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Hartland Internet Service Articles
Internet Service reviews in Hartland
This month, our bill was $10 MORE than our original bill, when it was supposed to be ~$2.50 lower. I called yet again, and was informed this time that the original rep we spoke to gave us incorrect information. The new amount with the faster Internet speed was supposed to be $10 more than he told us and of course the new rep had no idea why the original rep told me that; and there were indeed charges for staying on month-to-month with no contract. I was further informed that if I didn't pay this bill, I would incur late charges. The rep said the only way to lower our bill now is to add DISH TV through Frontier, or go back to our original plan where we had the lower Internet speed. I declined the first and chose the latter. The rep informed me that if I pay the $10 higher bill now, I will receive a credit on NEXT month's bill. We'll see...
In summary, I called about a service problem, was pounced on by a salesman who turned out to be a con artist, given incorrect information and am now forced to pay higher costs for a service I was not looking for in the first place.
services. This is a ploy to get you to pay extra, even though they lie
and say it will save you money. And you can no longer deal with your
other service providers regarding billing. I spent hours on the phone
with these people only to get ripped off for over $300 when they claim
they are "saving" me money. They act like their customers are stupid
and can't figure out their own bills. I had to call to get unauthorized
charges removed ALMOST EVERY MONTH. And I don't change anything. But
somehow extra things always ended up on my bill. The actual service is
somewhat reliable, but still twice as many outages as my local cable
company, but way better than the
The only way I would use
where they are the only provider, but I wouldn't like it.
Not affected by weather, rare equipment outages.
I had the equipment installed and I logged onto Netflix with a brand new Sony 3D BlueRay player and ever five minutes it would buffer for 5 mins. I called that night to get the problem fixed. What I got were platitudes like "I understand" and "I'm sorry for that" with no meaning behind the words. This only furthered my frustration. google.com took 17 seconds just to load the home page.
They told me the "equipment had to get used to the environment" and that my router was outdated. So we pulled the ethernet cable out of the router and plugged it directly into my laptop. We then logged onto their website and ran a speed test which came out quite fast. I then unplugged the ether net cable from the laptop and back into the router and ran the same test with the same fast results. My other devices were faster too but the speed seemed slower than the 6Mb speed minimum that I was promised.
Almost as soon as I hung up the speed began to slow. In the morning my wife tried again to stream Netflix with the same terrible results as we had the day prior. She called and had to go through the same drill that I went through yesterday with the same results.
I canceled my subscription to their internet today and have also filed a complaint with the BBB. I have a complaint number with them. It is ID 10144390
I was first told that billing would not be suspended while the service was not being used. I would continue to be billed at the old address until I started service at the new address. I then called back to cancel and was helped by someone who said billing would be suspended and that I could set a date to start service. I was not sure of the start date so I set a date in early August to have service turned on after being advised that I could change it when I had a better idea as to when to restart.
On 7/21/14, I called to get the date switched. I waited approximately 20 minutes to talk to someone only to be told they weren't able to help and need to transfer me to someone else. I was transferred to someone and was told they were not able to hear me. The person said a number to call and disconnected.
At that point, I tried the chat option instead of waiting on hold. After getting a bunch of verification information, The person on chat told me the installation date could not be changed and immediately disconnected. So I called again. This time, a woman (working from home, from the sound of kids screaming in the background) said she was unable to find anywhere on the form to change the date. She said she was going to talk with her manager and after several holds, came back on the line and said she was not sure how to help me.
After that, I called in once again and cancelled all service.
I'll never do business with them again.
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