Cody Porch Cleaning Contractors

Cody, WY

Sample Reviews

A

Rating
Very responsive, prompt, thorough, and clean. From first contact to finished work was one week! Sorry I can't compare the price -- I didn't bid it out very much.
- JOHN M.
A

Rating
I called DRS to get a quote to have the wooden stairs that lead up to my screened in front porch replaced. The old wood was rotten and unsafe.
Cody Porch Cleaning Contractors Provider Name Locked
(the owner came out) within a few days to take a look at what I needed done. He had a quote to me within a few weeks and it was competitive with another company's quote, except DRS's quote included material, whereas the other company's quote did not. Naturally I went with DRS.
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and
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from DRS came on a Tuesday and demo'd the parts of the stairs that were rotten and left the parts that were still in good shape.
They came back on Wednesday with all of the material they needed and built the stairs back up. They worked with me on adding an additional stair at the bottom which added some more time and cost, but it was worth it.
The two days
Cody Porch Cleaning Contractors Provider Name Locked
and
Cody Porch Cleaning Contractors Provider Name Locked
were working on our place were hot, but they did not complain. And they had to get under our front porch to secure the house side stringer, which meant they had to deal with an apparent snake problem that we did not know about. So these guys were troopers, to say the least.
They do good work. Everyone I spoke with at DRS was very responsive and willing to work with me on certain specifications. I would recommend them to friends and potentially use them on our deck in the back of the house in the future.
- Michael Z.
D

Rating
Quoted me for the price of the wash and a deck stain/seal with 25% same-day discount (did work same day gave offer)
WAS SUPPOSED TO BE:
250- Pressure wash house, sidewalks, back deck
100- pressure wash house under deck and stairs
350- stain and seal deck
Comes out to 700, 25% discount = TOTAL of $525
Came back 2 days after wash (deck needed to dry) to do stain/seal. I provided the product. He said the $350 for the deck was IN ADDITION to what I already paid him to do. He left hastily and did not try to negotiate. This portion of the service was not done.
Items from deck thrown about the back yard. He left 2 pressure wash tools in my yard for the 2 days in between the services. The deck is still very dirty (covered in dirt underneath) as well as several spider webs and dirt on the front porch. He is supposed to come back in a few days to discuss with me in person and correct the work, but has been adamant that the price for the deck stands and it was not included in original price. :(
- D'Lana L.
A

Rating
It went really well. Parking for
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was an issue. Our office is located in a primarily residential neighborhood and we do not have our own parking lot--this was a problem for the
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guys to move their equipment around. An oversight on my part, but not something I could much help with.
The guys who came were really nice, professional, very knowledgeable, helpful and patient.
- Erin C.
A

Rating
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and
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got back to me quickly to set up time for an estimate. We decided to use them, and they were able to start later that week. They worked hard to get the old stain off with power washing and scrubbing. Then two days later they returned to repair the railings and put the new stain on. They sanded down rough spots and put two coats of stain on. It looks beautiful, and two days later when it rained the rain beaded up on
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just like in a commercial! We're very happy.
- Alexis V.
A

Rating
What I immediately appreciated was after
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looked at my deck, he gave me several different quotes and options and explained them all to me. Because the poor shape my deck was in I ended up choosing a fairly expensive product to coat
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with that sealed it and covered the splinters and small cracks. I also had them replace a few boards and repair some railings. I have some landscaping that is not only next to
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, but has grown up within
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and they did a fantastic job of working around that. I was also very pleased with how they totally protected the house from paint; an extremely neat job. I'm very satisfied at their prompt, careful, and professional work.
- Brad R.
F

Rating
After being referred to
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from another well-respected business owner/professional in the community, I received a quote from Owner,
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, and communicated that I would be accepting the proposal. After a multitude of conversations confirming they would be out to start the job, I contacted him yet again on 8/6 via phone, 8/7 via email, 8/8 I finally talked with him and he committed to getting back to me within an hour to set up date to perform work. I never received any further communication. On Monday, 8/11, I spoke once again with
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and he committed to having someone out to perform the work either Thurs. 8/14 or Fri. 8/15, and would contact me in advance to confirm which day. Again, I never heard back and no one showed up either day. I have since contacted him, to no avail, and have NEVER received any type of follow-up from him or his staff. I am a professional in the service industry, working for a fortune 100 company, and certainly would not be able to sustain a respectable reputation in business if I treated my clientele this way. It is incredibly frustrating and disappointing. Whether you don't need the business, or simply do not want it, a little professional courtesy would go a long way with this company.
- Tracy B.
F

Rating
Late March ‘14 - Met with
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, wife and co-owner
with
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, of
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to discuss a quote for staining our fence. The quote was substantially
higher than expected. However, was assured by
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that the product/procedure used by her husband,
Cody Porch Cleaning Contractors Provider Name Locked
, while
only warrantied for two years, would most likely last six years thereby making it worth the additional investment. We
explained to
Cody Porch Cleaning Contractors Provider Name Locked
our concern about switching stain product and being able to match our existing color. She told us
that
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was a master in color and could match anything. Although we are fine with the new darker stain color…it wasn't what we asked for or were promised. Additionally, we had articulated some of our concerns regarding “cleanliness” so the quote included, at additional expenses, measures to be taken by
Cody Porch Cleaning Contractors Provider Name Locked
to ensure remnants of the procedure did not adversely impact our pool, pool equipment, basketball court as well as our neighbor’s corresponding assets were protected in their procedure. Made it very clear to
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that we would be willing to forego schedule to eliminate risk of secondary
damage. Contract signed.
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completed the initial cleaning phase of the procedure, which included a bleaching of the wood.
Initial stain application schedule provided, but numerous reschedules were required due to excessive wind conditions. These
reschedules were accommodated.
March 15th-
Cody Porch Cleaning Contractors Provider Name Locked
stained one of our two fences.
April 15th –
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initialized the formal staining of our fences.
April 16th – Received a call from neighbor expressing frustration that his patio furniture and pool equipment were damaged
as a result of the staining procedure. Shared
Cody Porch Cleaning Contractors Provider Name Locked
’s phone number with neighbor and also alerted
Cody Porch Cleaning Contractors Provider Name Locked

they could expect a call.
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met with neighbor in an effort to reconcile damage. Some progress was made, but overall satisfaction of the neighbor was still low. Replaced at our cost some of our neighbor’s pool equipment parts.
Mid-May – Only six weeks later, we noticed significant issues with the fence in various locations. Stain was failing to properly adhere, making the fence look old and washed out. Additionally, noticed that significant and unsightly over staining on the support poles was present. Contacted
Cody Porch Cleaning Contractors Provider Name Locked
who agreed to come out and begin an investigation.
May 18 –
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from
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came out and evaluated. Assured us that both the fence staining and hardware clean-up would be taken care of. We made it clear that this needed to be done prior to embarking on a significant remodeling of our backyard so that we would not subject new pool, grilling, flagstone, patio furniture, etc. to the previously experienced unsightly damage.
Late May – Formal schedule agreed to. Will re-stain and clean poles on June 7th. Received numerous texts assuring us we
were on their schedule and we would be taken care of.
June 6 – The night before the scheduled job, received a late evening call from
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of
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suggesting that there was no issue with the job and that any attempts to re-stain would fail. The conversation quickly escalated into an
unpleasant conversation.
Cody Porch Cleaning Contractors Provider Name Locked
was adamant that the only reason we were experiencing these issues was because the previous stain job used such an inferior product as compared to theirs. This was never mentioned during the selling
of their services.
Cody Porch Cleaning Contractors Provider Name Locked
went on to insult the condition of the fence, which was actually still in good shape to the point some of our neighbors questioned why we were even having it stained to begin with, stating that we were effectively asking him to put “lipstick on a pig”.
Cody Porch Cleaning Contractors Provider Name Locked
of
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suggested that the bleaching of the fence was insufficient prep work to assure stain adherence and added that a power wash would have been required. While the contract stipulated that the fence
would be “cleaned”
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of
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then suggested that does not include power wash. We believe this to be unacceptable
as we relied on their “expertise” to make sure the fence was properly prepped for a complete and thorough stain job.
With respect to the support pole damage,
Cody Porch Cleaning Contractors Provider Name Locked
initially argue it was a pre-existing condition, then agreed they would have it addressed. As for the neighbor’s pool damage,
Cody Porch Cleaning Contractors Provider Name Locked
of
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argued that we pushed them to get the job completed under adverse condition (blatant lie and could not have been further form the truth). After 30 minutes of ugly conversation it was
clear that there would be no effort made from
Cody Porch Cleaning Contractors Provider Name Locked
of
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to complete the job the following morning. Sent
a text to
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in an effort to find a solution. She chose not to respond even though she promised we would be satisfied and that their goal was to have pleased customers.
June 7th – Reached out to our fence contractor,
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Fence, who had recommended
Cody Porch Cleaning Contractors Provider Name Locked
, to alert them of our situation. They agreed to come out and inspect the fence and offer their third party option. They agreed that the fence was damaged, but also added that it was likely due to inferior prep work. We agreed with
Cody Porch Cleaning Contractors Provider Name Locked
Fence that the options are as follows:
1.
Give
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an opportunity to fix this, to which we replied we already did and they had declined. Plus that relationship was now seriously compromised to the point we do not want them on our property.
2.
Request a refund from
Cody Porch Cleaning Contractors Provider Name Locked
.
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Fence felt this would never happen.
3.
Purchase the necessary stain and attempt to re-stain areas of concern (even though the likelihood of adherence was unlikely)
4.
Hire a third party to completely re-prep the fence and stain.
5.
Seek monetary relief for addition expenses through small claims court.

June 17th – Received recommendation from
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Fence for another third party resource to inspect the fence. They contacted Texas Wood Products who sent out
Cody Porch Cleaning Contractors Provider Name Locked
of Pro-Fence Stain & Seal to assess the situation and concluded the fence was improperly prepped for staining. Further,
Cody Porch Cleaning Contractors Provider Name Locked
was appalled that the job resulted in such damage to neighboring property, specifically given the distance involved.
Month of
Cody Porch Cleaning Contractors Provider Name Locked
Cody Porch Cleaning Contractors Provider Name Locked
went above and beyond in an effort to resolve the problem. He contacted Texas Wood Products, who is the
Cody Porch Cleaning Contractors Provider Name Locked
’s stain supplier, to discuss the problem and determine potential solutions.
Cody Porch Cleaning Contractors Provider Name Locked
brought several samples of varying grades of color and oil/stain mix and applied to discrete areas of the fence for evaluation.
Cody Porch Cleaning Contractors Provider Name Locked
also
contacted
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directly in a mediation effort, but also experienced a very uncomfortable conversation that among other things accused him of trying to steal his business.
Cody Porch Cleaning Contractors Provider Name Locked
21st – After several consultations between
Cody Porch Cleaning Contractors Provider Name Locked
and Texas Wood Products, we agreed on a solution. Additionally, Texas Wood Products, not wanting their product associated with an inferior application, financed the
re-staining of the fence via
Cody Porch Cleaning Contractors Provider Name Locked
of Pro-Fence Stain & Seal. Fence now looks the way it should have looked
after being stained.
August 5 – We contacted Texas Wood Products and suggested that
Cody Porch Cleaning Contractors Provider Name Locked
of
Cody Porch Cleaning Contractors Provider Name Locked
come out and clean our poles since we had already paid him to do so. We gave him more than 2 weeks and were told he came out and cleaned on
Cody Porch Cleaning Contractors Provider Name Locked
31st. We have security cameras on our property and after reviewing the film footage there was no one cleaning any of our poles on that date. We also looked at a few days prior and after
Cody Porch Cleaning Contractors Provider Name Locked
31st and again there was no one on our property cleaning any of our 54 fence poles.
Update-We are now faced with either cleaning our 54 poles ourselves, pay someone else to do it or take them to small claims court.



- John K.
A

Rating
Excellent work. Clean and detailed oriented. No issues at all. Did an outstanding job and stayed in touch during the rainy season. Would use again.
- Leo S.
A

Rating
Did an OUTSTANDING job! Followed up to ensure that we were pleased with the job. Pefformed the job exactly to our desires. Completed the job on time and exceeded our expectations. Highly recommend Appearnace Services and I will DEFINITELY use their services again.
- Jeffrey S.
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