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I had learned to tap the valve with a small hammer to cause the contacts to work.
This was diagnosed by the person who called me back after requesting a quote from the main office contact person.
We discussed the cost options of replacing the valve on a 13 year old heater versus a new unit.
He was very familiar with the model we had.
I received a clear and firm quote over the phone. Then their scheduler called with a date and time for the installation.
Two "experienced plumbers" removed the existing unit and did a very professional job of connecting the new water heater.
They removed the old unit and, at my request, disposed of several small excess parts left from previous repairs.
I was pleasently surprised by the final bill, which was exactly the quoted amount, tax was included.
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