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Transmission Service reviews in Middleton
was told that if something needed to be repaired for 30 days they would
take care of it. I explained that my reason for buying the truck was
primarily for pulling a small fishing boat and so the truck
would not get much use. It was verbally agreed that instead of 30 days then the first 2,000 miles would be a fair measure.
several months only a few hundred miles had been driven. During that
period I had problems with the brakes. They would seize and lock when
parked for a week or more. I took it back to Truck Town and they made
some kind of adjustment. The adjustment didn’t work. I took it back
again and this time they repaired a brake part by welding it. That
worked temporarily. Over the next few months the problem again occurred
from time to time, especially when I left the truck for a week or two
with the emergency
Then I started having
trouble shifting gears. I talked with Truck Town’s Service Manager
agreed and paid a fee of approximately $100. The problem worsened over
the next several months until one day, 50 miles from home, I couldn’t
get it into first gear or reverse and it took significant effort to
force it into second. On the way home I called Truck Town and they told
me to drop it off that night for inspection. The next day the service
department inspected it and couldn’t find anything. They told me to
bring it back when I had the problem actually occurring. The problem
continued intermittently and since I drove it infrequently it took time
for it to get to the point where the problem became constant. In August
last year, I took it in again and was told it needed a new clutch. As
Truck Town’s service department was busy, Mr.
the replacement done by
and I picked up the truck at Truck Town, paying Truck Town for the
entire amount that Mr.
Truck Town, $1,342.92. The Invoice to Truck Town from
Transmissions listed they had performed the following:
FLYWHEEL REMOVE AND REPLACE.
NOT include resurface flywheel
transmission and transfer case. Removed clutch pressure plate, clutch disc,
pilot bearing and flywheel, reinstalled
resurfaced flywheel, installed new clutch kit, pressure plate, clutch disc,
release and pilot bearings, installed new clutch slave cylinder assy. Reinstalled
transmission and transfer case. Filled to proper levels. Road tested and verified proper clutch operation.
Additional FLYWHEEL. Remove and replace
with skid plate add
FLYWHEEL refinish, flat type, removed
I drove out of the Truck Town’s parking lot I noticed a strange
whirring sound followed by vibration at the end of each shift from gear
to gear. I called Mr.
the parts were new. He said it could be the case and to drive it a while
and call him back if it didn’t go away. It didn’t go away. The
vibration consistently occurred at a specific engine RPM in every gear
and the truck vibrated significantly at speeds over 55 MPH.
this time the brake problem I described earlier was continuing and I
also discovered that I was losing engine coolant. It seemed that I
needed a second opinion on the brakes and I had lost my confidence in
Truck Town’s service department.
I talked with a local boat
mechanic whom I trusted and he referred me to a truck mechanic in Port
mention Truck Town or
inspection of the
had failed due to a faulty weld, and he repaired that.
then found the cause of an engine coolant leak. The issue was with the
screw in fitting where the coolant line enters the engine block which
had apparently been that way when I bought the truck. The fitting had
come loose and in the process also destroyed the screw threads. A new
threaded hole had to be tapped, a difficult and time consuming
procedure, and that fixed that
He test drove the
truck and immediately verified a vibration problem. He initially
couldn’t see anything wrong with the clutch assembly or installation. He
suspected the drive shaft might be the cause and removed it and had it
expertly checked. It was confirmed that it was properly balanced within
With the transmission and the drive
shaft now removed, he ran the engine on the lift and at exactly the RPM
where vibration had been occurring the vibration repeated. With
everything else eliminated, this meant the vibration had to be caused by
something in the clutch assembly. He concluded it had to be either the
flywheel (the existing one appeared to have been resurfaced but he was
not certain of that) or the pressure plate being out of balance and so
to make sure every variable was addressed he replaced the entire clutch
assembly including a new flywheel with factory OEM parts. The vibration
To put all of this into perspective, after
all of the problems I’d had, I had ample reasons to get a second opinion
on the clutch vibration. Since I noticed the problem while driving out
of the lot after the clutch replacement it does not seem possible the
truck was test driven by a qualified person from either Truck Town or
other mechanic proved that either the clutch installation and/or the
parts were faulty. Given the circumstances, with the truck essentially
disassembled, having the clutch replaced was the only way to verify it
was at fault. After all other variables were eliminated, replacing the
clutch assembly that was installed by
solved the problems.
Both Truck Town and
Transmissions denied responsibility for the vibration problem. They had
find the problem and they did not do that. It took months…months to get
decide to offer me an “accommodation” of $500 compared to the $1,300 I
had paid. I took them to small claims court and after two hours of
discussions with an arbitrator they both came up with the position that
if I had called when the problem had been discovered by the other
mechanic they would have covered the repair. Given my experiences with
them I have reason to doubt that would have happened.
bottom line is they agree there was a problem, they agree my mechanic
fixed it, and they
repair costs. I took the $500 to end all of this and will sell the truck
to get rid of the bad experience all together.
Also a vibration I had identified came from a back bearing that was going south very fast.
It took a bit longer, in part because Mf. J. makes me happy.
I think they did an excellent job, and the price was very close to the original estimate.
Speedy knew exactly what to do and told me about the upgrades needed for the transmission before I could mention them. I wanted to wait before giving a review to put some miles on the car to see how it performed.
After almost 8 months of driving and 5K miles (I work at home so I really don't drive that much, but I have driven it 4 hours to
The people at Speedy (or
The costs are about the same as the 2nd transmission I paid for.
I would definitely recommend Speedy to any person with an older Honda van that wants to get more miles out of it.
Transmission Shops in Middleton, WI
Fond Du Lac
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