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Vancouver Fireplace Installation And Maintenance Articles
Fireplace Installation And Maintenance reviews in Vancouver
I was amazed at how much better it looked, and even happier when it ignited at first push of the button. I have had three other companies over the last three years to try and fix it.
He quickly determined our issues--yes the fireplace needed a cleaning, desperately--and the fan was noisy because when it was installed the installer had put it in backwards. The backwards fan meant that when turned on it was blowing cold air. Also because of the error installation, the motor for the fan had been damaged and we needed a new one. He was able to give us three options for new fans all of which he had with him. He replaced the fan and was out the door quickly and efficiently.
As a side note, we had just brought home a new puppy just a few days before our appointment with NW Gas Fireplace.
We are very happy with their service. I didn't rate pricing above only because we didn't actually get estimates from other providers so we don't know if what we paid was within "
Visit two - Called him to light the fireplace, put a new igniter in and fix the noisy fan.
He lit the fireplace, said he could change the igniter but they last forever, and wasn't needed. Said it was just hard to light. Said to hit the top of the fireplace when the fan was noisy. Collected $92 and left. Had to unplug fan the next day as it wouldn't turn off and was noisy.
Bottom line: He came on time, did a fabulous job, cleaned up well, and finished in one day .
We postponed an earlier install because he pointed out that by doing we could take advantage of some rebates.
We highly recommend him..
I would defently
When I called to ask for service, I explained the issue and the explained that their service appointments were running about 2 weeks out...yikes! Well, it's the beginning of the heating season, and it was not anywhere near an emergency, so I set up an appointment.
I thought about giving a B for price because $89.00 for a half hour service call...ouch. But I decided against it because I know 1/2 hour on my end doesn't take into consideration any of their operating costs.
We then asked for an inspection of the two fireplaces at our home, only one which we use. We knew there would be a charge for this service. But when we asked for caps for both of these fireplaces, he eliminated the inspection fees. He said both our chimneys looked good, but advised what needed to be cleaned (from birds that had been inhabiting it years ago) before using the second chimney. He did not suggest any cleaning or repairs that would have cost us more at this time.
I have heard of chimney inspectors who offer free inspections and then charge for cleaning and repairs that they say are necessary. This is partly why I was more comfortable going with a company that charges for its inspection time, so that the company isn't tempted to make its money fraudulently. Not only did the company do a fine job in every aspect (including the scheduling, etc.) but the fee I was expected to pay was eliminated unexpectedly at the time of billing. He also removed our antennae and a couple miscellaneous items he found on our roof, for no extra charge, but came down to ask me first if I wanted that done.
They were very easy and pleasant to work with, from start to finish.”
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