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Edgerton Moving Articles
Within minutes they were padding everything and wrapping it to be put in their truck. About an hour later we were ready to head to my new place. As soon as we arrived they had me show them around the new place so they could see where everything would be going. Once again within minutes they were unloading all of my items. They even helped me put the bed frames together and get the beds in place.
At all times the two drivers Dido and
I would use
To my surprise, their final bill came in even lower than their estimate. They were professional, punctual, and I didn't have a single broken item! It was the smoothest and most stress-free move ever! Too bad I can never use them again because I no longer live in their service area.
They quoted me $145 an hour plus $140 for driving time to Naperville. Of course I didn't realize that I was going to be charged the $145 AND the $141 during that hour's driving time! Arguing afterwards got me nowhere. They were 1 hour late because their truck broke down. My apartment in Chicago required a 4 hour window for the freight elevator so I was a bit concerned about the delay. When they called me about the delay, they were only a short distance from my apt but had to wait for a replacement truck. I had to tell them to send 2 of the guys to my apt in a taxi and let the other guy wait for the replacement truck......like,
My checking account was hit for the cost of the move twice. I called and brought this to their attention and was told....."Oh, that wasn't us....that must have been the company we use to process the charges". So my account was hit double for a $900 charge. With all the security breaches at companies where I use my debit card, I had un-linked my checking account from my savings account. So I had no overdraft protection. This caused a schedule wire transfer to fail as a result. Both the company and my bank told me that these things usually take about a week to credit back. That's about right......I got the credit back, but was out the funds for about a week.
I did a lot of work preparing for this move. There is no way it should have taken them 5 hours, especially since they were merely putting my stuff into a drive-up storage unit (Public Storage) that was twice the size needed. They did not have to take the furniture into a house and there were very few heavy pieces. They overcharged, did not do what they told me they would do, they were late, and they 'accidentally' charged me twice. No......I would not recommend this service.
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