Virginia Beach Bathtub Refinishers

"Price for the work was between high and low of two other firms I contacted. Based on favorable reviews here and reasonable price, I contacted to refinish the tub/surround unit. They did the work a couple of days after I contacted them and showed up right on time. (Another firm said it would be more than a month out before they ...more could get here.) The tech masked off the unit, sanded it down, and sprayed it with the acrylic urethane finish. He cleaned up and left. The next morning I noted that the finish came out as an orange-peel texture rather than smooth, and that the tub surface felt like sandpaper. Called the company to see what they could do. They came back out and said the sandpaper texture was due to dried over-spray falling on to the wet surface of the tub and that the orange-peel texture was something that occurred once in a while. Seems to me that should have been mentioned ass a possibility before any finish was applied. They cleaned up the sandpaper texture and reshot the tub/surround. They laid on the finish heavily to try to eliminate the orange-peel. Unfortunately they laid it on too heavily and the result was drip, sags, and runs in the finish. Called them again about the unsat result of their second attempt. They came out a third time, sanded the surface down, and shot it one more time. This time the surface looked better - but still not quite what I had expected or hoped for. The surface has many little "pimples" in it and I am at the point that I think they can't make it much better (and still has a slight orange-peel texture - but better than before). Seems to me that folks have been repainting/resurfacing fiberglass boats and cars for years and that the results must be better than that which is now on my tub. I'm really disappointed that the surface isn't closer to a repaint job on a fiberglass auto body. I was not real happy with the amount of overspray that ended up on my sink fixtures, door knobs, etc. Reading on-line about the process and web-sites of other firms involved in this process, I had expected a bit more. Other firms mention recaulking around the edges of the tub. That was not done by

(nor did they say they were going to do it.) I had removed all the old caulk around the tub/surround so that the finish could be applied to a clean, noncaulked surface. Not a big deal to recaulk myself, but it's just something that some other firms in the business seem to do as part of the package. I have no complaints about

' responsiveness. They came out each time I asked them to and stuck with it until the problems were at least somewhat improved. It's just that the final product isn't where I'd like it to be."

"They did what they said they would do. The original shower liner had a scratch in it, so the technician said that he would not install a "less than perfect" piece. Instead, he was able to get another piece the next morning (a Saturday) and came to put it in. The workmanship was wonderful. And, he cleaned up after himself!"