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Monroe Window Replacement Articles
Most competitive proposal. Fair price. No high pressure sales.
Window Specialists made an initial recommendation beyond the
Windows arrived earlier then expected.
Crew was punctual, pleasant to converse with and very hard working - worked non-stop without taking a lunch break. They finished our job in two days. They bring a work shop in their van and custom make the indoor window frames.
Extremely clean - starting with carpet protection. Vacuumed debris as it was created, made care not to damage or soil home items, etc. Treated home as if it were their own.
Identified and helped resolve a problem they discovered while installing the windows (and which had nothing to do with the windows) - a rotted door pediment. Saved us future expenses.
Assisted in quickly resolving a
Trustworthy. Highly recommend you give them a
Note: cost not provided (confidential) but least of all proposals.
I was stupid enough to apply for a permit from the City of Woodinville, despite the three contractors I got bids from telling me I didn't need a permit. The City said otherwise so I applied and then it took 2 months of jumping through ever changing hoops to get them to issue the permit. For my $500+ dollars I got to say that I approved of the work done by the contractor while the City does not approve. This did cause me to research the art of replacing windows more than I had planned to.
Had the City been more forthcoming they would have said that the only way they approve a window replacement is if the siding around the window is removed at the same time, and new paper applied around the window. This is not how these jobs are normally done, and would further compromise the water
What impressed me most about
Another thing I liked about
I looked for several businesses in town that could do the work for me. While cost was a factor, so was speed. My roof had begun to leak and I needed it repaired. Long story...less long....while the quote for
Work did start on the roof on time. In fact, due to the fact another project they were working on was cancelled, they were able to send 2 crews to my home and complete the removal and install of the new roof on the same day. They also removed the chimney to below my roofline and installed a new vent that was routed through the chimney. Regarding the speed in which this was done, I have no issues and would give that a grade of A, however, I do think it was typical that it was done that quickly and was more attributed to the other project being put on hold. If that was all I had done, I would have given A's and B's. The B's would be really for the pricing and quality.
Quality wise, the new vent that was installed was noticeably tilted and the drip
Also, when the old gutters were removed and the new roof was put on, a gap in the soffit was made wider. I had mentioned that birds were getting into this area of the roof section and expected this to be corrected. It was not and birds started making their nest once again. When I called and pointed this out, a person was sent over to fix it by screwing a strip of metal over part of the opening. However, the entire hole was not covered. I am still awaiting that to be repaired.
The clean up around the house was pretty good. I did go around after the crew left and found 6 nails in the driveway and about the same around on the sidewalk and patio. I kinda expected that, but would have been much more pleased to find none.
The gutters took a couple of weeks to get installed. I was told this would happen since I was getting seamless gutters that kept leaves out. Since it is easier to set up the forming machine and do several jobs at the same time, I understood I would need to wait. When the gutters were installed, they looked great. My initial frustration I had with that was due to the heavy rains we had while I was waiting (it happens) and that I again found several nails in the driveway as well as some metal waste from the cutting tool. The more bothersome issue was with regards to the invoice. After I got the first invoice, I mentioned it to the supervisor and he said not to worry about, he will let them know it was part of the package. After getting two more, I called the company and told them it was part of the package deal. I got the forth invoice with red
To date, I am still waiting on this to be completed. Once again...Long Story...Less Long, I have been waiting for over 2 1/2 months to get these installed. This has been the most frustrating part of the process...especially since I have already paid in full for the work to be done. I did this in good faith since I was told that would be done right after the roofing was done. I have been told several times they thought this was done. I have made a lot of calls and texts. About half have gone unreturned until I get a bit forceful on the subject. While I can appreciate the short season we have and that sometimes projects get delayed, what I cannot understand is the failures in simply letting me know what is going on. In fact, I had stayed home 1 day to meet with staff to get this done, only to have no one show up.
This project started over 3 months ago and is still not completed. I was called today and told this will be done next week. I am hoping this is true.
In general, I think the work is good, but a bit overpriced. In my opinion, communication is a major issue, not only with the customer, but within the company. While things happen with construction projects, the importance of keeping the customer informed cannot be undervalued. Recently, I uncharacteristically left a profanity laden tirade on the supervisor’s phone for his lack of communications. While I did later apologized for the profanity, I did note my level of frustration and my desire go get this job completed were real and needed to be addressed. I am hoping the promise to get this finished next week comes true. My final advice, I foolishly signed off on the
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