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Sun Prairie Plumbing Articles
Plumbing reviews in Sun Prairie
what the symptoms were of its recent poor performance. They arranged a prompt visit to address the problem and informed me during the call that there would be a fee of $95 for the first 30 minutes plus the cost of parts. Any additional time needed would be billed at $100hr. Fair enough.
Here is where the company failed and warrants a poor review in my opinion. If they had asked in my initial screening call for precise information about the heater (serial number for example instead of just the model), I am fairly certain, we could have had a successful encounter. The pleasant and knowledgeable plumber showed up and proceeded to diagnose the problem rather quickly. He explained that the ignitor was frequently a problem as the unit ages and that he had some parts that should fit in his truck. After trying 3 different units he had in the truck, he determined that although these parts were similar, they were not the identical part needed for this precise heater. He then called in the serial number to the supplier and arranged to pick up the part. So far, we are at about the 40 minute
visit charge in addition to the money already spent on the initial visit. By the way, my bill was reduced to $100 for this first visit by using a $25 coupon I had.
I am a reasonable guy and I don't expect a plumber to have every part stashed in their van, but bringing with them some
of the most common parts to fit my exact heater would seem like a reasonable expectation, but was not possible evidently without asking me for the serial number on the screening call. Clearly this repair was not particularly unusual otherwise why would they have 3 “similar” units to try in stock in the van? I saw no reason to proceed with this company and I felt bad calling someone else because the plumber was a really nice guy.
In the end I used
screening call 2. Pick-up the part on your time or give me the part for cost if you are going to bill me again for the service call as a way to compensate for the delay. In my estimation if you had the right part with you initially by getting the serial number during the screening call, the plumber could have easily been in and out in the first 30 minutes with the job finished (as done by
could have lived with that and Action would have likely earned a much more positive review due to promptness, nice personnel, and demonstrated expertise, but this encounter as described, can't be met with my endorsement.
The guy was punctual and courteous, but I had to ask what the make of the pump was. This pump is available for ~$90 at a store, but when I received (the non itemized) bill, I was charged $279 fir the pump.
So, good service but VERY expensive! (30 mins labor plus pump = $400!!!).
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