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Menomonee Falls Plumbing Articles
Plumbing reviews in Menomonee Falls
This is the third time I have had to use each time. I feel that his assessments are honest and straight forward and his work is of professional quality.
I first called to get an estimate for the work. I explained the issue over the phone to which they said they couldn't give an estimate without seeing it. Understandable, so he came out to look at the showers. He spent less than 3 minutes in the house. He walked into the bathroom and looked at the shower, said "we have the parts and we can fix that" and started to walk out. I had to ask him again how much it would cost to which he said the parts would be $78. He didn't give me a full estimate for parts and labor, but I scheduled an appointment for 2 days later to do the work because our shower was broken and we didn't have a lot of choice.
The repair person came 2 days later. The first thing he said was that he didn't know if the supply store would have the parts we needed in stock. We had also asked for handles instead of knobs, but knobs was all they had at the time and we didn't want to wait another week or two and have to take off work for a third time for them to install handles. I was very disappointed because this should have been figured out when the first guy came out and said they had the parts we needed. The worker should have shown up on Friday with everything he needed ready to go or let us know when the parts would be in.
Instead, the worker called the supply company and spent an hour driving 5 miles to the supply store and back with the parts and came back smelling very strongly of cigarette smoke. I wouldn't have cared about the supply run except their billing rate is $120/hr so I got charged $120 for him to go get parts and have a smoke break when he should have had the parts when he arrived at my house that morning. They had someone out 2 days earlier, there was no reason not to have the parts when they got to my house. Add on the fact that they charged $60 for a "service call" just to show up at my house, plus the $120/hr, and I was not happy about the price.
The quality of the work was OK, but nothing any other plumber couldn't do. Also, someone a little more prepared could have ensured we got the handles we wanted.
Works efficiently, price was fair.
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New Berlin, WI
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