An appetizing patio and fireplace accent the main course in this backyard
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Masonry reviews in Lake Mills
Provider gave materials so that I could pick a ribbon fireplace insert for existing woodburning fireplace. I selected and ordered everything in September with little help - fine. I was told parts were delayed until mid October, which was unusual but because I "picked a popular model." Okay... Gave $2000 deposit.
No further word as the months go by.
I had to follow up more than once for status and finally, in early December, when I told them that the manufacturer should offer me an incentive to continue to wait and that I wanted my fireplace by Christmas, they threw up their hands and said "we can't do that" and that "the manufacturer won't offer you anything" - this all in an exchange on a Friday evening after some back and forth with the office girl at CRU. Well I called the manufacturer directly and they weren't even open that day to advise on that. And when I did finally speak to the manufacturer, they said that there were no delays and that units were shipping like crazy. Manufacturer told me I was "insane" for waiting 3 months for a gas insert and to look elsewhere for a dealer ASAP. CRU did the heavy lifting for me there though, since they flat out said that they couldn't deliver what I needed.
So...it took about 3 more weeks to get my refund check - without interest - back from CRU and no apology from the owner. Big disappointment.
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