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I am a landlord so I needed this taken care of ASAP. I have not been there yet to review the work, although my tenants are happy that the risk was taken care of so quickly, and the power was back on shortly thereafter. I gave a B on professionalism because a receipt was not sent for the work; after I complained they have sent a receipt. I chose "N/A" on quality because I have not seen the work myself. I chose an overall score of B because, while the responsiveness was extremely prompt, and they got the job done before 18 hours of the initial call, the price still feels high to me. Perhaps I just can't afford to use the top-of-the-line services in most cases.
I would use this company again. If I do I will make sure the price is within my comfort level, and get several bids to assure the price is not out of range with other bids.
I found the fixture I wanted on-line. Same electrician came back when order was received and replaced fixture. He took away the old fixture and did a neat, professional job of installing new one. Very pleased with this experience. Will call again should I need an electrician.
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This is an outstanding company that prides itself on excellent customer service!
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Mercer Island, WA
Federal Way, WA