Poca Auto Services

in Poca, WV

Sample Reviews


My experience with
has always been a positive experience. I actually joined Angie's list so that I could write a review on
to let you know that you can trust this repair shop! We have been taking our cars-we have 3- to
since his doors opened. Once we found
, we've never looked back. We have been looking for a mechanic who we could trust; who would tell us the truth about our cars, and not charge us an arm and a leg for repairs. Before
, we would take our cars to either a dealership or one of the chain repair shops-thinking that they wouldn't take advantage....Boy, were we wrong!
We don't have to worry about this anymore, we simply call
and they take care of us. We drop our cars off and they are returned to us repaired and on time. We always get a phone call before repairs begin to let us know what's wrong and how much it will cost. With major repairs,
has had us bring the car/truck back after 30 days to make sure everything is in proper working order. And if there are adjustments to make, he takes care of it right away. As you can read, I am a fan of this mechanic and his ability to keep my car on the road.
If you're looking for a good mechanic, fair prices, good customer service and the comfort of knowing you won't get ripped off, call
and his team will take care of you!
- Cheryl S.

This was my
time at this store. I was very impressed with their work ethic, honesty, character and respect for the customer. I waited for the car and did not have to wait very long before the problem was fixed.
was very careful about driving with me to figure out where the noise was coming from.
at the front desk was very friendly, efficient and helpful. What a fantastic place with great customer service and mechanics that are very talented and knowledgeable. I could not be happier with the service I received.
- Dena and Stuart B.

Poca Auto Service Articles

Auto Service reviews in Poca


First of all, the location is very easy to find, right at the corner of
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Vista and
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Field. I parked, walked in, and was greeted by a very friendly man at the counter. He checked me in, took my keys and gave me an estimate of 45 minutes. They have a nice lounge with a comfortable leather couch, TV, water and coffee station. I think they have wifi but I didn't ask for the password. They were very punctual even though there were several other cars there - it took about 35 minutes.
They accepted my 10% off coupon without hassle. Will be going here for regular maintenance from now on.
- Jessica R.

My over all experience was very positive They were very helpful,professional and were very courteous and fair
I also appreciated their shuttle service. I will return to
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for future work
- monica C.

Bill did excellent work on a difficult project. He was responsive, and made sure to keep me informed when rain caused our initial appointment to be delayed. He provided a quality job for a very reasonable price. I highly recommend him to anyone needing a headliner repair.
- Richard A.

These guys are amazing! It's a family owned business. They are guys you can trust. They always give us the best price. We wouldn't take our cars anywhere else.
- Courtney S.

I have used them many times for service in the past 6 years. My 2003
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93 was a bit quirky (that year was not a good one for
Poca Auto Services Provider Name Locked
93s) so had to have a fair amount of servicing done.
Poca Auto Services Provider Name Locked
service professionals always did great work on a number of problems.
One time the service manage(
Poca Auto Services Provider Name Locked
) actually had a part made for me when we could not locate it from normal sources...and the price for that was very low.
They are not the cheapest costwise, but they are extremely professional and thourough.
I have only had my
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serviced there but I understand they do work on most auto models.
- Mike W.

We did our research on tirerack.com and found a set of tires for our small SUV with great ratings. They were not the cheapest model of tire, but not the most expensive either. Firestone and a couple other local shops sold that specific model. After crunching the numbers we found that all the shops charge the same price including installation and balancing, almost down to the exact dollar amount. Firestone is closest to our apartment, so we went there. Three months later the tires are riding well. Still quiet and the alignment seems good. As a bonus the tire pressure monitoring system is no longer lighting up sporadically.
The guy at the front desk was friendly enough. It was toward the end of the day and he wasn't in the mood for a gregarious sales chat, but he wasn't rude either. They seemed to do the job well and on time.
- Mark S.

I have been a customer here for several years and have never been disappointed with the service and professionalism I experience. This time I brought my daughter's 2009 Corolla in for routine fluid change service. While doing a complete inspection the mechanic found that the water pump was leaking. The mechanic spent time with me showing me exactly where the leaking was coming from. He was absolutely honest and straightforward with his explaination. There was NO pressure for me to do anything to repair this problem and NO charge for him to take the time to find the problem and explain it to me. Well, here in las vegas who would want to take the
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and drive around with a water pump that leaks? I am sure some would but fortunately the price was very reasonable and once again
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solved a problem for me. Toyota's require repair very rarely but when they do it is good to have someone we trust be able to help out at a reasonable cost.
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does the work needed and never suggests anything that is just one of those make profit sales that so many dealers specialize in. THANKS FOR THE GREAT SERVICE ONCE AGAIN. I will be back.
- Todd R.

My disabled, elderly mother (on a fixed income) took her car here based on the positive reviews. They called to tell her that it was her starter that needed to be replaced. The man told her it would be $700 plus tax. When she told me and my husband about it, we immediately realized based on much repair experience that this charge was heavily inflated. We called to ask about the charges and spoke with Bill. He was smug, condescending and not forth coming with the information. He refused to tell us how he was getting to the $700 figure. We called 5 other auto body shops (including 2 dealerships) and the highest price was $500. Since they had already started work, my poor mom (on a fixed income) was stuck. She had trusted this company and they were taking her for a ride. He said that he would price match if we showed him that it would be that price at another dealership. When we went in to get her car, my husband showed them an email from a dealership (
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Auto Group) that said it would be $477 + tax. They refused to honor it because it wasn't an official estimate (which we couldn't get because they had her car). He took $100 off of the total which close to the amount that she had a coupon for, so it was really not much of a benefit. The customer service at this company is the worst.
- Michelle B.
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