Reviews for Appleton Cable Tv Providers

F
Rated Review by Mark Santi S.
"Made several calls and spoke with different personnel each time. None of the customer service reps were local. We even spoke with someone in Bogata, Columbia. A service rep came to the property on
3 and confirmed what we already knew that we were not receiving a signal from the outside line. The outside line had to be repaired by someone else. He told me that the line would be restored in 24-48 hours. Service for internet and TV were eventually restored on
4. Telephone service still not operating.
"

D
Rated Review by Carrie B.
"I worked out of town so my boyfriend agreed to take a half day off work to be here when they arrived. At 430 I asked him to call in and check the status. The automated system said arrival between 455-515. At 530 he called and the automated system said WE had missed our appointment! He was connected with someone who then "looked into it" and HE said records showed the technician currently at our home. Unless that cable truck had a cloaking device I didn't see one. In any event we were then told that he would contact the dispatcher and they would contact us within 30 minutes. Still waiting. Very disappointed that no one even seemed to care that an unpaid half day of work has already been spent. If there were another cable option we would take it.
"
 
 

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Sample Cable Tv Providers Reviews

F
"Establishing new AT&T
Appleton Cable Tv Providers Provider Name Locked
phone/internet/tv service at my home has been one of the most confounding, irritating, frustrating, and maddening experiences ever...and it's not over yet!
We moved into a previously-owned home (prior owners had AT&T
Appleton Cable Tv Providers Provider Name Locked
) on June 30. On June 26 I had placed an online order for one of their most expensive bundles, and confirmed the installation date of
Appleton Cable Tv Providers Provider Name Locked
5. Little did I know at that point how utterly ridiculous this process would become!
Some time on
Appleton Cable Tv Providers Provider Name Locked
3 I received a (garbled) voicemail message that the installation was being postponed due to a "facility issue" and that they would be back in contact with a revised installation date. I have no idea what that meant, or how/why it took them a week to determine there was an issue, but things rapidly deteriorated from that point.
I called the 800-288-2020 customer service number (which I have since done more times than I can count) but got no concrete answers or problem resolution. This number connects you to an off-shore call center, which is absolutely worthless. Interesting to note that even though this is one of the world's prominent telecommunications providers, the call quality is abysmal.. Which makes it even more challenging to communicate with people for whom English is a second language.
To be fair, the reps are definitely friendly, polite people. But they have absolutely no information to share. They seem to put you on hold for long periods under the
Appleton Cable Tv Providers Provider Name Locked
of "investigating" but never (ever) come back with a solution. Frankly, all they are really empowered to do is to repeat your name incessantly, apologize profusely, and read responses off a script, irrespective of whether those remarks are even relevant to the conversation! I was finally advised that the earliest the "facility issue" could be resolved would be
Appleton Cable Tv Providers Provider Name Locked
23, and that I would be contacted when the installation could be re-scheduled.
I enthusiastically suggested that waiting 30 days to establish
Appleton Cable Tv Providers Provider Name Locked
service where previous
Appleton Cable Tv Providers Provider Name Locked
service already existed was totally unacceptable. After repeated calls (apparently there's a moratorium on all technical work at AT&T on holidays and weekends) the order was re-submitted on
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9, and the installation re-scheduled for today,
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15, between 11:00am and 1:00pm. I asked about the vague "facility issue" and was assured that it had been (or would be) addressed, and installation would proceed as scheduled.
On Sunday I received a text message from AT&T to confirm the technician would be there between 11:00 and 1:00 on Tuesday (today). Later that afternoon I received an email to reconfirm the appointment, along with instructions on what to do to ensure I was prepared.
Try to imagine my frustration today, when (after taking the day off of work in order to be home) no one from AT&T showed up! I waited until around 1:30 before calling my "friends" at customer service. It was all I could do to contain myself when the fellow advised me that "due to a facilities issue, the installation has been postponed."
So, here we are...three weeks since an order was submitted, but no idea when the service will be started. A service model that is broken, or at best, seriously flawed. And more importantly a totally disgusted and alienated customer. And I haven't even experience the product yet!
"
F
"As bad as it can be. If they did not have a monopoly in my small town and several other rural areas , they would be long gone. Unfortunately they are the only game in town. Their prices for everything is ultra high for everything. They nickle and dime you by requiring you "rent" their equipment which is usually 10-year old technology and breaks down every couple of months. The service is funny! They will stop by on whenever they feel like it, do what they want and tell you there is nothing they can do! Their technical support is even more funny. If you try the "chat feature" through the internet you will be the second in line for hours. Do not try that. It has been that way for a few years, and they know it, but don't care. You have no other place to go!
To have their bundle system , you must be soft in the head. At least there are a few companies which offer that around here, for less than half the price, and much more features and free calls. Stay away from their phone system. If you can find an alternative , do it. Satelite TV, and VOIP services are now competing with these folks. They do have a lock on internet, but neighboring service providers are hanging lines. Their contract with the town is not exclusive, so if enough people want service from a neighboring town, they will hang wires to connect. Unfortunately, the satellite internet is not a viable option at this point, and that's where they his you the worst with every trick in the book. Service is intermittent at best, and very slow and poor.
"
A
"Very timely professional company. Arrived as scheduled to install our services. Mr .
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is a very pleasant and hard working person, even crawling undef the house and coming out with a smile.
"
D
"Never, ever sign up for TWC's Autopay program. We cancelled TW service on 3Jun, to be effective 7Jun. TW said the monthly EFT for $84.34 , under their Autopay program, scheduled for the 20th of each month, would also be cancelled immediately. TW mailed us a Final Bill of $16.94 which we paid on 16Jun. About that time, we received a bill in the mail for another full month's service, for $84.34. I called TW, spoke to "Angel", who said the bill had been generated prior to the disconnect request, but that the EFT for $84.34 would not occur. He was wrong. TW debited our checking account for $84.34 on 23Jun. I called TW on 23Jun, spoke to "
Appleton Cable Tv Providers Provider Name Locked
," who said the credit to our account for $84.34 would be processed and in our account within 7-10 business days. She even gave me a confirmation number. She was wrong. I did an online chat on 7 or 8 Jul, and the analyst said the refund would be in my account within 2 days. Wrong again. I did another online chat on 14Jul, with "
Appleton Cable Tv Providers Provider Name Locked
" and then "
Appleton Cable Tv Providers Provider Name Locked
." who said the refund process takes 4-6 weeks from the disconnect date. When informed that 4-6 weeks had already passed from 7Jun,
Appleton Cable Tv Providers Provider Name Locked
said it was 4-6 weeks from 22Jun. TW is full of misinformation. They are very efficient at taking money from customers' checking accounts, but incapabie of correcting their mistakes and refunding money to customers in a timely manner.
"
F
"I have had continuing HD quality issues with Netflix reception over many months. I have adjusted my Netflix account options and spoken with Netflix technicians about additional choices after my original adjustments failed to improve the quality of my reception. They assured me my account adjustments were correct and that they were NOT (and cannot ) throttle back my bandwidth. They told me, flat out, that TWC throttles back bandwidth according to TWC's capacity to handle HD content at various high usage times during any 24 hour period. They suggested I contact TWC and ask their assistance for correcting this problem. I did this. After numerous online sessions with their remote technicians and numerous field trips to my house by their local technicians over several months TWC has NOT been able to correct the problem. They suggested I increase my subscription service to their fastest residential service (two subscription levels higher than what I had), which I did (and still have), but none of these things have improved my service. If anything it is worse than it was before. Most evenings I cannot acquire an HD signal at all. Sometimes in the evenings, when we watch Netflix, the subpar signal I begin with will drop four to six times more, in any given movie, before settling down to a totally unacceptable quality where the image is continuously pixelating. This situation not only has caused me great dissatisfaction with TWC, but several hundred dollars more in subscription fees over these last few months. Reference other issues: I have submitted my opinion on Net Neutrality to the FCC as of this morning and I do NOT believe the proposed merger/buyout of TWC by Comcast will make things better. If anything, it will probably stifle competition and make things worse. TWC technicians have told me that TWC does NOT throttle their customer's bandwidth. Someone is lying; it's that
Appleton Cable Tv Providers Provider Name Locked
!
"
B
"We don't have any land-based options for internet service out in the fern bluff area. Our options are Satellite, Cellular or
Appleton Cable Tv Providers Provider Name Locked
's wireless. With their updated equipment, we are able to get good quality high-speed internet at a relative low cost. We are now able to stream videos, play games and not have to wait for our data to download. I work at home a couple days of the week and now I have reliable speed to our house.
"
F
"Service was poor, the equipment used, and failed often. Continue to raise charges significantly even though we had a set contract amount. Company continues to report an unpaid balance to credit report, even though I sent them and their collection agency all receipts confirming I had turned in equipment and paid the early withdrawal penalty.
"
F
"THEY HAVE SENT TECHNICIANT TO MY HOME DOZENS OF TIMES.SEEMS THE PROBLEM IS ELSEWHERE, SO MOST TIMES THEY LEAVE PROMISING IT WILL GET FIXED. IT RARELY IS, AND IF IT IS FIXED IT WILL SOON BECOME A PROBLEM IN THE NEAR FUTURE-AGAIN. LOSS OF PREMIUM STATIONS, PIXILATING, FREEZING UP-TO NAME A FEW. I HAVE SPOKEN TO CORPORATE WITH VERY LIMITED RESULTS. HAVE GIVEN THEM EIGHT YEARS TO PROVIDE THE SERVICE I PAY FOR. TIME TO LOOK ELSEWHERE.
THANK YOU
"

All Cable Tv Providers in Appleton, WI

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AK Security Solutions

29720 Quinkert St
Roseville, MI

AT&T U-verse Green Bay

400 Dousman St
Green Bay, WI

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

NmP Solutions, LLC

1132 Northfield Ct
Menasha, WI

Ransoms Entertainment Services Inc

574 8Th Street
Fond Du Lac, WI

Saving Cash Magazine

717 Eisenhower Dr. Ste. D
Kimberly, WI

Time Warner Cable Appleton

3520 East Destination Drive
Appleton, WI

Time Warner Cable appleton

2400 North Casaloma Drive
Appleton, Wi

Time Warner Cable Green Bay

313 Dousman St
Green Bay, Wi

Time Warner Cable Greenbay

127 S Washington St
Greenbay, WI

Time Warner Cable Oshkosh

900-908 N Main St
Oshkosh, Wi

Time Warner Cable Plymouth

2209 Eastern Avenue
Plymouth, WI

Time Warner Green Bay

139 N Broadway
Green Bay, Wi