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We didn't hear anything more so we emailed T&D to make sure they would be at our home on April 15. Yes, they would. 9:00 a.m. At 10:00 a.m. that day, they had not showed. I phoned. I was told it looked like rain so they would come the next day. They did arrive around 10:30 a.m. the following day. It was
We heard nothing more for many days. No response to emails. We finally got an answer on the phone on a Saturday night. Mr. Rouss said he had a hernia and was not able to work for a bit. We were preparing to take a two-week trip and all our materials were locked in the garage, inaccessible while we were away. He said he would ready to get back on the job as soon as we got home. We agreed upon Monday, May 20. He said he and his "crew" would work all day each day that week and have everything on the list wrapped up by Friday, May 24, right ahead of our guests arriving.
While we were away, we emailed
Monday came and went with no sign of any workers. We emailed and called. No response. Tuesday, at 4:10 p.m., two men showed up and said they were going to replace our front door hardware and hang the new lights. We said the front of the house had not been pressure-washed yet; nor had the door and porch area been painted. They tried to assure us that was NO problem. No problem to pressure wash newly-hung lights at a later date! And, our favorite, no problem to install expensive new door hardware on an unwashed, unpainted door because, "
Now it is May 25th. Seven weeks have passed since we gave Mr. Rouss a payment of $1000.00. All we have to show for it is half of a pressure-washed house, and four sets of removed shutters (out of a total of eight pair). We are retired seniors and this entire process has been so extremely stressful for us. Not only have we been swindled out of a lot of money, but the front of the house looks awful with some of the shutters down. We left Mr. Rouss both email and voicemail notifications that if we did not have a refund of our money by today, we were
Obviously, we never heard from him. Monday is a holiday, but Tuesday we will go to the Magistrate's office and start the paperwork to
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