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Tacoma Moving Articles
Moving reviews in Tacoma
I arranged all this by e-mail. There was not attempt to ascertain the amount of furniture, I did have enough furniture for a 2 bedrm house....
The provided a 3 day window for pickup. 8 PM of the very last day they called to say they were an hour away. I reminded them that they would need a smaller truck to shuttle from my apartment to the full size van. The driver was unaware despite my communications with the company. As a result, they put off the move for a day and gave me $100 off.
They arrived at 11:30 the next morning and took over 8 hrs to load, though I had packed almost everything. As a result I got a very late start for my long drive north.
The shuttle truck was too small. Late in the day they said they might have to go empty it and come back, which would have added at least 2 hrs (the moving van was parked 25 miles away). They then decided they could fit everything.
Furniture was wrapped well -- until they ran out of moving blankets, having underestimated the amount of furniture. The combo of lack of wrapping (before moving stuff into the van), trying to squeeze it into the smaller truck and maybe fatigue after 8 hrs of loading may account for damage. I remain surprised they try and do all this with just 2 workers.
They promised a call that night about the actual weight. I finally called 3 days later and requested the info before they relayed the wt (and cost).
They did warn me delivery could take up to 3 weeks, but there was no estimate of actual delivery date until day or two before -- after changing their estimate a couple of times. They delivered 11 days after pickup.
Upon arrival, there were multiple items broken or damaged. Chief among them a glass table top. There was an box with electronic equipment had been soaked due to rain leaking in the truck. A chair with water stains. A file cabinet with the wheel broken off. A desk broken at multiple seams, dye rubbed off several corners of a leather sofa.
It felt like I had to discover all these problems as opposed to announcing them upon discovery. They glued the desk back together at the seams and taped it to set; The opened the electronics to dry. A photo was taken of the broken glass. The problems were written on the manifest.
I was told I would be called to settle any claims. No one ever called. I have an e-mail into the original sales agent seeking direction on filing claims.
The 2 movers were polite, pleasant and worked hard. They appeared to pack everything pretty well, but 11 days in the truck and everything compressed and stacked took it toll. Plus the moving van leaked water.
Certainly not what I expected from an all "A's" rating on Angie's List.
The move went off wonderfully.
These guys are great, careful, quick and strong. I recommend them without reservation. The added "chore" of obtaining our own moving truck was so totally worth it.
On moving day, as on the previous job, the crew arrived on time. They had us out of storage very quickly (with no misadventures) and we were soon at the townhouse for the unloading. I should mention that the townhouse presented some serious challenges: Multiple levels separated by narrow stair wells, a lot of beautiful but vulnerable solid wood interior doors and door-frames, polished wood floors (slippery!), etc. The crew was a bit dismayed by the amount of stairs (one flight from street to bedrooms, two flights from street to living room / kitchen, three flights from street to roof-top deck) but they persevered and barely slowed down at all. Our Texas-sized sofa cleared the first landing and jammed on the second. They handled this good-naturedly, got the sofa out of the way, and finished unloading and placing everything else. The Texas-sized sofa and matching chair-and-a-half had to be trucked back to storage. Even with the stairs and the extra trip back to storage, the crew made great time and kept a positive attitude.
The reason I gave this report all A’s except for a B on professionalism (rather than all A’s like the previous report) is that in both cases the crew consisted of two veterans,
Bottom-line, we highly recommend ”
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