSIDE SUPPLY CTR

722 BLUE CRAB RD
Newport News, VA

Amazon.com

PO Box 81226
Seattle, WA

AMERICAN FABRICATION & SURPLUS

4853 SHELL RD
Virginia Beach, VA

AMERICAN HARDWARE & HOME INC

1204 S MILITARY HWY
Chesapeake, VA

ANCHOR CONCRETE

PO BOX 13466
Chesapeake, VA

Join Angie's List to get the best local reviews in Virginia Beach.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Home Improvement Stores
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money