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Hartland Hardwood Flooring Articles
immediately stated that the floor in that area had to be replaced. (Two other estimates did not agree).
He told me I had to do the entire house or he wouldn't do it. I explained money was limited and to only do the dining
room. He stated he would not be able to do that because it would look different.
All of that I could have accepted, but his attitude was rude and brusque. He only communicated by text and never
even texted his name -- so how do I know what person is sending them.
I could not wait for him to leave my house. He may be honest and an expert, but I didn't feel I could trust him or
work/ communicate with him. Not a professional with whom I would ever wish to work or have in my home.
After that, the sales rep was decent - telling us what our options are for the bamboo flooring we wanted (although they had very limited options). He gave us price breakdowns for different scenarios (doing a sand/restain upstairs, and a full rip/redo downstairs, including/not including a large closet). We told him we would follow-up after going over our options and pricing.
A few days later we followed up and requested another appointment to talk options and numbers again - ultimately we were planning on going with the company. However, the salesman never showed up for second our appointment, and when we called - then just asking for a phone call to follow-up - he never returned our call.
We then took our business elsewhere.
So to sum things up, from our agreeing for him to do approx. 400 SF of floor, to took approximately 1 1/2 years to complete, I overpaid a noticeable amount of money due to his over ordering of materials, and we got a less than excellent job. That should be all you need to know.
lHe gave us advice about stain color and finish to match parts of the house that were not being redone. He and his partner came on time. They worked very hard with great care and precision. The process was neat and clean. The floors came out looking even better than expected.Would use
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