Franklin Internet Service Providers

in Franklin, WI

74
Internet Service Providers are
in Franklin

12
Internet Service Providers in Franklin
are top rated

D
Rated by
ROB W.
"I use
as my internet provider. On approximately October 1 I received a letter from
informing me that they upgraded my service and in" order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from
or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the
website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't
power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my
bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local
service center (
, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a
customer and need "service", be wary. Be very wary.
F
Rated by
Lloyd G.
"My recent experience with
is one of the worst customer service experiences I’ve EVER had. The problem started just days after activating my service." I started noticing that at times the internet speed was fine, at other times is was slow as molasses. It honestly was so slow it reminded me of the days when we connected by dial-up. Soon after that started happening my interconnect just started dropping all together for long periods of time – five minutes here, 15 minutes there, etc. Then a few days later, while researching important information on the internet, my ENTIRE
/Exfinity platform (Phone, TV, and internet) went off line from 9 pm to somewhere around 5 am. So next day I called
to complain and they offered to give refund me $5 to for the time my services were out and they agreed to increase my internet speed, saying that the increase should make things run fastest and stop the internet connect from dropping. They also said I can arrange to have tech support come out to look at the issues. So next day I get home from work and try to call tech support. I called and waited and waited and waited for someone to take my call. Almost 45 minutes later I was still holding and got so frustrated I just hung up. Meanwhile, I hear from my basement tenant that the television picture is breaking up. Unbelievable! So I decided that I’ve had enough and that I was going to cancel my service and go back to Verizon. So I call to cancel and they put me on with
in the Retention Department. I told
that I would like to cancel my services effective October 13 --- five days from today’s date (October 8th). NEWS FLASH TO
:
is not someone you want in the Retention Department!!! He started off the conversation being extremely nice, but as soon as he determined that I was not buying his pitch to stay with
, his attitude flipped IMMEDIATLEY, and for the rest of the call he was condescending and attitudinal, not to mention he continually talked over me. Worst of all, I discovered when I got off the phone with him that good old condescending and attitudinal
went ahead and shut my phone and internet down – five days before I requested it be terminated. It appears he was even more attitudinal than I thought he was. Just awful…awful customer service! Next I call
back immediately to get my service turned on, and I get a woman named Telisa, a shining light in a sea of maybe the worst customer service I’ve ever encountered. She was not able to get my phone turned back on, but was able to turn on the television. In short, she was WONDERFUL. So I now have Television again but no telephone service. NEVER WILL I SIGN UP WITH
AGAIN!!!
B
Rated by
Carville W.
"The conversion was suggested by the
technician to resolve issues we were having with the landline phone. The technician arranged for the conversion and set" up the installation appointment. The install was doneat the appointed time and we have not had any problems.

Franklin Internet Service Articles

Internet Service reviews in Franklin

F

Rating
Over ten visits in two years, On Demand still doesn't work. Whole house DVR, a pay service, never worked properly. Replaced all boxes twice, new style remotes work (optimistically) 50% of the time. I spent a year's vacation time waiting for TWC technicians to fix our problem. It's the wiring. It's the cable boxes (two? three? times?). It's the whole house DVR. It's the wiring again. It's the backbone and there are too many cable users for the existent wiring.
I've taken more of a financial hit from the time off to accommodate TWC technicians than I paid for cable. None of this was an issue when Insight was our cable company. All problems started the week TWC took over.
- Rebecca K.
F

Rating
I would like Angies list to help resolve this and put this company in the penalty box so that other customers can be made aware of these practices.
- STEVEN & CYNDI G.
C

Rating
I have only internet from
Franklin Internet Service Providers Provider Name Locked
and upgraded my service, my monthly bill is $54.
Franklin Internet Service Providers Provider Name Locked
charged me $30 to send two technicians to connect my modem and flip a switch. The technicians were 10 hours late.
I scheduled my appointment with
Franklin Internet Service Providers Provider Name Locked
for the day I closed and moved in. Closing was at 9 am. Movers were to arrive at 11:00 am.
Franklin Internet Service Providers Provider Name Locked
was scheduled to arrive between 1 and 2 p.m. They did not arrive until after 11 p.m. I was given the option to reschedule but that seemed like a poor risk.
I felt sorry for the technicians. I know they had been at work for well over 12 hours. I know that they probably were not paid well for their services. Once they arrived they did a good job. Of course, I think it could have all been done remotely.
What the technicians and
Franklin Internet Service Providers Provider Name Locked
failed to tell me was that wherever I had my modem switched on I would be chained to that location unless I pay an additional $64.00 fee to have the technicians return to my home and throw the switch again.
I have 5 cable outlets in my home. The $64 fee is to turn on 1 more outlet. If I want them all turned on in the hopes of avoiding more surprises and additional fees that will be $24.99 per outlet.
My internet connection is fine, the customer service is very poor- excepting the professional woman who broke the bad news to me about the fee to flip a switch.
When you have cable installed make sure all your outlets are activated so when you want to rearrange you will not have to pay an outrageous and unnecessary fee.
- Kathy L.
C

Rating
Customer assistance was no very smart, explained my request twice to one, 3 times to another, and from a third was given the wrong information. ANDthey jacked up their price, penalizing me for wanting only internet, no other service. Highly irritating.
- Amy H.
F

Rating
Overall, the fact that
Franklin Internet Service Providers Provider Name Locked
is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.
- Karen L.
A

Rating
I have been pleased with the service, the few times that I contacted them in 2 years. The person I spoke with the last time handled my quickly and was helpful. He was not as friendly as others at spoke tobut his job well,
- CHRISTINE B.
C

Rating
It seems like jumping on the bandwagon to be critical of one of the large cable companies at this point, but an honest review is an honest review and I've written plenty of good ones when warranted.
We had utilized
Franklin Internet Service Providers Provider Name Locked
for over 10 years despite being dissatisfied for quite some time. Finally overcame the laziness, fear of change, or whatever and dropped them earlier this year for a satellite provider. We were unhappy with the continually escalating prices and the annual process of returning DVRs/Receivers because they just stop working.
Needless to say, I was blown away when I saw the improvement in hardware, DVR storage space, offerings, services, functionality, etc. that satellite provided and we made the switch earlier this year and never looked back. The straw that broke the camel's back was that we had a cable strung across our lawn when it was replaced in Nov 2013. Finally called the week before our pool was to be put in and said it HAD to be done in the next week as we would have heavy equipment rolling through that area for the next 3 to 4 months. Naturally it didn't happen so I called and asked for a manager and told them they had 24 hours to come bury the cable I would switch to DirecTV.
They didn't come.
I'm so glad now that they didn't.
Having said all of that, we haven't had any issues with our internet service, which they still provide. Just hope we never have a problem as I don't look forward to the service if/when I ever have to call them...
- Mark E.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Internet Service Providers in Franklin, WI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 State Street Digital

333 W State St
Milwaukee, WI

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

AccuVoIP Services LLC

N27W23953 Paul Road # 104
Pewaukee, WI

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

AT&T U-verse Milwaukee

777 E Wisconsin Ave
Milwaukee, WI

AT&T/SUNCOM WIRELESS

115 S 84TH ST
Milwaukee, WI

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

BG Digital Designs LLC

11607 W Bluemound Rd Ste 102
Milwaukee, WI

Cable Milwaukee

Milwaukee, WI

Charter Communications - West Bend

2312 Continental Dr
West Bend, WI

Chicago B2B Services

Hanover Park, IL

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

CMI Communications

6142 S 27th St
Milwaukee, WI

Collett Systems

514 S. Indiana Ave
West Bend, WI

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

Computer Repair by William Henrickson

2127 W National Ave
Milwaukee, WI

Coreman Technology

1105 columbia ave
South Milwaukee, WI

Directv Milwaukee

322 E Wisconsin Ave
Milwaukee, WI

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Brookfield

555 Woelfel Road
Brookfield, WI

Dish Network Brookfield

555 Woelfel Road
Brookfield, WI

Dish Network Grafton

1117 Washington Street
Grafton, WI

Dish Network Milwaukee

1100-1198 Wisconsin 32
Milwaukee, WI

Dish Network New Berlin

14001 West National Avenue
New Berlin, WI

DSL Milwaukee

Milwaukee, WI

Eco Web Design

12704 N River Rd
Mequon, WI

EHV Consultants

5700 N 34th Street
Milwaukee, WI

ForbenMedia

7401 Summerhill Road
Boston, GA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

Homemade Design

41 Monument Ave
Boston, MA

INET PC & WEB

1430 E MORELAND BLVD
Waukesha, WI

JT Innovations Website Design

3703 S Ahmedi Ave
Saint Francis, WI

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

MILWAUKEE PC

4160 S 108TH ST
Milwaukee, WI

Milwaukee Virus Removal by JEAH

P.O. Box 231
Menomonee Falls, WI

Mouse Bytez, llc

3545 East Layton Ave
Cudahy, WI

MSN INTERNET SERVICE

1 MICROSOFT WAY
Redmond, WA

My Handy Man

Milwaukee, WI

One Man and a Van ( Household Repair Services )

2369 S. 124th. St.
New Berlin, WI

Ontech Systems, Inc.

W176N9810 Rivercrest Dr.
Germantown, WI

PC Fusion

8687 N. 107th Street
Milwaukee, WI

PCPC Support

Nationwide Support Center
Columbus, OH

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA

Phone Service Milwaukee

723 N Milwaukee St
Milwaukee, Wi

Press Enter LLP

421 N 2nd St
River Falls, WI

Random Lake PC Repair

Random Lake, WI

S2 Computer Support

9730 W Bluemound Rd
Wauwatosa, WI

Stetson & Stetson Enterprises

6621 west bluemound road
Milwaukee, WI

Stone Web Development, LLC

214 S. Kranz Avenue
Jefferson, WI

T MOBILE

12920 SE 38th St
Bellevue, WA

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ

The Computer Guy Co

Milwaukee, WI

The Right Way to Write

30 East Georgia Street
Indianapolis, IN

Time Warner Cable Concierge Services

1320 N Dr. Martin Luther King Jr. Dr
Milwaukee, WI

Time Warner Cable Milwaukee

706 N Milwaukee St
Milwaukee, WI

Time Warner Cable Racine

623 Wisconsin Ave
Racine, wi

Time Warner Cable Racine

5812 21st Street
Racine, WI

Time Warner Cable Waukesha

378 W Main St
Waukesha, WI

TIME WARNER CABLE/ROAD RUNNER

1320 N DR MARTIN LUTHER KING
Milwaukee, WI

Time Warner Milwaukee

741 N Jackson St
Milwaukee, WI

Web Goals Marketing

1116 Bluemouns RD
Milwaukee, WI

Webb Design

PO Box 690661
Tulsa, OK

Webco Technology Group LLC

PO Box 670
Milwaukee, WI

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive
Rockville, MD

Join Angie's List to get the best local reviews in Franklin.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a High Speed Internet Service
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money