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Washougal Remodeling Articles
Remodeling reviews in Washougal
I'm not saying you should EXPECT this level of service, but I think it speaks volumes as to the dedication of the entire ”
The completed shower is beautiful; it’s tiled 8 feet from floor to ceiling with a
During the design process however we repeatedly said that we wanted certain aspects of the shower, including the niche to be just like the job he did at the neighbors.
The neighbor’s niche was approximately 3 feet tall with two shelves. The niche box that
We also had some issues with some of the tiles having chips as well as what I considered to be a aesthetic issue with the way the tiles were cut and arranged around the drain. These were all promptly resolved to our satisfaction and we signed off on the finished job on November 6, 2012.
Almost immediately after using the shower we noticed that the grout had discolored, developing a haze. We completely understand that you can have hard water issues with grout, however some of the discoloration happened in places that
With all the efforts to remove the haze we also noticed that we failed to see a chipped tile during final inspection of the shower. (See the attached picture). We were just going to ignore this but eventually we decided to mention this to
At the same time we indicated that we had found a chipped tile in the floor and asked him to take a look at it.
I would like to point out that a majority of basic communication during the entire project had taken place via text messages. This type of communication tends to lead to miscommunication and misunderstanding due to a lack of inflection and
At this point the communication turned caustic.
On February 20, 2013, we sent him a follow up email reiterating our concerns and the fact that we hadn’t heard back from him. In our email we explained that we understood that haze could be hard water but pointed out that the discoloration had also happened in
places that didn’t get wet. As a result, we thought it might be efflorescence and not hard water. We also mentioned the chipped tile again.
He again responded in a very unprofessional accusatory email in which he accused us of chipping the tile. He also opined that the white haze was not efflorescence and had to do with hard water. He recommended that we take this up with the city water department. In conclusion he indicated that we were demanding, difficult to please and that he was no longer willing to assist us. We have not heard from
Of course we were demanding. We had had hired a professional contractor and expected professional results. If you take a look at the picture of the tile, you will see that the grout clearly abuts the chip. As a result, I find it highly unlikely that we caused this. Regardless, blaming the customer probably wasn’t the most professional route.
In regard to the discoloration, at this point we
the shower. While these pictures are the best example of the discoloration it happened throughout the shower.
I would like to reemphasize the shower itself is gorgeous, but when we had postproduction problems,
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