Sun Prairie Plumbing Articles

Plumbing reviews in Sun Prairie

A

Rating
Our water heater went out on a Friday morning. I called several providers for pricing and availability to replace our unit that day as one cold shower was all I wanted to take.
Sun Prairie Plumbers Provider Name Locked
responded quickly and had the most affordable rates in our area. The work was completed for the amount that he quoted me on the phone. The new unit is working perfectly.
- Heather L.
D

Rating
I called
Sun Prairie Plumbers Provider Name Locked
and talked to their service coordinator and gave a brief description of the water heater and
what the symptoms were of its recent poor performance. They arranged a prompt visit to address the problem and informed me during the call that there would be a fee of $95 for the first 30 minutes plus the cost of parts. Any additional time needed would be billed at $100hr. Fair enough.
Here is where the company failed and warrants a poor review in my opinion. If they had asked in my initial screening call for precise information about the heater (serial number for example instead of just the model), I am fairly certain, we could have had a successful encounter. The pleasant and knowledgeable plumber showed up and proceeded to diagnose the problem rather quickly. He explained that the ignitor was frequently a problem as the unit ages and that he had some parts that should fit in his truck. After trying 3 different units he had in the truck, he determined that although these parts were similar, they were not the identical part needed for this precise heater. He then called in the serial number to the supplier and arranged to pick up the part. So far, we are at about the 40 minute
Sun Prairie Plumbers Provider Name Locked
and well over $100. I asked what we should do next since I have a family and the unit needs to be up and running soon if possible. He then stated that he could run and pick up the part from the supplier which in my estimation would take about 30 - 40 minutes round trip when you factor in time at the counter and no traffic problems. I nearly fell over when I was told I would be billed for the time it took to get the part which at $100 hr seemed ridiculous. He called his employer to verify whether or not I was to be billed for his time to get the part – I was. To avoid that fee, they offered to have one of their other plumbers swing by and pick up the part during the day, but then they'd have to charge me some kind of fee to come out again etc. Bottom-line they were going to charge me $187 for the part, plus some kind of labor or
visit charge in addition to the money already spent on the initial visit. By the way, my bill was reduced to $100 for this first visit by using a $25 coupon I had.
I am a reasonable guy and I don't expect a plumber to have every part stashed in their van, but bringing with them some
of the most common parts to fit my exact heater would seem like a reasonable expectation, but was not possible evidently without asking me for the serial number on the screening call. Clearly this repair was not particularly unusual otherwise why would they have 3 “similar” units to try in stock in the van? I saw no reason to proceed with this company and I felt bad calling someone else because the plumber was a really nice guy.
In the end I used
Sun Prairie Plumbers Provider Name Locked
’s Plumbing out of
Sun Prairie Plumbers Provider Name Locked
WI who used the same supplier who installed the exact same part the next morning INCLUDING labor and all other fees for a grand total of $172. Think about that. INSTALLED the part for less than Action was billing me for the part alone. I do understand the need for a markup on the part, but it would have felt like double dipping to charge me a significant markup fee and a part pickup fee if I had continued with Action. Action, if you are reading this, I would suggest you get model and serial number of the item you will be working on during the initial telephone screening process. Bring the most common parts and hope for the best. I don't think having the right part for this job was unrealistic as it was a pretty common repair in my opinion. By having 3 similar parts in the van, it implies that you, too, thought it was a realistic possibility. In sum, what would have seemed reasonable to me? 1. taking the time to identify the heater precisely on the initial
screening call 2. Pick-up the part on your time or give me the part for cost if you are going to bill me again for the service call as a way to compensate for the delay. In my estimation if you had the right part with you initially by getting the serial number during the screening call, the plumber could have easily been in and out in the first 30 minutes with the job finished (as done by
Sun Prairie Plumbers Provider Name Locked
’s Plumbing). If
Sun Prairie Plumbers Provider Name Locked
would have performed as expected: $95 labor + $187 part. Done. I
could have lived with that and Action would have likely earned a much more positive review due to promptness, nice personnel, and demonstrated expertise, but this encounter as described, can't be met with my endorsement.
- MIKE A.
A

Rating
The provider showed up at the scheduled time. Was very polite and explained what needed to be done. The work was done quickly, professionally, and accurately. Then he took some time to discuss a few concerns we had with another problem and what could be done to fix that problem. Overall a great experience and highly recommend.
- Donald M.
A

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Sun Prairie Plumbers Provider Name Locked
was very professional and personable. He was also very careful not to let our cat either outside or in the basement. He was thorough, quick and efficient. We won't hesitate to call
Sun Prairie Plumbers Provider Name Locked
again.
- Sharon C.
C

Rating
They replaced an old sump pump with a
Sun Prairie Plumbers Provider Name Locked
aqua-mate M72. It took the guy 30 minutes to complete the job.
The guy was punctual and courteous, but I had to ask what the make of the pump was. This pump is available for ~$90 at a store, but when I received (the non itemized) bill, I was charged $279 fir the pump.
So, good service but VERY expensive! (30 mins labor plus pump = $400!!!).


- Simon A.
F

Rating
we've used
Sun Prairie Plumbers Provider Name Locked
for other work in our home, and they were our first call when we needed plumbing work for our kitchen remodel. We called and they agreed to send someone out the next day to give us an estimate. After walking around the house with the rep, he said he would go back to the office, talk with the boss, and get our estimate to us by the next day. Two weeks went by and we never heard from Action again. Fortunately, we found another WONDERFUL plumber through Anggie's List, and are extremely satisfied with the work they have done for us so far.
- Kimberly W.
A

Rating
Very professional and helpful. Reviewed the situation and options that would work for us. Put in a shut off valve for ice maker and installed new refrigerator. Great job.
- Sandra H.
A

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The only thing I forgot to mention in the note above was how thorough this plumber was in checking, re-checking and testing of the various water connections on the property and in the house to specifically pinpoint the problem. Very impressive.
- Robert E.
D

Rating
They took a long lunch and tried to charge us when they weren't here. At the end of the day, I was so upset with them and told them I'd be talking to a lawyer and wasn't paying anything that night and needed a breakdown of the bill. The manager
Sun Prairie Plumbers Provider Name Locked
said ok. I was in a hurry trying to take my son to an appointment and the lead worker still tried to have me sign something in the dark, as I'm walking to my car. I wasn't signing anything in the dark after the manager agreed to let me do it the next day.
- Megan M.
B

Rating
Called
Sun Prairie Plumbers Provider Name Locked
because we used him before for a leaky faucet, he was very busy but still came after hours because we live so close. He looked over the water heater and we asked him to come back then next day to fix it, it took him very little time to fix it and we were up and running again in no time.
- Dawn O.
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All Plumbers in Sun Prairie, WI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

4 Lakes Plumbing Inc

4617 Dovetail Dr
Madison, WI

5 Star Plumbing

7131 Rock Rd
Ridgeway, WI

A H Remodeling LLC

306 Eugenia Ave
Madison, WI

A&E Construction and Remodeling, LLC

1737 Park Street
Middleton, WI

A+ Plumbing

11014 Blackhawk Dr
Blue Mounds, WI

A-Team Construction Unlimited Inc

1930 S Stoughton Rd
Madison, WI

Accurate Custom Creations

3926 Calvert Rd
Madison, WI

Action Heating & Air Conditioning Inc

6120 Cottonwood Dr
Madison, WI

Adam's Handyman & Remodeling Service

2305 Calypso Rd
Madison, WI

Advanced Homes Services

837 Royster Ave
Madison, WI

All Clear Plumbing LLC

112 E Kohler St
Sun Prairie, WI

All Comfort Services Inc

5245 Voges Rd
Madison, WI

All Season Exteriors

408 S Madison St
Stoughton, WI

Aqua Plumbing

Sun Prairie, WI

Aqua Well & Pump Systems Inc

124 N Oakridge Dr
North Prairie, WI

Avid Plumbing LLC

2330 Vondron Rd.
Madison, WI

B&B Home Renovations

24 sinykin cir
Madison, wi

Badger Water LLC

1001 N Page St
Stoughton, WI

Batchelor, Dr. Edwin T.

1001 N Sherman Ave
Madison, WI

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