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I then attempted to call the phone number on the website AND the shipping invoice (that came with the complimentary labels and calendar) and it was a recording, with no ability to leave a message or talk to a person. Fortunately, the Fed Ex rep was kind enough to supply me with a different phone number. I contacted the company and was told that since the website said it would be shipped in 8 business days from the date of order, they had honored their promise. I explained that I had an email and confirmation online that my order had already shipped and I was informed that it had not - the luggage would ship from the manufacturer and it wasn't being shipped until today (2/7/14). THe first person I talked to there said that she was sorry and eventually offered to attempt to overnight it. Her supervisor then called me back and told me my luggage would not be overnighted, that I would receive it "One day next week," and that they "changed the website so it isn't so confusing." She showed very little remorse for the fact that I was lied to and that they misrepresented the fact that my luggage was shipped. They did not offer any resolution at all. I would NEVER recommend doing business with them as they are very dishonest and not at all focused on customer satisfaction.
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