Superior Home Warranty Companies

in Superior, WI

Superior Home Warranty Companies

Superior, WI

Superior Home Warranty Articles

Home Warranty reviews in Superior

F

Rating
Superior Home Warranty Companies Provider Name Locked
sent United Air Temp to repair my air conditioner/ heat pump on August 4, 2014. Technician determined that the circuit breaker on the air handler needed to be replaced before he could troubleshoot the unit further. He did not have the needed breaker on his truck and needed to order the part. He stated that he would be back within 10 days to
install the breaker and finish the repair. I heard nothing further until after waiting 3 weeks I called to see if they obtained the part
and would be out to finish the job. They told me the part had not arrived from the manufacturer yet. I escalated the problem to
Superior Home Warranty Companies Provider Name Locked
(AHS). AHS told me that they would investigate. The next day United Air Temp called and said that the
factory would be shipping the part to them in the next two days. A week later, United Air Temp called and said that the part was shipped and scheduled with the repair for September 3 (the soonest they could do it). My AC has now been out of service for over 30 days at this point.
The technician (a different technician that the first one) from United Air Temp arrived on September 3 to make the repair only to find that they had ordered the wrong part. He stated that he would have to order the right one. He said that it would take the same amount of time to get the part as the last one.
I called AHS to complain about the problem and they said that they would "investigate" the issue.
AHS was slow respond back to me and did very little to help resolve the problem.
My A/C unit was repaired on 9/17. I took 48 day (9 weeks) to fix my A/C. Keep in mind that this occurred during the hottest month of the year.
I will not be renewing my warranty with them and I do not recommend them to anyone.


- mary K.
F

Rating
The company was to come out and look at the pool equipment to see if it was something they could repair. Instead, they just repaired a filter but did not correct the original problem. They came out several times and each time something else went wrong or was not repaired. When it was brought to the attention of the manager all he kept saying was ok. On one occasion, due to the tech not tightening some bolts and not correctly fixing an issue, we were unable to run our pool filter during a freeze. No one would come out to fix it until the next business day which resulted in the salt generator freezing and cracking. The company would not own up nor take responsiblty for their mistake. We did request a refund of the cost of the repair and they only covered 160.00 of a repair/replacement of over 500.00. One tech made the comment that they have to come from Dallas. Well the company in Dallas sure did not have an issue with taking our money from Fort Worth. If they do not want to come to Fort Worth from Dallas then why accept the contract? Very disappointed in this company. Very poor communication skills and customer service. We will not renew with them and I am sharing my story with my neighbors, friends and family.
- Sonya R.
A

Rating
When I purchased my house, this was the company that I was provided by the Seller for my Home Warranty. They are great to deal with and have paid for a new furnace, A/C unit and garage door opener. I was so pleased with their services, I decided to renew the warranty (which I paid for myself).
- Dolores H.
F

Rating
This review is a general message about
Superior Home Warranty Companies Provider Name Locked
(AHS), home warranty company -- home-based in
Superior Home Warranty Companies Provider Name Locked
, Iowa. They've sent repairmen to our home on numerous occasions to repair broken appliances, included in their contract. The latest repair work was on our upstairs central air conditioning unit. we've had an ongoing battle with
Superior Home Warranty Companies Provider Name Locked
for the past ten years. We bought their warranty contract when we purchased our home for the reason most people purchase such a contract, to ensure that repairs can be done without much cost to the owner. That said, the cost of contract renewal with this company has
Superior Home Warranty Companies Provider Name Locked
exponentially in the past ten years, as well as the cost of a service call for a repairman to come to the house. The latter used to be $45 in 2005; now it is $75. Our air conditioning units keep breaking down, and the only reason we have continued to renew our yearly contract with AHS is because of their guaranty to "repair or replace" the particular appliance. We have now thrown nearly $7,000 at this company, and it has become clear that they have no intention of replacing our central air units. The parts break down left and right -- we've had a new condenser, a new evaporator coil, new valves, new wires -- the units are now holding together with spit and glue. But,
Superior Home Warranty Companies Provider Name Locked
still refuses to replace them. I finally realized after speaking with someone from Customer Relations this evening that they have absolutely no intention of ever replacing our upstairs unit (the one that has given us the most trouble) or the downstairs one. The woman with whom I spoke said that as long as they can get parts, they will keep repairing. This is not cost-effective for us or for them. They've thrown so much money at our A/C units over the years, they could very well have replaced them! We, too, keep paying the yearly fee, the service fees, and have just had to spend $480 for refrigerant that leaked out. (AHS only pays $10 per pound for this.) The Customer Relations woman actually said, in essence, that they HAVE indeed replaced the unit. The condenser and evaporator coil are the main components, so I've been told. They, she figures, are tantamount to a "replacement." Meanwhile, the units are totally rusted out and will keep on deteriorating. Yes, they're both working now, but for how long? They are 15 years old, but, as I was told, they don't replace just because a unit is "old." I understand that, but there comes a time when replacing parts to an old, inefficient unit is no longer cost-effective, not to the warranty company or to the customer. It's a very poor way to do business....................................but that's their position -- the customer keeps paying, and they keep putting on bandaids. Additionally, AHS sends only repairmen from "mom and pop" companies. None of the big repair services will do business with them because they don't pay enough. The last guy who was here was actually talking to his boss on the phone -- we could hear him up in our attic -- because he had no idea what he was doing. BOTTOM LINE: DO NOT -- DO NOT -- DO NOT EVER DO BUSINESS WITH
Superior Home Warranty Companies Provider Name Locked
!! They're a shoddy company who is only out to get your money. Better to save your money and pay for repairs on your own than to keep throwing good money after bad at
Superior Home Warranty Companies Provider Name Locked
!
- Carol M.
F

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Joined HSC on 7/30/14, in the summer when I am not using my furnace. After Labor Day is typically when I test and turn on my heating system every year, change the filter, and make sure it is ready to go for the Winter. On 9/8/14 when I attempted to start my furnace up, it did not turn on. HSC automatically ASSUMES that my furnace was not in working condition as of the contract start date and they cancelled my contract without ever having even seen the furnace. If they are going to make their own assumptions on whether something is working or not then they should require pre coverage inspections. They make up their own rules as they go along. This company is a scam and all consumers should be made aware of their unscrupulous practices. If I had requested service in the dead of winter, I would be left freezing in a home with no heat. Because I requested the service in the Fall, HSC ASSUMES that the furnace was not working as of last winter. When in fact, they have no way of knowing that since they couldnt be bothered sending a heating technician to look at it or even diagnose it. Warning to all consumers; DO NOT EXPECT HSC TO BE THERE FOR YOU IF YOU EVER NEED THEM. GO WITH A WARRANTY COMPANY THAT WILL ACTUALLY HONOR THEIR OWN CONTRACT.
- kim L.
A

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I bought a 20 year old home last year. The buyer was to pay for a home warranty plan, and the closing company had lined up some other home warranty company. I looked at reviews on them, and they were terrible. So, I found these guys with an A rating on Angieslist and switched it to them. It was a tiny bit more expensive, but home warranty programs generally have a bad reputation and the positive reviews on these guys made it seem worth it.
Basically, you call the number and file a claim over the phone, they give you a list of people in your area that they can pay directly (although you can use whomever you want as long as you get the dollar amount approved first and are willing to be reimbursed after paying the repair guy). Super easy.
They fixed my furnace twice, which was a couple hundred bucks each time. And, they replaced my dishwasher motor and control panel, which worked out to $450. They have limits on what they will pay to fix, and if they won't fix it, they'll give you money towards a new appliance. I believe it would have only been $100-200 towards a new dishwasher, so it would have been cheaper for them to just refuse to repair mine. But, the person on the phone talked to a manager, and they paid the full amount to have it fixed which they contractually were not required to do.
These guys are awesome. If you're buying a home warranty or buying a house and the seller is paying, go with these guys. Very happy.
- JAY A.
D

Rating
I tried to use CAP for 2 tmes and and i ended up not using their services because it would cost me more than if I do it on my own. The first time my $1500 refrigerator stopped working. I called their approved service providers and I was told that it couldn't be fixed. CAP offered $400.to buy a new one. I ended up calling a service on my own who fixed it for $250. The second time my central AC needed repair. Once again their providers told me it couldn't be fixed. CAP again offered to pay a ridiculous amount to buy a new one. Again on my own I got it fixed fir $500.. Both times I got nothing from CAP because I didn't replace the items. I am going to save the $60 plus I pay per month and hire my own service providers.
- Miryam R.
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All Home Warranty Companies in Superior, WI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Residential Warranty

1700 N Dixie Hwy
Boca Raton, FL

Dave's Contracting & Cleaning Inc

All over Illinios
Plainfield, IL

Fiji Construction Inc

3300 3 Oaks Rd
Cary, IL

Guardian Protection Services

174 Thorn Hill Rd
Warrendale, PA

High Tech Home Warranties

PO Box 24881
Raleigh, NC

Rescue Link

8880 Ward Pkwy
Kansas City, MO

Sprinter Technology Services

3296 Church St Ste D
Stevens Point, WI

Surface Link Corp

4200 Lafayette Center Dr
Chantilly, VA
Superior Zip Codes

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