Cheyenne Property Managers

Cheyenne, WY

Sample Reviews

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With the help of
Cheyenne Property Managers Provider Name Locked
&
Cheyenne Property Managers Provider Name Locked
I got full value for my house and it was on the
Cheyenne Property Managers Provider Name Locked
for less than a week! They were both very professional & responsive to my questions & e-mails. Within a few hours of my house being listed I had viewings & people stopping by to look at the house. I would recommend
Cheyenne Property Managers Provider Name Locked
for any realty needs. I couldn't have asked for better service.
- Scott F.
A

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Cheyenne Property Managers Provider Name Locked
and
Cheyenne Property Managers Provider Name Locked
have been great. They are responsive to both our and tenant needs. They worked with us to identify potential issues ahead of time and even helped us find local service providers ranging from painting to lawn care to electrical and repair, who were both timely and cost efficient in their work. This was our first rental and of course there are issues when you first rent out a property;
Cheyenne Property Managers Provider Name Locked
and
Cheyenne Property Managers Provider Name Locked
have helped us filter the real issues vs. tenant education and then helped us address the problems ASAP. This is a relatively new experience for us and this is just the beginning of the contract, but so far so good. We'll update if anything changes.
- Ruth C.
D

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There was absolutely NO communication from the woman handling the rentals. When my daughter dropped off her application form, the woman was not there so a phone number was left with a message for her to call my daughter. She was also told that she would need a cosigner application, but was never given a time framce. Since we know the owner of the property being rented, my daughter has spoken with her in great depth about how the next week or so would be going and the owner was fine with that. However, the property manager did NOT ever attempt to call my daughter or her potential roommate and she went ahead and rented the place out from under them. The property manager did call the owner and say that she was going to rent to these other people because she had not gotten a cosigner application but then again, the property manager did not EVER call to make sure the girls were aware that they needed one. She just assumed that the receptionist had told them that. And while yes, the receptionist did, the receptionist either did fail at telling the property manager that she had been asked to call them or the property manager just didn't do it. The level of communication was non-existent and the lack of professionalism is the worst I have ever dealt with. Especially since we have both owned several homes and prior to that, had several rentals. Where the girls had worked things out with the owner and the property manager was merely a formality since the owner was contracted with
Cheyenne Property Managers Provider Name Locked
and is paying
Cheyenne Property Managers Provider Name Locked
double their going rate for some unknown reason, that
Cheyenne Property Managers Provider Name Locked
should also be communicating with the owner better so that she knows what is going on with her property not to mention with those who submit applications for processing.
- Candy F.
F

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This company was called
Cheyenne Property Managers Provider Name Locked
Property Management when I hired them. They have since rebranded themselves (their words) to be
Cheyenne Property Managers Provider Name Locked
. They are the same address, same phone and same people. Here is the review I wrote for
Cheyenne Property Managers Provider Name Locked
. I am still stuck with a tenant I didn't want, AFTER I told them I no longer needed their services.
When I was considering hiring
Cheyenne Property Managers Provider Name Locked
as the rental agent for my property,
Cheyenne Property Managers Provider Name Locked
explained any repairs would be charged at a flat hourly rate. I noted he said $25 an hour. There was no mention of an additional $20 Truck Charge or an additional 10% Corporate Overhead charge. When I called to ask why there was a Corporate Overhead charge, since I am not a corporation, I was told, by Gini
Cheyenne Property Managers Provider Name Locked
“we are”. The hourly charge was also $42, not $25. The Corporate Overhead charge was even charged on the $20 Truck Charge. Some maintenance was charged, but no invoice was sent to detail what it was.
The contract was for me to pay $75 a month for rent collection, pay bills, take maintenance calls plus $15 month "insurance" for
Cheyenne Property Managers Provider Name Locked
to cover all costs in the case of an eviction being needed.
It took them over 3 months to rent the house, while charging me rental fees and eviction fees every month, even though the house wasn't rented. I also had prefunded my account with $500. They kept half the first months rent when it was finally rented in Feb 2012, for their labor of showing and advertising.
The 1st tenant moved out after 3 months (on a one year lease) and they rented to someone else without notifying me at all. They charged me another $300 for half the first months rent. The statements were so confusing it was difficult to figure out what had happened. I have no idea what happened to his deposit.
The 2nd tenant moved out after 6 months (on a one year lease) and again I received no notification.
Cheyenne Property Managers Provider Name Locked
had my phone and email and had been told I preferred email contact. I only knew they had moved out because the utilities were back in my name. When I called
Cheyenne Property Managers Provider Name Locked
, they said oh yea, but we have it rented again. I did receive part of her deposit to cover utilities between rentals but she was given back the rest.
When I started asking questions, instead of just trusting them, I'd send a list of questions by email and
Cheyenne Property Managers Provider Name Locked
would answer one of them, and say, let us know if there is anything else we can do. Sometimes repeated requests still did not get an answer.
Example: "When was his last rent paid? Were there any damages? Am I being charged any costs incurred for the new rental? Who is the new tenant, are the terms the same and could I get a copy of the lease? Was the electric meter actually physically read by your staff or Consumers, since it's inside? The way I read Mr ____ lease, I should not incur any costs or loss of rents so will I be receiving the full check for last month and this month?"
The response I got was: "The former tenant paid rent right up to the time the new tenant moved in. It is rented for the same about $600 per month. Please let us know what else we can provide for you." He failed to answer several questions.
The 3rd tenant had a one year contract. Apparently
Cheyenne Property Managers Provider Name Locked
allowed the tenant to stay on, on a month to month basis after the year because there was no new contract signed. Again, I was not notified of this.

In April 2014, I received a message that the tenant had moved out and totally trashed the place. I was told they have no way to contact him and I was charged $1546.76 for cleanup and repair of damages. I have no idea what happened to his deposit
I went out to the house and the 1st thing I noticed was a
Cheyenne Property Managers Provider Name Locked
FOR SALE sign on one side of the driveway and a
Cheyenne Property Managers Provider Name Locked
FOR RENT sign on the other. My house was NOT for sale, yet there was a sign advertising it for sale.
The 2nd thing I noticed was the garage door was open several inches. The garage leads directly into the house. The house was left totally unsecured and there was no one around.
I then noticed the 10X14 shed that was in the back yard, was gone, along with the dehumidifier missing in the house. When I asked
Cheyenne Property Managers Provider Name Locked
"Where is my dehumidifier and hose that were to be left with the house? Where is my shed?" His response was "I think he took this too."
Cheyenne Property Managers Provider Name Locked
expects me to believe a man who left all kinds of trash and belongings in the house, moved out of state, took my 10x14 shed with him? When I asked "What is being done to secure reimbursement from the tenant, for the damage he did to the property?"
Cheyenne Property Managers Provider Name Locked
responded "I
Cheyenne Property Managers Provider Name Locked
’t know what we can do. I think he even stole the shed."
At that point I was done with
Cheyenne Property Managers Provider Name Locked
Real Estate. I immediately called and told them I don't require their services anymore. Gini
Cheyenne Property Managers Provider Name Locked
informed me that they needed to have it in writing. I wrote it out, but they were closed by the time I tried to drop it off. I dropped it off the next day. I received 2 messages from Gini that morning saying they had a tenant who would not rent if she could not paint the living room light green and she had another place she would take if I didn't get back with her. I called in the afternoon and they had signed the one year lease with the tenant I did not approve, and did not want, AFTER I told them I did not want their services any more.

They are very good about sticking to the lease when it is in their favor, but not good at all on aspects of the lease that are not in their favor. They skipped getting pre-approval of tenants. They skipped pre-approval of expenditures over $350.
The last statement I received in May, shows my account balance of $10. The new tenant they rented to, after I told them I didn't need their services, paid $650 deposit and $650 rent.
Cheyenne Property Managers Provider Name Locked
then issued checks to
Cheyenne Property Managers Provider Name Locked
that left my account at the $10 balance. Apparently
Cheyenne Property Managers Provider Name Locked
"loaned" my account $10 so there wasn't a $0 balance. The new tenants security deposit is not there.

I received a letter from them, dated May 27, 2014 that they have a "new branding" of
Cheyenne Property Managers Provider Name Locked
Property Management to
Cheyenne Property Managers Provider Name Locked
. The staff, address and phone listed are the same as
Cheyenne Property Managers Provider Name Locked
. I still, as of 6/24/2014 have not received a statement this month. Received statement 6/26/2014
- Jan J.
N

Rating
Cheyenne Property Managers Provider Name Locked
did come and power washed both houses and decks as contracted and both my neighbor and I paid them $700 each for a total of $1400. That's where the service ended. They did not come back. I called Mr.
Cheyenne Property Managers Provider Name Locked
and my neighbor called him on numerous occasions he would make an appointment and would not show up. We have spoken to Mr.
Cheyenne Property Managers Provider Name Locked
on the phone, texted, sent letters by regular mail and certified mail with no satification.
Mr
Cheyenne Property Managers Provider Name Locked
has been very upcooperative and as of today neither my neighbor nor I have gotten our decks sealed as we payed for in our contract. The contract specifically states that they will return and seal the decks. In fact Mr.
Cheyenne Property Managers Provider Name Locked
demanded that we show him the contract that shows where he had to seal the decks stating that he didn't have the contract and he wanted us to show where he was to pay for stain and sealant (neither of us asked for stain just seaing).
Both my neighbor and I are retired women and I feel that he definitely took advantage of that situation.
I whole heartedly could not recomment this company and would advise anyone to not pay full price until the job is completed.
Buyer beware
- Cynthia H.
F

Rating
My husband & I moved across the country for work so we rented the property sight unseen after talking with the owner,
Cheyenne Property Managers Provider Name Locked
Kreitzberg. She and her husband made a lot of promises about the condition of the property, but being short on time we had few options. The
Cheyenne Property Managers Provider Name Locked
property was very poorly constructed (very high utility bills due to absence of insulation) and overpriced for the area. Identical properties in the neighborhood currently rent for $200 - $300 less than what we paid. They couldn't even tell us where our mailbox was. The unit was filthy & stunk so badly we had to spread several pounds of baking soda and hang air fresheners everywhere throughout our lease period. The unit was never painted, just touched up with whatever was on hand w/o regard to match. The appliances were deplorable (e.g., the fridge freezes food). We tried to get the heating fixed (no heat) and the guy parked on the lawn. Grid sent us a nasty
Cheyenne Property Managers Provider Name Locked
threatening us for what their contractor did! Another time they told us the dead rat we found one evening after work wasn't their problem. We coped by finding reasons not to be there. We even bought a new home and moved two months before our lease was up just so we wouldn't have to be there. It wasn't until we gave notice that we even saw someone from Grid when they showed the unit to the new tenant who is now paying $100 more than us (poor sod). The property is rundown yet they advertised it as in meticulous condition, an outright lie. On the phone their reps are trite and
Cheyenne Property Managers Provider Name Locked
, in person they are just horribly miserable people with huge chips on their shoulder. We left the unit in better condition than we found it: they wrote us a letter saying it looked "fantastic" and then deducted $250 from our security deposit to "fix and clean" the unit. All that after the two page list of things that had to be done before we were permitted to leave that included cleaning the carpets (costing us another $200), which we feel is the owner's responsibility. They clearly took advantage of us to pad their pockets. Please heed the warnings and don't deal with this company or with any property owner that would place a property in their hands.
- A L.
D

Rating
Took several months to find tenants, during the time he would
call to see if I was available to show the place to potential tenants even
though that was the reason why we hired him. Gave numerous excuses but however
finally rented to the unit. Once the contract was drawn up I noticed there were
a few discrepancies between the amounts we were given through the renters and
the fee
Cheyenne Property Managers Provider Name Locked
was charging us. However after contacting him he resolved it
but it took additional time for the correct funds (in our favor) to be
deposited into our account.
He is very SLOW to answer questions or concerns via, email
and text and sometimes even phone. Calling 2-3 times a week until he is able to
return the calls. Our unit is in excellent condition and there is no real need
to have any “handyman” work done. However our tenants have brought a few issues
to
Cheyenne Property Managers Provider Name Locked
and with no response they contacted us and we
were able to resolve the issues immediately.
The tenants pay online and at first it was nice at the beginning.
Originally it would take 10 days for the tenants’ funds to clear before being
deposited into our account. Then it took 14 days, then 21 days, etc. After
calling several times about it,
Cheyenne Property Managers Provider Name Locked
finally returned my call and explained
that some tenants funds were not clearing in that original time frame. So it
seems that all rent from all the properties they manage go into a single
account and as certain funds become available they start paying the owners even
though your own tenants funds may have cleared it gets paid to the out to the
owner at the top of the list.
I spoke to my tenants telling them I would need them to
resign a contract dealing exclusively with us instead of
Cheyenne Property Managers Provider Name Locked

Management and they were relieved. They claimed they have had problems paying
online from the beginning and had to drive to their office (35+ minutes away)
to pay for the first 3 months. That sometimes their hours of operation to pay,
nobody was available or present to take their payment. Also they claimed not
having record of a payment even though he had proof through his bank. They
finally were able to clear up that issue.
Just a note, we LOVE our tenants and are happy with them.
However this company does not display the type of professionalism on many
levels that a company should.
- Julie C.
A

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As a condo owner I
am very impressed and happy with the service provided by the team at
WrightDavis. My unit is in a small complex where owners and tenants get to know
each other. Tenants selected for my unit have readily fit into the condo
community.
Cheyenne Property Managers Provider Name Locked
and his group have provided me with quality tenants and
have serviced both the tenant's needs and mine in a friendly, helpful,
professional manner.
- John W.
A

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Cheyenne Property Managers Provider Name Locked
did a really amazing job for us. He ended up renting our home for exactly what he quoted us within 5 days of listing the home. We could not be more pleased with our experience with
Cheyenne Property Managers Provider Name Locked
, and we would highly recommend him to anyone.
- Alexander C.
C

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Basically she needed a lot of guidance from long distance on what I wanted done, despite the fact we went over everything and met face to face a couple of times, including a meeting during which we conducted a walk-through the house and yard and I discussed all details with her.
When things came up that she should have been able to deal with herself (one of my garbage cans got knocked over during garbage collection, and the spilled contents started to rot), she called and emailed me repeatedly for instructions when instead could have dealt with the problems, as a professional, herself. She also tried to collect extra fees for dealing with this
Cheyenne Property Managers Provider Name Locked
task. I ended up dealing with this, long distance, myself.
She also agreed to leave the garage door opener available to my renter for when my renter needed to move in. Instead, it became a cat and mouse game of trying to meet my renter to drop the opener off. She was not even supposed to have the opener in her possession, and again I was forced to get involved to help my renter deal with this.
There were also other smaller aspects of our interaction that occurred that struck me as unprofessional. Overall, not what I was expecting for someone who simply needed to visit my house every so often for two months to make sure everything was functioning and ready for my renter (whom I found myself). A disappointing experience.
- KAREN H.
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All Property Managers in Cheyenne, WY

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