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Fitchburg Furniture Sales Articles
Furniture Sales reviews in Fitchburg
The estate sale came off well with what appeared to be lots of traffic. Additional signage out front might have produced more traffic but supposedly there are restrictions on such in Elysian Fields.
After the sale,
Overall I had a very good experience, and would definitely do business again with this company.
The service was professional and came in $15.00 under estimate.
Sadly, helpful sales staff is where the
Strike 1 - The first delivery omitted two trays for drawers in nightstands, one of the drawers in a nightstand didn't stay closed, the delivery people couldn't install the mirror because they didn't bring the supplies, and a piece was missing off the chest of drawers, causing it to rock back and forth on the floor. Calls, calls, visits to
Strike 2 - The defective nightstand was replaced a few days later without a tray, and without delivery of the promised replacement tray. The chest is fixed and the mirror is attached to dresser. The "repair" people leave and we notice two drawers in dresser don't close. After looking at it, I can tell that it's because the "repair" people used longer screws to attach the mirror, which pushed against the back of the drawers. I fixed that myself. Regardless, it's back on the telephone and back in communication with "customer service" and sales staff about trays. Promises are made and excuses are given.
Strike 3 - Weeks after the initial delivery, the nightstand inserts for the drawers come by
The manager calls and says he understands that this has been a horrible experience, and he understands if we want to cancel the order for the chairs. "Customer service" calls me and says they can a tech come by in a week or so, which would put me out past a month from the time of purchase to the time of a tech coming by to tell me whatever it is s/he thinks (the only thing acceptable is replacement). I realize then it's going to be a slow process until the chairs are done, and I don't want to go back and forth for another month until the issues are resolved. Nah, I'll send them back and go find something else. We are now glad we didn't buy the rest of our furniture there.
As of this date, I'm still waiting on a call back from anyone at
The end result -
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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